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All Journal Jurnal Skolastik Keperawatan (e-Journal) Al-Asalmiya Nursing: Journal of Nursing Sciences Jurnal Prima Medika Sains Jurnal Ners Community Development Journal: Jurnal Pengabdian Masyarakat Jurnal Pengabdian kepada Masyarakat Nusantara Jurnal Cakrawala Promkes Jurnal Keperawatan Hang Tuah (Hang Tuah Nursing Journal)
Erianti, Susi
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Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Health Professions Medicine & Pharmacology Nursing Public Health Social Sciences

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Journal : Jurnal Skolastik Keperawatan (e-Journal)

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THE RELATIONSHIP BETWEEN WAITING TIME AND NURSE EMPATHY TOWARDS PATIENT SATISFACTION INTHE NEUROSURGERY POLYCLINIC OF ARIFIN ACHMAD REGIONAL HOSPITAL RIAU PROVINCE Erianti, Susi
Jurnal Skolastik Keperawatan Vol 11 No 01 (2025): Januari-Juni
Publisher : Fakultas Ilmu Keperawatan Universitas Advent Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35974/jsk.v11i01.4065

Abstract

Introduction: Patient satisfaction in the neurosurgery polyclinic is influenced by waiting time (standard < 60 minutes) and nurse empathy. Long waiting times can lead to patient anxiety and dissatisfaction. This study aimed to examine the relationship between waiting time and nurse empathy and their impact on patient satisfaction. Methods: This was a quantitative study with a descriptive correlational design using a cross-sectional approach. The study involved 89 respondents selected through consecutive sampling. Data were collected using questionnaires and analyzed using bivariate analysis with the Fisher’s Exact Test. Results: Of the respondents, 19 (23.3%) experienced short waiting times and 70 (78.7%) experienced long waiting times. Regarding nurse empathy, 3 respondents (3.4%) perceived it as moderate and 86 (96.6%) as high. For patient satisfaction, 67 respondents (75.3%) reported moderate satisfaction, while 22 (24.7%) reported high satisfaction. Fisher’s Exact Test showed no significant relationship between waiting time and patient satisfaction (p = 0.382), nor between nurse empathy and patient satisfaction (p = 0.150). Discussion: Although waiting time did not significantly affect patient satisfaction, reducing waiting time remains important for improving efficiency and comfort. This can be achieved through improved service flow, more efficient doctor scheduling, and increased room and facility capacity.
Co-Authors Agistin, Melani Andinata, Aryati Anggreny, Yecy Asfeni, Asfeni Bayu Saputra Hamid, Abdurrahman Indra, Rani Lisa Lastari, Raja Fitrina Marni, Erna Mayang Sari, Siska Nurjannah Nurjannah Putri, Fadhila Putri, Vivia Yunita Ramadhina, Putri Rasyid, T. Abdur Sekani Niriyah Syamputra, Muhammad Hafiz Yeccy Anggreny