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All Journal Socius: Social Sciences Research Journal
Suriana S
Fakultas Ekonomi, Universitas Alwashliyah, Medan, Indonesia
Religion Arts Humanities Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media

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The Role of the Village Head in Improving Employee Job Satisfaction at Makmur Village Office, Teluk Mengkudu District, Serdang Bedagai Regency Aminah A; Hablil Ikhwana; Suriana S; Fahri Alamsyah
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 4, No 3 (2026): October 2026
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.23242896

Abstract

The purpose of this research is to examine how the village head contributes to improving employee job satisfaction at Makmur Village Office. The research employed a qualitative approach with data collection techniques including interviews, observations, and documentation. Key informants consisted of the Village Head, Village Secretary, Heads of Affairs, and village employees as the main subjects. Data analysis was conducted through reduction, presentation, and conclusion drawing, focusing on leadership practices in communication, motivation, recognition, and employee development. Findings reveal that employee job satisfaction is primarily influenced not by physical facilities, but by supportive, guiding, and participatory leadership. The village head acts as a role model, communicator, motivator, and facilitator, encouraging employees to grow through training and work experience. Harmonious relationships, a spirit of cooperation, and a family-like atmosphere are the main factors strengthening job satisfaction among village staff. The study suggests gradually improving office facilities, maintaining participatory leadership styles, and expanding training opportunities for village employees. Furthermore, district and regency governments are expected to provide additional support in the form of training, mentoring, and facilities to enhance the quality of public services at the village level.
The Influence of Teachers’ and Staff’s Service Quality and Work Ethic on Parents’/Guardians’ Satisfaction at MIS Al Washliyah Rambung Besar Sei Rampah Chainur Azmi; Hablil Ikhwana; Suriana S; Fahri Alamsyah
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 4, No 3 (2026): October 2026
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.23279810

Abstract

This study aims to determine the influence of service quality and the work ethic of teachers and staff on the satisfaction of parents/guardians of students at MIS Al Washliyah Rambung Besar Sei Rampah. The research population consisted of all parents/guardians whose children were enrolled in the madrasah during the academic year in which the study was conducted. The sample was selected purposively with a representative number of respondents. Data were analyzed using multiple linear regression, with the t-test employed to examine partial effects, the F-test to assess simultaneous effects, and the coefficient of determination (R²) to measure the contribution of the independent variables to the dependent variable. The results revealed that service quality had a significant effect on parent satisfaction, with a regression coefficient of 0.042 (β = 0.050), while work ethic also had a significant effect, with a regression coefficient of 0.099 (β = 0.121). The multiple linear regression equation obtained was: Y = 39.291 + 0.042X₁ + 0.099X₂. The calculated F-value indicated a significant simultaneous effect, and the R² value showed that the contribution of both variables to parent satisfaction was relatively substantial.
Pengaruh Kompetensi dan Motivasi Kerja terhadap Kinerja Pegawai Pada Badan Pendapatan Daerah (BAPENDA) Kabupaten Serdang Bedagai Widya Putri; Hablil Ikhwana; Suriana S
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 4, No 3 (2026): October 2026
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.23062080

Abstract

This study aims to analyze the influence of competence and work motivation on employee performance at the Regional Revenue Agency (BAPENDA) of Serdang Bedagai Regency. The study is motivated by the importance of human resource quality in supporting the achievement of Regional Original Revenue (PAD). Competence, which includes knowledge, skills, attitudes, behavior, and work values, as well as work motivation derived from both internal and external factors, is believed to play a significant role in improving employee performance. However, several challenges remain, including limited mastery of taxation information technology, low discipline, and lack of work initiative, all of which affect the achievement of PAD targets. This research employs a quantitative approach using a questionnaire as the primary data collection instrument. The variables of competence and work motivation are measured through relevant indicators, while employee performance is assessed based on effectiveness, efficiency, quality of work, discipline, and the achievement of organizational targets. Data were analyzed using multiple linear regression to determine the partial and simultaneous effects of the two independent variables on employee performance. The findings indicate that competence has a significant positive effect on employee performance through enhanced knowledge, skills, and work attitudes that support the achievement of organizational goals. Work motivation also has a significant influence, both through internal factors such as responsibility and professional pride, and external factors such as rewards and leadership support. Simultaneously, competence and work motivation make a substantial contribution to improving employee performance.
Co-Authors Aminah A Chainur Azmi Fahri Alamsyah Hablil Ikhwana Widya Putri