Ainul Hizriadi
University of North Sumatra

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

A Machine Learning Classification Approach for Detecting Cross-Channel Advertising Cannibalization in E-commerce Santi Prayudani; Ainul Hizriadi; Muhammad Furqan Hakim
Jurnal Informatika Dan Rekayasa Komputer(JAKAKOM) Vol 6 No 2 (2026): JAKAKOM Vol 6 No 2 SEPTEMBER 2026
Publisher : LPPM Universitas Dinamika Bangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33998/jakakom.2026.6.2.2934

Abstract

In the era of massive digital transformation, e-commerce platforms allocate substantial budgets across various digital advertising channels (e.g., Google, Meta, TikTok) to maximize customer acquisition. However, this channel fragmentation introduces a critical managerial challenge: Cross-Channel Advertising Cannibalization, where a single advertising campaign claims attribution credit for conversions that were actually driven by other channels or pre-existing organic demand. This study proposes a Machine Learning classification framework to detect and categorize e-commerce transactions into true incremental conversions or cannibalized conversions. Utilizing a comprehensive historical dataset extracted from 93 global e-commerce organizations over a continuous five-year period, we developed and compared several classification algorithms, including Random Forest and eXtreme Gradient Boosting (XGBoost) Classifiers. This model is designed to analyze multi-touch attribution overlap patterns, time-lag, and consumer interaction metrics. The empirical results demonstrate that the proposed classification algorithms can detect instances of budget cannibalization with high precision and recall, revealing that most Return on Ad Spend (ROAS) metrics reported by singular advertising dashboards are over-reported due to conversion overlaps. This research provides a strategic foundation for Chief Marketing Officers (CMOs) to mitigate budget inefficiencies and reallocate capital more accurately based on true incremental lift.