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All Journal Productivity
Gabriela Vanessa Syalomita Massie
Ilmu Administrasi Bisnis Universitas Sam Ratulangi

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Pengaruh Kualitas Pelayanan Terhadap Kepuasan Konsumen Klin Laundry Bahu Gabriela Vanessa Syalomita Massie; Johny R. E. Tampi; Danny D. S. Mukuan
Productivity Vol 5 No 4 (2024): Desember 2024
Publisher : Program Studi Administrasi Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35797/ejp.v5i4.57087

Abstract

Quality is the expected level of excellence and control over that level of excellence to fulfill consumer desires. Consumer satisfaction is an emotional response from an experience related to a particular product or service, retail outlet, or even an overall pattern of behavior. This research aims to determine the quality of service on consumer satisfaction at Klin Laundry Bahu. This research uses a quantitative approach using simple regression analysis techniques. The total sample was 100 respondents. The results of the t test research show that the calculated t value is 6.289 > 1.98472, which means that service quality has a significant and positive effect on consumer satisfaction at Klin Laundry Bahu.
Co-Authors Danny D. S. Mukuan Johny R. E. Tampi