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All Journal Journal of Business Administration and Entrepreneurship Innovation
Ni Made Widhi Sugianingsih1
Politeknik Negeri Jakarta

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The Service Process For Handling Social Security Contribution Receivables At BPJS Ketenagakerjaan Jakarta Gambir Branch Ni Made Widhi Sugianingsih1; Endah Wartiningsih; Wahyudi Utomo
Journal of Business Administration and Entrepreneurship Innovation Vol. 2 No. 1 (2025): Journal of Business Administration and Entrepreneurship Innovation
Publisher : Jurusan Administrasi Niaga Politeknik Negeri Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32722/baei.v2i01.7769

Abstract

This research investigates the service process for handling social security contribution receivables at the BPJS Ketenagakerjaan Jakarta Gambir Branch. The study aims to explain the service process, identify factors contributing to arrears, and analyze obstacles and solutions encountered in managing these receivables. Official travel for Civil Servants is crucial for government operations, requiring accountable financial reporting through Fund Disbursement Notes (NPD). However, delays and inconsistencies are common. BPJS Ketenagakerjaan, a key institution for workforce social protection, faces challenges in managing contribution arrears, which can negatively impact program sustainability and participant rights. The study highlights the structured procedures involving Account Representatives (AR), Receivable Administration Officers, and the Supervision and Inspection (Wasrik) unit. By analyzing the process, contributing factors, and solutions, this research provides insights for improving the efficiency and responsiveness of receivable management at BPJS Ketenagakerjaan.
Co-Authors Endah Wartiningsih Wahyudi Utomo