Article Per Year (5 Year)
p-Index From 2021 - 2026
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All Journal International Journal of Management Science and Information Technology (IJMSIT)
Muhammad Fais Rahman Hakim
Politeknik Negeri Bandung
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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Developing HRM Practices to Support Delegation: An Action Research Study in a SMEs Muhammad Fais Rahman Hakim; Marwansyah Marwansyah; Eggi Indriani Pratami
International Journal of Management Science and Information Technology Vol. 6 No. 2 (2026): July - December 2026
Publisher : Lembaga Komunitas Informasi Teknologi Aceh (KITA), Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/ijmsit.v6i2.7846

Abstract

his Action Research was conducted in a partner company, an SME operating in the business-to-business (B2B) industrial supply sector, where operational coordination, decision-making, and daily problem-solving remained highly dependent on the owner. This dependency constrained effective delegation and limited the owner's ability to focus on strategic responsibilities. This study aimed to develop Human Resource Management (HRM) practices to support structured delegation while examining their initial contribution to operational performance. A qualitative Action Research approach was employed through four stages: constructing, planning action, taking action, and evaluating action. The intervention focused on developing job analysis, job design, and a structured delegation mechanism. Data were collected through observations, semi-structured interviews, and company operational records. The findings indicate that the intervention established clearer work structures, strengthened role clarity, expanded delegated operational responsibilities, and reduced the owner's direct involvement in routine operations. Although the implementation period was insufficient to demonstrate substantial improvements across all operational performance indicators, early improvements were observed in delegation capability and operational responsiveness. These findings suggest that developing HRM practices provides the organizational foundation for effective delegation, enabling SME owners to shift their attention from daily operations to strategic decision-making and long-term business development.
Co-Authors Eggi Indriani Pratami Marwansyah