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All Journal Knowbase : International Journal of Knowledge in Database Jurnal Teknologi dan Komunikasi Pemerintahan
Raisa Faizilla
Institut Pemerintahan Dalam Negeri
Computer Science & IT Social Sciences

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Transformasi Digital SPBE dan NPM dalam Reformasi Pelayanan Publik Indonesia: : Systematic Literature Review dan Analisis Bibliometrik Raisa Faizilla; Wenty Zahrati
Jurnal Teknologi dan Komunikasi Pemerintahan Vol 8 No 1 (2026): Jurnal Teknologi dan Komunikasi Pemerintahan
Publisher : Program Studi Teknologi Rekayasa Informasi Pemerintahan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33701/jtkp.v8i1.6158

Abstract

Penelitian ini bertujuan memetakan evolusi literatur dan mengidentifikasi celah penelitian tentang transformasi digital pelayanan publik di Indonesia yang mengintegrasikan Sistem Pemerintahan Berbasis Elektronik (SPBE) dan New Public Management (NPM). Menggunakan pendekatan Systematic Literature Review (SLR) berbasis PRISMA terhadap 30 artikel ilmiah (2016-2026) yang dianalisis secara tematik dan bibliometrik dengan VOSviewer, penelitian ini mengungkap lima kluster tematik dominan: transformasi SPBE, inovasi layanan digital, aplikasi NPM, kualitas pelayanan, serta transparansi-akuntabilitas. Temuan menunjukkan peningkatan efisiensi layanan di beberapa yurisdiksi (misalnya realisasi anggaran Kota Gorontalo naik dari 86,7% menjadi 92,4% dan indeks kepuasan layanan naik dari 78,3 menjadi 86,1 poin), namun mengidentifikasi kesenjangan metodologis berupa minimnya studi komparatif lintas-daerah, evaluasi longitudinal, serta kajian keamanan data dan inklusivitas digital. Penelitian ini merekomendasikan pengembangan riset mixed-method dan kerangka kebijakan tata kelola elektronik yang berkelanjutan.  
Digital Transformation of Public Services Based on E-Government in Indonesia: A Systematic Literature Review Using PRISMA and VOSviewer Raisa Faizilla; Wenty Zahrati
Knowbase : International Journal of Knowledge in Database Vol. 6 No. 1 (2026): June 2026
Publisher : Universitas Islam Negeri Sjech M. Djamil Djambek Bukittinggi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30983/knowbase.v6i1.11319

Abstract

This study is a Systematic Literature Review (SLR) that examines the transformation of public services from a manual system to a digital e-government-based system in Indonesia. Using the PRISMA 2020 protocol and bibliometric analysis via VOSviewer, a total of 30 articles from the Google Scholar, SINTA, and Scopus databases spanning various national and international journals indexed from 2022 to 2026 were systematically analyzed. The study’s focus encompasses three main themes: (1) the transformation from manual to digital services, (2) the evaluation of regional public service applications, and (3) critical success factors for e-government implementation. The study’s findings identified two thematic clusters and seven critical success factors. The implementation of public service digitalization in Indonesia still faces significant challenges, including gaps in public digital literacy,limitations in technological infrastructure in remote areas, and bureaucratic resistance. Technology-based innovations such as mobile applications, integrated service portals, big data, and blockchain demonstrate great potential in enhancing efficiency, transparency, and public satisfaction. This study recommends strengthening inclusive digital policies, enhancing the capacity of civil service personnel, and developing equitable digital infrastructure as prerequisites for the success of the national e-government transformation. The study’s limitations include the exclusive use of sources in Indonesian and English, as well as the exclusion of gray literature. 
Co-Authors Zahrati, Wenty