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All Journal Bianglala Informatika : Jurnal Komputer dan Informatika Akademi Bina Sarana Informatika Yogyakarta Jurnal Pilar Nusa Mandiri Jurnal Teknik Informatika UNIKA Santo Thomas Compiler Jurnal Teknik Informatika Unika Santo Thomas (JTIUST) Jurnal Komputer Antartika Informatics and Software Engineering (ISE) Jurnal Sistem Komputer (SISKOM)
Azis, Mochammad Abdul
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Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management

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Analisis Kualitas Layanan Terhadap Kepuasan Pengguna Aplikasi Clean Hris Menggunakan Metode Webqual 4.0 Tukan, Maria Fatima Jedo; Azis, Mochammad Abdul; Fauzi, Ahmad; Ginabila
Jurnal Sistem Komputer (SISKOM) Vol. 6 No. 2 (2026): Mei
Publisher : Lembaga Penelitian dan Pengabdian Kepada Masyarakat (LPPM) STMIK Indonesia Banda Aceh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63447/siskom.v6i2.1871

Abstract

This study aims to analyze the effect of Clean HRIS website service quality on user satisfaction using the WebQual 4.0 method. The independent variables in this study consist of usability, information quality, and service interaction quality, while the dependent variable is user satisfaction. This research applies a quantitative approach, with data collected through questionnaires distributed to 100 active users of Clean HRIS. The data were analyzed using validity testing, reliability testing, classical assumption testing, multiple linear regression, t-test, F-test, and coefficient of determination analysis. The results show that the three WebQual 4.0 variables, namely usability, information quality, and service interaction quality, have a positive and significant effect on user satisfaction. The coefficient of determination indicates that service quality variables are able to explain a substantial proportion of the variation in user satisfaction with the Clean HRIS website. Descriptively, users are categorized as satisfied with the aspects of usability, information quality, and service interaction quality. Therefore, the service quality of the Clean HRIS website plays an important role in improving user satisfaction. This study recommends that application managers continuously improve information clarity, ease of navigation, interface design, and service responsiveness to enhance user satisfaction in a sustainable manner.
Co-Authors Agus Junaidi ahmad yani Akbar, Rakasiwi Eko Yulianto Fauzi Ahmad Muda Fazriansyah, Agung Ginabila Hadianto, Nur Hartati, Mega Ratu Imam Nawawi, Imam Miharja, Jaja Muhammad fauzan Pudji Widodo Ramadan, Angga Riski Rifai, Saifulloh Sumarna Sumarna Tukan, Maria Fatima Jedo Widyastuty, Wiwiek