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All Journal International Journal of Management Science English and Tourism Studies
Nabila Syavira
Department of Public Administration, Faculty of Social and Political Sciences, Universitas Muhammadiyah Bengkulu, Indonesia
Arts Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Other

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Digital Public Service Literacy for Transnational Mobility: A Community Engagement Program with Indonesian Migrant Families in Malaysia Rekho Adriadi; Novliza Eka Patrisia; Indatul Ain; Nabila Syavira
English and Tourism Studies Vol. 3 No. 2 (2025): December
Publisher : Tinta Emas Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59535/ets.v3i2.753

Abstract

Transnational households depend on digital public services to coordinate identity, civil registration, family records, and other administrative requirements across national borders. These capabilities also form part of the practical infrastructure that supports temporary return, family visits, and other forms of migrant-linked mobility. This article examines a digital public service literacy program delivered by Universitas Muhammadiyah Bengkulu in partnership with the Malaysian Special Branch of ‘Aisyiyah (PCIA Malaysia) between July and November 2025. The participatory, mobile-first curriculum addressed digital safety, public service mapping, simulated e-government transactions, document planning, and family coordination. Thirty participants joined the program: 18 migrant workers, 10 family members in origin communities, and two returned migrants; 28 completed matched pre- and post-assessments. The composite digital literacy score increased from 2.76 to 4.10 on a five-point scale, with digital safety and privacy showing the largest domain gain. Twenty-seven participants prepared personal document-processing plans, 24 completed all simulated tasks, and 24 prepared family digital service agreements. Mean satisfaction reached 4.5 out of 5. The findings indicate stronger immediate administrative readiness and safer digital-service practices, but they do not establish completed government transactions, travel outcomes, or sustained behavioral change. The program demonstrates how diaspora-linked digital literacy can strengthen the administrative capacity of transnational households and reduce information barriers surrounding cross-border family mobility. Longitudinal monitoring is required to determine whether these gains translate into more reliable service access and mobility-related outcomes.
Digital Public Service Transformation in Rural Governance: Evaluating E-Government Innovation in Bengkulu’s Village Administrations Rekho Adriadi; Novliza Eka Patrisia; Indatul Ain; Nabila Syavira
International Journal of Management Science Vol. 3 No. 2 (2025): July-December
Publisher : Tinta Emas Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59535/ijms.v3i2.747

Abstract

Digital transformation has become central to Indonesian public administration reform, yet evidence on its implementation remains disproportionately urban. This study evaluates e-government innovation in six rural and remote village administrations in Bengkulu Province. A qualitative evaluative case-study design was used, combining twelve focus group discussions, approximately sixty hours of field observation, documentary review, and an integrated evaluation matrix covering system usability, rural accessibility, administrative capacity, and public-service outcomes. The findings show that digitalisation has advanced most strongly in internal reporting and document production, while citizen-facing transactional services remain limited. The overall maturity mean was 2.1 on a four-point scale, placing the sample between emerging and functional. The weakest areas were offline and low-bandwidth tolerance, inclusivity for vulnerable groups, continuity and succession, and complaint handling, each averaging 1.3. Leadership commitment was comparatively high (2.8), but implementation remained fragile because digital competence was concentrated in a single operator, connectivity was uneven, and formal platforms were poorly aligned with village work routines. Informal messaging applications compensated for these weaknesses but created new risks related to continuity, data governance, and unequal access. The study integrates these findings through a Rural e-Government Readiness and Realisation framework, distinguishing the availability of digital capacity from its actual conversion into accessible and resilient public services. Rural digital reform should therefore prioritise connectivity thresholds, institutionalised staff competence, process redesign, and inclusive service assurance rather than platform adoption alone.
Co-Authors Indatul Ain Novliza Eka Patrisia Rekho Adriadi Rekho Adriadi