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All Journal Jurnal Ekonomi : Journal of Economic International Humanities and Applied Science Journal Business Economic, Communication, and Social Sciences Journal (BECOSS)
Triana, Ika
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Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Industrial & Manufacturing Engineering Library & Information Science Social Sciences

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ANALISIS PENGARUH KINERJA PENJUALAN DAN KINERJA PELAYANAN TERHADAP KEPUASAN TERWARALABA (STUDI PADA WARALABA KULINER DI INDONESIA) Sanny, Lim; Triana, Ika; Apriza, Sari; Simek, Lea
Jurnal Ekonomi : Journal of Economic Vol 9, No 02 (2018): Jurnal Ekonomi
Publisher : Lembaga Penerbitan Unversitas Esa Unggul

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47007/jeko.v9i02.2533

Abstract

Di era modern ini, banyak wirausahawan muda yang menyadari adanya kesempatan besar untuk membuka dan mengembangkan bisnis di Indonesia. Salah satu cara untuk membuka bisnis adalah dengan membentuk waralaba dengan perusahaan yang lebih besar (pewaralaba). Memulai bisnis waralaba relatif lebih mudah dibandingkan dengan membuka bisnis sendiri, karena terwaralaba hanya perlu mempersiapkan tempat dan tenaga kerja. Prosedur cara pembuatan dan bahan pokok produk akan diajarkan dan disediakan langsung oleh pemilik (pewaralaba). Dalam mengembangkan bisnis waralaba, tingkat Kepuasan Terwaralaba sangat penting, karena merekalah yang menjalankan bisnisnya secara langsung. Faktor yang perlu diperhatikan adalah Standardisasi, Komunikasi, dan Kepercayaan. Faktor-faktor dipercaya mempengaruhi Kepuasan Terwaralaba melalui Kinerja Pelayanan dan Kinerja Penjualan perusahaan. Kata kunci : waralaba, kemampuan, kepuasan
The Effect of Career Development in the Millennial Generation Triana, Ika; Prihandoko, Danang
Business Economic, Communication, and Social Sciences Journal (BECOSS) Vol. 6 No. 3 (2024): BECOSS
Publisher : Bina Nusantara University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21512/becossjournal.v6i3.11980

Abstract

This study explains employee engagement for millennial employees. It identifies a career development that supports millennial employees, particularly in the DKI Jakarta area, to achieve better employee engagement, and the phenomenon of job-hopping reduces generation millennials. The subject of the investigation is employees of the millennial generation in the DKI Jakarta, with 407 questionnaire participants. The primary data of this study were obtained from questionnaires completed by several respondents. In addition, the data is processed using path analysis to analyze the relationship pattern between variables. This research uses a cross-sectional design. Data are collected only at one point in time, making it difficult to assess long-term causal relationships. Results showed that career development has a positive impact on employee engagement. Companies need to develop professional development programs tailored to the aspirations and work styles of this generation to increase effectiveness. Future longitudinal research may provide further insight into changing dynamics over time. Data collected via questionnaires may contain respondent bias due to their self-reported nature. Additional data collection methods, such as interviews or observations, may help reduce this bias. This research sheds light on the job-hopping phenomenon among millennial employees in Jakarta, the economic and business center of Indonesia. It makes a special contribution to the limited literature on the work behavior of millennials in major Southeast Asian cities. This research provides new insights into how career development and employee engagement can work together to reduce job hopping, thereby providing additional value to companies seeking to retain their employees
Transformation of Food and Beverage MSMEs in the Digital Era Triana, Ika; Lestari, Nurul Sukma
Business Economic, Communication, and Social Sciences Journal (BECOSS) Vol. 7 No. 2 (2025): BECOSS
Publisher : Bina Nusantara University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21512/becossjournal.v7i2.11990

Abstract

Technology challenges for Micro, Small, and Medium Enterprises (MSMEs) are constantly changing. Specifically, this research aims to examine how using digital payments affects the performance of MSME traders in Bekasi's food and beverage industry. The study used quantitative methodology and data processing using Structural Equation Modeling-Partial Least Squares (SEM-PLS) and involved 117 MSME respondents in Bekasi as samples.  The results of this study highlight how MSMEs' performance in Bekasi is significantly impacted by their use of digital payment systems. The study shows that MSMEs may maximize the benefits of digital payments if they demonstrate an openness to learning and an acceptance of new technical advancements. Furthermore, as critical components for MSMEs' success in the digital age, the study highlights the vital roles that technology innovation adaptation and training play. MSMEs in the food and beverage industry may improve operational efficiency and competitiveness by identifying and utilizing new technology. This research is limited to certain locations and variables, so further studies are needed with a broader scope and additional variables, such as the role of Pentahelix in developing MSMEs. The implications of this research that can be applied are that adopting technology increases the efficiency, competitiveness, and growth of MSMEs through digitalization and collaboration. Therefore, this research highlights the significance of a proactive strategy for technology integration and ongoing education in enabling MSMEs to prosper in the ever-changing digital ecosystem.
WHEN SUPPORT MATTERS: MODERATING EFFECTS OF PERCEIVED ORGANIZATIONAL SUPPORT ON WORK-LIFE BALANCE, JOB ENVIRONMENT, AND PERFORMANCE Lestari, Nurul Sukma; Aphrodya, Cerry; Nur Afini, Dinar; Yulianti, Jessyca; Assadiyah, Dinda Emily; Triana, Ika
International Humanities and Applied Science Journal Vol 8, No 3 (2025): VOLUME 8, ISSUE 3, 2025
Publisher : Universitas Mercu Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study investigates the effects of work-life balance and the workplace environment on job performance, with perceived organizational support (POS) serving as a moderating variable. The study addresses a research gap by focusing on staff members at locally branded five-star hotels in Jakarta and integrates these variables into a single model within a local organizational framework. A quantitative approach was employed using a standardized online questionnaire. Partial Least Squares Structural Equation Modeling (PLS-SEM) was used to examine the data, and bootstrapping was used for moderation analysis. The findings show that job environment and work-life balance significantly impact job performance. Furthermore, the association between work environment and job performance is strongly moderated by POS, but not between work-life balance and job performance. These findings suggest that organizational support has a contextual influence and is more effective at improving job performance through working conditions than through personal balance variables.  The study contributes to the literature by exploring how internal and perceived external factors influence employee performance, particularly within locally branded hotel settings
Co-Authors Aphrodya, Cerry Apriza, Sari Assadiyah, Dinda Emily Lestari, Nurul Sukma lim Sanny, lim Nur Afini, Dinar Prihandoko, Danang Simek, Lea Yulianti, Jessyca