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Journal : Jurnal Ilmiah Merpati (Menara Penelitian Akademika Teknologi Informasi)

Evaluation and Improvement of User Interface Design in Mobile Delivery Services With User Centered Design Approach and Heuristic Evaluation (Case Study: Kirimaja Application) Ardhani, Ni Komang Sucitra; Wirdiani, Ni Kadek Ayu; Rusjayanthi, Ni Kadek Dwi
Jurnal Ilmiah Merpati (Menara Penelitian Akademika Teknologi Informasi) Vol 11 No 3 (2023): Vol. 11, No. 3, December 2023
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat Universitas Udayana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24843/JIM.2023.v11.i03.p07

Abstract

KirimAja is a mobile-based goods delivery service application that is useful for helping people to send goods easily. This application has several features for sending goods, such as the Sameday Service, Nextday Service, Regular Service, Check Rates, and Check Receipts features. Usability problems in the KirimAja application were found based on observations and responses found in the "Google Play Store" and "App Store", namely in an unattractive appearance and display of error messages that were not well understood, therefore a usability evaluation and improvement of the user interface design are needed help the user when using the application. Evaluation and improvement of the user interface design in the KirimAja application uses the User Centered Design approach and the Heuristic Evaluation method, while testing user satisfaction with the KirimAja application uses the System Usability Scale method. The design improvements made resulted in increased results, namely by using the Heuristic Evaluation method to get scores on the H5 Error Prevention and H9 Help Users Recognize, Diagnoze, and Recover from Errors aspects from 2 to 0, while using the System Usability Scale method experienced an increase in the grade scale from D to A.
Designing a Prototype User Interface Website into Mobile Form using the Goal-Directed Design Method (Case Study: Population Administration Service Website) Wirayuda, I Made Bagus Surya; Sukarsa, I Made; Rusjayanthi, Ni Kadek Dwi; Wisswani, Ni Wayan
Jurnal Ilmiah Merpati (Menara Penelitian Akademika Teknologi Informasi) Vol 12 No 2 (2024): Vol. 12, No. 2, August 2024
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat Universitas Udayana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24843/JIM.2024.v12.i02.p02

Abstract

The Population and Civil Registration Office in an Indonesian district has introduced a web-based service system that enables easy access for the public anytime and anywhere. This website offers services such as birth certificate issuance, electronic ID cards (e-KTP), and various other civil registration documents. Despite advancements in service delivery, challenges persist, particularly regarding inadequate interface design that often confuses users. Through heuristic evaluation, it was found that 12 aspects require improvement with average scores below 2.50. Therefore, a redesign is necessary to address user interface issues. The redesign employs the Goal-Directed Design (GDD) method to provide better recommendations for website development. Following these improvements and subsequent heuristic evaluations, there was a significant increase in average improvement scores, reaching 4.13.