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All Journal Jurnal Peduli Masyarakat JOURNAL SCIENTIFIC OF MANDALIKA (JSM) Jurnal Farmasi dan Sains Indonesia (JFSI) Jurnal Penelitian Inovatif Lux Mensana: Journal of Scientific Health Jurnal Farmasi Indonesia Science and Community Pharmacy Journal
Gloria, Fransisca
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Humanities Biochemistry, Genetics & Molecular Biology Chemistry Education Engineering Health Professions Languange, Linguistic, Communication & Media Medicine & Pharmacology Neuroscience Nursing Public Health Social Sciences Other

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PERFORMANCE MEASUREMENT USING THE BALANCED SCORECARD PERSPECTIVE OF CUSTOMER SERVICE AND INTERNAL BUSINESS PROCESSES ON THE PHARMACEUTICAL INSTALLATION PERFORMANCE OF KENDAL ISLAMIC HOSPITAL Suwarni, Sri; Septiyana, Ria; Gloria, Fransisca; Uswati, Uswati
Lux Mensana: Journal of Scientific Health Vol. 3 Issue 2 (2024)
Publisher : jfpublisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56943/jsh.v3i2.577

Abstract

Introduction. Ensuring the quality of hospital services, quality control is carried out including monitoring and evaluation. One of the indicators is customer satisfaction and business processes aimed at measuring performance for the progress of the hospital. Method. This research used prospective observational research. Result & Analysis. Performance measurement of the Kendal Islamic Hospital Pharmacy Installation using the Balanced Scorecard method in terms of customer perspective with indicators of customer satisfaction and internal business process perspective with indicators of waiting time for concocted and non-concocted outpatient prescriptions, conformity of outpatient prescriptions with formularies, drug availability, and percentage of expired date and death stock drugs. Discussion. The results of the Balanced Score card approach in the Kendal Hospital Pharmacy Installation are “Fair” with an average score of 0.14. The customer perspective shows that patients are satisfied with the patient satisfaction index of 79.5%. Measurements from the perspective of internal business processes are quite good, the suitability of prescriptions with the formulary is 94.99%, the availability of drugs is 99.44% and death stock drugs are 1.08%, the waiting time for concocted drugs is 85.28% and non concocted 77.5%, expired drugs are 0.42%.
Kolaborasi Apoteker dan Dokter Pada Pasien Infeksi Saluran Kemih (ISK) di Rumah Sakit ”X” Kota Semarang Adrianto, Madyo; Gloria, Fransisca; Anggraini, Silvira Eka
Journal Scientific of Mandalika (JSM) e-ISSN 2745-5955 | p-ISSN 2809-0543 Vol. 6 No. 5 (2025)
Publisher : Institut Penelitian dan Pengembangan Mandalika Indonesia (IP2MI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36312/10.36312/vol6iss5pp1241-1246

Abstract

Kolaborasi antara apoteker dengan dokter menjadi faktor penentu untuk peningkatan kualitas proses perawatan pada pasien. Kolaborasi yang berhasil antar anggota profesi memfasilitasi berjalanya pelayanan yang berkualitas, salah satu penyakit yang membutuhkan kolaborasi yang efektif antara apoteker dan dokter adalah Infeksi Saluran Kemih (ISK). Tujuan penelitian ini ialah mengetahui hubungan diantara apoteker dan dokter terhadap pasien Infeksi Saluran Kemih di Rumah sakit “X” kota Semarang. Penelitian ini merupakan penelitian kualitatif dengan metode axelsson. Hasil uji spermeant test menunjukan bahwa keempat domain koordinasi, kontrak, kerja sama, kolaborasi apoteker dan dokter berkorelasi signifikan (sig. <0,05). Berdasarkan domain koordinasi, kontrak, kerja sama, kolaborasi apoteker dan dokter dalam pelayanan pasien ISK di rumah sakit “X” kota Semarang termasuk kategori baik. Keywords: Infeksi Saluran Kemih, Kolaborasi, Apoteker dan Dokter
Potensi Anti Bakteri Hard Candy Ekstrak Asam Jawa (Tamarindus indica L.) dengan Minyak Sereh Wangi (Oleum Citronellae) Saptawati, Tunik; Handayani, Dwi Nurul; Gloria, Fransisca; Suwarni, Sri
Jurnal Farmasi & Sains Indonesia Vol 6 No 1 (2023)
Publisher : LPPM Sekolah Tinggi Ilmu Farmasi Nusaputera

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52216/jfsi.vol6no1p98-103

Abstract

Tamarind and Sereh wangi (Citronellae winterianus Jowitt) are widely planted in Indonesia. Citronella oil is widely used as an anti-bacterial because of its secondary metabolite content. This study aims to determine the anti-bacterial potential of hard candy with active ingredients of tamarind extract and citronella oil. Tamarind fruit extract was prepared by maceration method using 96% ethanol solvent. Hard candy is made in 3 formulas with tamarind extract and citronella oil 0,1% (F1), citronella oil 0,2% (F2), and citronella oil 0,2% (F3). Antibacterial activity of hard candy examined using the disc diffusion method by measuring the diameter of the inhibition zone for the growth of Staphylococcus aureus and Escherichia coli bacteria. The result of the diameter of the inhibition zones F1, F2, and F3 for Escherichia coli were 4.25, 4.38, and 5.35 mm, respectively. The the diameter of the inhibition zones F1, F2, and F3 for Staphylococcus aureus were 2.30, 2.67 and 2.90 mm, respectively . It was showed that hard candy with active ingredients of tamarind extract and citronella oil was able to inhibit the growth of bacteria. The difference in the diameter of the inhibition zone between the formulas was analyzed using One Way Anova. The significance value is <0.05, so there is a significant difference in anti-bacterial activity between formulas. The concentration of citronella oil influence on antibacterial activity where the greater the concentration of citronella oil, the antibacterial activity to Staphylococcus aureus and Escherichia coli will increase. Keywords: Citronella oil, Tamarind, Hard Candy, Antibacterial.
EFEKTIFITAS IMPLEMENTASI BUDAYA KAIZEN DALAM PENINGKATAN CUSTOMER SATISFACTION DI PUSKESMAS BANGETAYU KOTA SEMARANG Suwarni, Sri; Arfiyani, Aulia; Septiyana, Ria; Gloria, Fransisca
Jurnal Farmasi & Sains Indonesia Vol 6 No 1 (2023)
Publisher : LPPM Sekolah Tinggi Ilmu Farmasi Nusaputera

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52216/jfsi.vol6no1p126-132

Abstract

Pemerintah telah mengawal mutu pelayanan kefarmasian dalam Standar Pelayanan Kefarmasian. Kualitas pelayanan meliputi teknis dan proses pelayanan dengan mengukur kepuasan pasien, yang dilakukan dengan angket secara periodik. Kaizen merupakan salah satu upaya perbaikansecara terus menerus untuk peningkatan kualitas mutu. Penelitian ini bertujuan mengetahui efektifitas implementasi budaya kaizen dalam peningkatan customer satisfaction di Puskesmas Bangetayu Kota Semarang. Penelitian eksperimental metode observasional kuantitatif menggunakan instrument kuesioner. Sampel diambil 350 responden pasien yang mendapatkan Pelayanan Kefarmasian dibagi sebelum dan sesudah Implementasi suatu budaya perbaikan kaizen dengan teknik purposive sampling. Tahapan analisis menggunakan DMAIC (Define, Measure, Analyze, dan Control). Perlakuan yang diterapkan adalah budaya kaizen (5S) yaitu seiri, seiton, seiso, shitsuke, seiketsu. Hasil improve penerapkan budaya kaizen berupa perbaikan sistem layanan dengan pembiasaan budaya resik, rajin, rapi, ringkes, rawat dalam teknis pelayanan kefarmasian menunjukkan bahwa terjadi peningkatan kepuasan pasien sebesar 1,67%. Hasil uji Wilcoxon p = , upaya perbaikan dengan adanya perbedaan signifikan antara sebelum dan sesudah penerapan budaya kaizen pada peningkatan costumer satisfaction dengan nilai keefektifan setiap indikator dengan uji N-Gain memiliki nilai keefektifan 52% yang berarti kurang efektif untuk pemilihan strategi budaya kaizen yang diterapkan di instalasi farmasi Puskesmas Bangetayu Kota Semarang sehingga dibutuhkan alternatif pembiasaan budaya kaizen lainnya.
Gambaran Karakteristik Kepatuhan Penderita Hipertensi Dengan Di Puskesmas Ngaliyan Kota Semarang Farizi, Gilang Rizki Al; Aprilia, Eka Rosita; Gloria, Fransisca; Dewi, Rissa Maharani; Suwarni, Sri
Jurnal Farmasi & Sains Indonesia Vol 7 No 1 (2024)
Publisher : LPPM Sekolah Tinggi Ilmu Farmasi Nusaputera

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52216/jfsi.vol7no1p218-224

Abstract

Abstract: Hypertension is a disease that is often found in Indonesia. A person is said to have hypertension if systolic blood pressure >140 mmHg and diastolic pressure >90mmHg. Adherence to the use of drugs plays an important role in the long-term treatment of hypertension in order to reduce the risk of complications. This study aims to determine the characteristics of compliance of hypertension patients at the Ngaliyan Health Center, Semarang City. This study used a quantitative design with observational research and cross sectional data collection using patient health medical record data for the period January - April 2023. The instruments used were MMAS-8 and Health Beliefe Model with 240 respondents who met the inclusion criteria. The results of the description of the characteristics of compliance in patients with hypertension) can be concluded that most have a moderate level of compliance as many as 130 respondents (54.2%) while respondents who have a low level of compliance are 77 respondents (32.1%) and those with high compliance are 33 respondents (13.8%).
Hubungan Sosiodemografi dengan Hasil Klinis Pasien Covid-19 di RSUD Bengkulu Lukas, Stefanus; Ramatillah, Diana Laila; Aldi, Yufri; Wahyuni, Fatma Sri; Gloria, Fransisca; Michael, Michael; Wahyudi, Agung Aji; Astari, Lita Tri
JFIOnline | Print ISSN 1412-1107 | e-ISSN 2355-696X Vol. 14 No. 1 (2022): Jurnal Farmasi Indonesia
Publisher : Pengurus Pusat Ikatan Apoteker Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (411.839 KB) | DOI: 10.35617/jfionline.v14i1.59

Abstract

Coronavirus disease 2019 (Covid-19) adalah penyakit menular yang disebabkan oleh SARS-CoV-2 yang memiliki bentuk dan perilaku menyerupai virus SARS. Persentase angka kematian nasional adalah 4,23, yang berada di atas angka kematian rata-rata nasional. Tujuan penelitian untuk mengetahui faktor-faktor apa saja yang berhubungan dengan kematian pasien Covid-19 di RS Pemerintah Bengkulu.Dengan tujuan Mengetahui hubungan sosiodemografi dengan luaran klinis pasien COVID-19 di Bengkulu.dengan metode Penelitian kohort retrospektif dilakukan dalam penelitian ini. Penelitian ini hanya melibatkan pasien terkonfirmasi COVID-19, dengan total sampel 127 pasien yang dirawat di rumah sakit selama April, Mei, dan Juni 2021.Dan mendapatkan hasil Semua pasien yang dirawat di Rumah Sakit Pemerintah Bengkulu antara April dan Juni 2021 menggunakan azitromisin atau levofloxacin + oseltamivir + vitamin sebagai pengobatan. Hasil dari infeksi covid-19 memiliki beberapa faktor korelasi yang signifikan: usia (0,0001), pekerjaan (0,0001) dan penyakit penyerta (0,0001). Kesimpulan Outcome klinis terburuk paling banyak ditemukan pada pasien yang menderita Diabetes dan berusia lebih dari 50 tahun.
Evaluasi Hasil Klinis Pada Tim Medis yang Mendapat Vaksinasi Booster di Rumah Sakit Bengkayang Kalimantan Barat Lukas, Stefanus; Ramatillah, Diana Laila; Aldi, Yufri; Wahyuni, Fatma Sri; Paulina, Ida; Gloria, Fransisca; Michael, Michael
JFIOnline | Print ISSN 1412-1107 | e-ISSN 2355-696X Vol. 14 No. 2 (2022): Jurnal Farmasi Indonesia
Publisher : Pengurus Pusat Ikatan Apoteker Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (531.685 KB) | DOI: 10.35617/jfionline.v14i2.70

Abstract

Abstract: In reducing the risk of transmission to health workers, the Government has given the 3rd Booster Covid-19 Vaccination since August 2021. This study uses the Astra Zeneca Vaccine, Moderna Vaccine and Pfizer Vaccine. The purpose of this study was to evaluate the effectiveness of the 3rd Booster vaccine and the clinical outcomes of post-vaccination health workers at West Kalimantan Hospital. Research method Observational Cross-sectional Prospective by conducting questionnaires and interviewing health workers. Samples were taken by convenience sampling and statistical analysis of chis-square. The research instrument used a questionnaire distributed in the hospital. In the study, it was found that as many as 12.60% (14 out of 118 health workers) were infected with Covid-19. The habit that influenced the effectiveness of the 3rd booster vaccination was sunbathing (p <0.05). The low severity of health workers infected with Covid-19 after the 3rd booster vaccine can be seen from the place of treatment, namely 97% independent isolation, 60% without using antivirals and 77% without using antibiotics. The type of vitamin that is most widely used is vitamin C. Hence with this booster vaccination aims to prevent and reduce the severity of patients who contract Covid-19 after vaccination.
Validity and Realibility Test of Developed Servqual Instrument for Outpatients Pharmacy Services at Pratama Annisa Primary Healthcare Semarang Al Farizi, Gilang Rizki; Gloria, Fransisca; Maula, Vita Zulfatul
Science and Community Pharmacy Journal Vol. 1 No. 1 (2022): Science and Community Pharmacy
Publisher : STIKES Telogorejo Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63520/scpj.v1i1.249

Abstract

The quality of pharmaceutical care services has an important role and main indicator for valuation the National Health Insurance (JKN). Patient satisfaction is the goal of pharmaceutical care services that serve to improve the quality of life of patients. Servqual is a method that has often been used to measure service satisfaction. The development of servqual instruments could be deploved to the needs of services in the pharmaceutical sector to maintain service quality . This study was conducted to measure the validity and reliability test of the Indonesian version of the developed servqual instrument for outpatient pharmacy services at Pratama Annisa primary healthcare Semarang. This study was an observational method through an analytic survey with a cross-sectional approach. The number of samples was 40 outpatients using the purposive sampling technique. The validity test was performed using the Aiken V index (≥ 0,4) and construct study. Reliability test used the internal consistency technique (Cronbach alpha coefficient ≥ 0,6). The result of the validity test showed that the correlation value of each item was > 0.4 and the reliability test result showed that the Cronbach alpha coefficient was 0.932. The Developed of servqual instrument is valid and reliable for measuring the costumer satisfaction
The Evaluation of the Pharmaceutical Planning and Procurement System at Pharmacies in Western Semarang District Gloria, Fransisca; Al Farizi, Gilang Rizki; Addini, Belkis Nur
Science and Community Pharmacy Journal Vol. 1 No. 2 (2022): Science and Community Pharmacy
Publisher : STIKES Telogorejo Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63520/scpj.v1i2.323

Abstract

Pharmaceutical planning and procurement become important matters for medicine management at pharmacies. The inaccurate plan leads to budget extravagances of medicine procurement, procurement cost, overloaded medicine supply, and lack of medicine supply. Ineffective procurement led to limited medicine supplies in terms of the amount and the correct price. This research evaluated the pharmaceutical matter plan and procurement at pharmacies in Western Semarang District. This descriptive research used a cross-sectional design so this research was also non-experimental research with a qualitative approach. The data collecting technique was direct observation of the pharmaceutical plan and procurement system from various conventional pharmacies in the Western Semarang area. The results obtained from 5 pharmacies showed an average mean percentage of 91.43%. On the other hand, the average mean percentage of procurement was 85.45%. These results were categorized as "appropriate", higher than 50%. The results indicated that the pharmacies had met the 2019 Technical Term of Pharmaceutical Service Standard for Pharmacies.
Literature Review - Sustained Release In Liposom Technology On Emulsion Cream Curcumin For Burns Adiwidjaya Kusuma, Gregorius; Aulia , Ayu; Lumayung , Censa; Kurnia Enggolan, Cahaya; Busdha , Desti; Maulana Akbar, Fatwa; Gloria, Fransisca
Science and Community Pharmacy Journal Vol. 2 No. 1 (2023): Science and Community Pharmacy
Publisher : STIKES Telogorejo Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63520/scpj.v2i1.353

Abstract

Preface : Burns is an injury on tissue caused by overexposure to flame, steam, hot liquid, chemist substances, electrical objects and radiant. Burns are classified based on its region and degree. One of the most important factors that affect the process of burns treatment is the prevention of burns infection. Turmeric is a natural resource that may be used. Its extract helps to haste re-epithelialization, cell proliferation and collagen synthesis. Proper sustain to improve the therapy is topical sustain. Liposom is one of topical sustains which is developed in pharmacy to increase efficacy. One of the efforts is to reduce the size of particles by sonication. Purpose : This research is literature review by finding national and international journals as database. Method : Literature review is done based on inclusion requirements like journals which discuss liposom sustain in form of cream for burns, original research from 2011 until 2022, and pre-clinical or clinical research journals. Result : Based on the findings, there are 5 journals that fulfill the inclusion requirement. There are two google-scholar journals and three Pubmed journals. Analysis of journal includes the effectiveness of liposom sustain in emulsion cream to treat burns. Conclusion : Curcumin increases the growth of beta factor, stimulates angiogenesis and accumulates extracellular matrix so these factors may treat burns.
Co-Authors Addini, Belkis Nur Adiwidjaya Kusuma, Gregorius Adrianto, Madyo Al Farizi, Gilang Rizki Aldila, Silvy Anggraini, Silvira Eka Aprilia, Eka Rosita Arfiyani, Aulia Astari, Lita Tri Auleina, Revly Ana Aulia , Ayu Busdha , Desti Dahliyanti, Novita Dwi Dewi, Rissa Maharani Farizi, Gilang Rizki Al Fatma Sri Wahyuni Handayani, Dwi Nurul Hidayah, Ravita Nur Kurnia Enggolan, Cahaya Lukas, Stefanus Lumayung , Censa Maula, Vita Zulfatul Maulana Akbar, Fatwa Michael Michael NUR HARYANTI Ovikariani, Ovikariani Paulina, Ida Puruhita, Ranatri Puspita, Nella Vallen Ika Ramatillah, Diana Laila Rustaman, Heri Safrida Safrida Sa’adah, Anifatus Septiyana, Ria Sri Suwarni Tanujiarso, Bagus Ananta Tunik Saptawati, Tunik Uliana, Syahkhirotul Exma Uswati, Uswati Vidiani, Anak Agung Pradnya Paramitha Wahyudi, Agung Aji Yufri Aldi Yuliasari, Niken