<![CDATA[This research investigates the service process for handling social security contribution receivables at the BPJS Ketenagakerjaan Jakarta Gambir Branch. The study aims to explain the service process, identify factors contributing to arrears, and analyze obstacles and solutions encountered in managing these receivables. Official travel for Civil Servants is crucial for government operations, requiring accountable financial reporting through Fund Disbursement Notes (NPD). However, delays and inconsistencies are common. BPJS Ketenagakerjaan, a key institution for workforce social protection, faces challenges in managing contribution arrears, which can negatively impact program sustainability and participant rights. The study highlights the structured procedures involving Account Representatives (AR), Receivable Administration Officers, and the Supervision and Inspection (Wasrik) unit. By analyzing the process, contributing factors, and solutions, this research provides insights for improving the efficiency and responsiveness of receivable management at BPJS Ketenagakerjaan.]]>
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