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All Journal JURNAL PENELITIAN KESMASY
PUTRI ANGGITA
Institut Kesehatan Deli Husada Deli Tua
Humanities Environmental Science Health Professions Public Health

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ANALISIS FAKTOR YANG MEMPENGARUHI DISTRIBUSI OBAT DAN ALAT KESEHATAN DARI GUDANG FARMASI KE INSTALASI RAWAT INAP, RAWAT JALAN DAN GAWAT DARURAT DI RSU SEMBIRING PUTRI ANGGITA; Firdaus Fahdi; Fitri Wahyu Dhini; Gratia Apulina Cindylawsa Purba
Jurnal Penelitian Kesmasy Vol. 9 No. 1 (2026): Jurnal Penelitian Kesmasy
Publisher : Fakultas Kesehatan Masyarakat Institut Kesehatan Deli Husada Delitua

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36656/8xpmaf59

Abstract

The distribution of pharmaceuticals and medical devices is a crucial component of hospital pharmaceutical services, ensuring availability and timely delivery to each healthcare unit. This study aims to analyze internal and external factors influencing the distribution process from the pharmaceutical warehouse to inpatient, outpatient, and emergency departments at Sembiring Hospital. A qualitative descriptive approach was employed, using purposive sampling. Data were collected through in-depth interviews, observations, and documentation involving pharmacy staff and relevant units. The results indicate that internal factors such as inventory management, human resources, and distribution procedures significantly influence distribution efficiency. External factors, including supplier availability, delivery delays, and information system support, also play an important role. The main challenges identified include limited logistics personnel and suboptimal use of technology. To ensure effective and efficient distribution, strategies such as improved coordination, enhanced technology utilization, and regular training for logistics personnel are recommended.
HUBUNGAN MUTU PELAYANAN KEFARMASIAN DENGAN KEPUASAN PASIEN RAWAT JALAN DI RSU SEMBIRING DELITUA TAHUN 2025 Fitri Wahyu Dhini; Sulasmi; Putri Anggita; Gratia Apulina Cindylawsa Purba
Jurnal Penelitian Kesmasy Vol. 9 No. 1 (2026): Jurnal Penelitian Kesmasy
Publisher : Fakultas Kesehatan Masyarakat Institut Kesehatan Deli Husada Delitua

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36656/2fx21m53

Abstract

Background: Hospitals are health facilities that provide various types of services, including outpatient and inpatient care. This variety of services can lead to different levels of satisfaction in patients, especially outpatients. Patient satisfaction is strongly influenced by the quality of service, including in the process of taking medication. Objective: This study aims to identify the role of pharmaceutical services in influencing the satisfaction and persistence of outpatients in collecting medicine at Sembiring Hospital. Methods: This study used a qualitative method with a descriptive approach and data collection techniques through structured interviews with 86 outpatient respondents. Data were analyzed using the chi-square test to determine the relationship between the dimensions of pharmaceutical service quality and patient satisfaction. Results: The results showed that all dimensions of service quality tangible (p=0.000), reliability (p=0.000), responsiveness (p=0.000), assurance (p=0.010), and empathy (p=0.006) had a p value <0.05, which means there is a significant relationship between each dimension and patient satisfaction. Thus, H₀ is rejected and Hₐ is accepted. The conclusion in this study is that there is a significant relationship between the dimensions of pharmaceutical service quality and the level of satisfaction of outpatients at Sembiring Hospital in 2025. Conclusion: This finding confirms the importance of improving the quality of pharmaceutical services in supporting patient satisfaction and adherence to medication.
Co-Authors FAHDI, FIRDAUS Fitri Wahyu Dhini Fitri Wahyu Dhini Gratia Apulina Cindylawsa Purba Sulasmi