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All Journal JURNAL ECONOMINA
Firhan Musfar Firhan
Sekolah Tinggi Ilmu Ekonomi Makassar Bongaya, Indonesia
Economics, Econometrics & Finance

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The Influence of Emotional Intelligence and Organizational Support on Personnel Performance Mediated by Work Motivation at the Security Intelligence Directorate of the South Sulawesi Regional Police Firhan Musfar Firhan; Yana Fajriah; Heslina Heslina
JURNAL ECONOMINA Vol. 5 No. 10 (2026): JURNAL ECONOMINA, Oktober 2026
Publisher : LPPM Sekolah Tinggi Ilmu Ekonomi 45 Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55681/economina.v5i10.4492

Abstract

This study aims to examine and analyze the effects of emotional intelligence and organizational support on personnel performance through work motivation as a mediating variable at the Directorate of Intelligence and Security of the South Sulawesi Regional Police. This study employed a quantitative approach using a survey method. The population consisted of 327 personnel, with a sample of 77 respondents determined using the Slovin formula at a 10% margin of error. Data were collected through questionnaires and analyzed using Structural Equation Modeling–Partial Least Squares (SEM-PLS) with SmartPLS 4. The results indicate that emotional intelligence and organizational support have positive and significant effects on work motivation. Emotional intelligence, organizational support, and work motivation also have positive and significant effects on personnel performance. Furthermore, work motivation positively and significantly mediates the effect of emotional intelligence on personnel performance as well as the effect of organizational support on personnel performance. Work motivation serves as a complementary partial mediator in both relationships because the direct and indirect effects are significant and have the same positive direction. These findings indicate that strengthening emotional intelligence, organizational support, and work motivation is important for improving personnel performance.  
Co-Authors Heslina Heslina Yana Fajriah