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All Journal Jurnal IPTEK Bagi Masyarakat
Zulfa Khairunnisa
Universitas Potensi Utama
Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Education Mechanical Engineering Physics Public Health Social Sciences

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EkspediGo Implementation for Transparent Shipment Tracking and Efficient Expedition Operations Lili Tanti; Mas Ayoe Elhias Nasution; Fhery Agustin; Yan Yang Thanri; Zulfa Khairunnisa; Romi Antoni; Khairun Dini
Jurnal IPTEK Bagi Masyarakat Vol 6 No 2 (2026)
Publisher : Ali Institute of Research and Publication

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55537/j-ibm.v6i2.1809

Abstract

Micro, small, and medium-sized expedition enterprises often rely on manual records, limiting operational efficiency and shipment transparency. This community service program implemented EkspediGo, a web-based expedition management system, at a partner logistics business. The participatory implementation comprised needs analysis, system configuration, role-based training for administrators, management, couriers, and customers, on-the-job mentoring, and evaluation. A descriptive before-after comparison showed that transaction recording time decreased from about 15 to 3 minutes, recording errors from 12-15 to 1-2 cases per month, monthly reporting time from about 2 working days to 15 minutes, and shipment-status complaints from 18 to 4 per month. Customers also gained independent tracking through waybill numbers. The findings indicate improved operational transparency and efficiency during the observed period, although replication at additional partners is required.
Co-Authors Fhery Agustin Khairun Dini Lili Tanti Mas Ayoe Elhias Nasution Romi Antoni Thanri, Yan Yang