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PELATIHAN KOMUNIKASI EFEKTIF PADA KARYAWAN RSU ANNA MEDIKA Daniyanti, Eka Suci; Moeljono, Eddy; Maduratna, Enggal Sari; Firdaus, Nailufar
Jurnal AbdiMas Nusa Mandiri Vol. 6 No. 1 (2024): Periode April 2024
Publisher : LPPM Universitas Nusa Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33480/abdimas.v6i1.4589

Abstract

The hospital is an organizer service health in a way plenary. Communication become a very important thing in the giving process of service health. Interaction between officers at home become a basic thing for everyone to do services provided to patient can done optimally. Communication effectively not only between officers with patients but also between officers at home sick. Communication effectively at home sick will minimize doubt in the patient regarding a series of treatment processes so that the patient will obey what is informed or recommended by the officer of health and so on no direct can increase the quality of home service. The purpose of the activity devotion public is to give importance to understanding officer health-related communication effective in giving service health good communication officer to patients between officer health at home sick. Activity training there are several suite activities among them offering material communication effective SBAR method and 7C formula, administration evaluation consisting of the pre-test and post-test, and roleplay for each case. Results of activities training enhanced understanding by participants related to communication effective besides That activity this is also a reminder return about material communication effective ever obtained moment lectures. There is an enhancement in the average pre-test score is 5.12 and the average post-test score is 9.06 on the SBAR method and there are increase in understanding of communication effective use 7C formula (pretest mean score of 5.25 and post-test mean score of 9.25).
Hubungan Pengetahuan Masyarakat Tentang Pentingnya Cuci Tangan 6 Langkah Terhadap Penularan Covid-19 Di Desa Telukjaya Pakisjaya Karawang Tahun 2020 Pelawi, Arabta M. Peraten; Aulia, Fhikka; Moeljono, Eddy
NURSING UPDATE : Jurnal Ilmiah Ilmu Keperawatan P-ISSN : 2085-5931 e-ISSN : 2623-2871 Vol 13 No 1 (2022): MARET
Publisher : NHM PRESS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36089/nu.v13i1.640

Abstract

Coronaviruses are some of the groups of viruses that cause diseases ranging from mild to severe symptoms. There are two types of coronavirus known to cause diseases that can cause severe symptoms such as Middle East Respiratory Syndrome and Severe Acute Respiratory Syndrome. The increase in Covid-19 cases today is because many people do not understand how to transmit this virus. One of them with prevention against transmission of this virus can be done by the community by doing hand washing 6 steps. This study aims to find out if there is a relationship of public knowledge about the importance of hand washing 6 steps to the transmission of covid-19 in Telukjaya Pakisjaya Karawang Village. This research is a type of quantitative research with observational analytical design through a cross sectional approach. Sampling using probability sampling with a type of simple random sampling with a total of 144 respondents. The results showed (P value 0.000 < alpha value 0.05). Showing the relationship of public knowledge about the importance of hand washing 6 steps to the transmission of Covid-19 in Telukjaya Pakisjaya Karawang Village 2020.
Analisis Tingkat Kepuasaan Pasien Terhadap Kualitas Pelayanan Rawat Jalan di Puskesmas Jaddih Bangkalan Moeljono, Eddy; Suci Daniyanti, Eka
NURSING UPDATE : Jurnal Ilmiah Ilmu Keperawatan P-ISSN : 2085-5931 e-ISSN : 2623-2871 Vol 15 No 4 (2024): DESEMBER
Publisher : NHM PRESS

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Kepuasan merupakan hasil nyata yang dirasakan oleh pasien terkait pelayanan kesehatan yang diberikan oleh Puskesmas. Ketentuan kepuasaan sudah diatur jelas dalam peraturan yakni diatas 95%. Riset ini bertujuan menganalisis kepuasaan pasien rawat jalan terhadap kualitas pelayanan di Puskesmas Jeddih selama 2 bulan terakhir pada bulan November – Desember 2024. Penelitian ini adalah penelitian deskriftif dengan pendekatan kuantitatif, sampel dalam penelitian sebanyak 80 orang perhitungan sampel menggunakan rumus slovin. Tehnik sampling menggunakan accidental sampling. Tingkat kepuasaan pasien di Puskesmas Jeddih dengan skor rata – rata masing – masing diantaranya dimensi tangible 89,25 % kategori sangat puas, reliability 90.4 % kategori sangat puas, responsiveness 85.18 % kategori sangat puas, assurance 68.4% kategori puas dan emphaty 68.62% kategori puas.
PENGARUH DIMENSI MUTU PELAYANAN TERHADAP KEPUASAN PASIEN RAWAT JALAN DI PUSKESMAS JADDIH BANGKALAN Daniyanti, Eka Suci; Moeljono, Eddy; Eka Fitrianingrum, Ratih
JURNAL MEDICAL P-ISSN : 2685-7960 e-ISSN : 2685-7979 Vol 5 No 1 (2025): APRIL
Publisher : NHM PRESS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36089/jm.v5i1.2695

Abstract

Latar Belakang: Mutu pelayanan menjadi indikator penting dalam menentukan kepuasan pasien, khususnya di puskesmas sebagai fasilitas pelayanan kesehatan tingkat pertama. Dimensi mutu seperti tangible, assurance, reliability, empathy, dan responsiveness berperan penting dalam membentuk persepsi pasien terhadap kualitas layanan. Tujuan: Menganalisis pengaruh dimensi mutu pelayanan terhadap kepuasan pasien rawat jalan di Puskesmas Jaddih, Bangkalan Metode: Penelitian ini menggunakan pendekatan kuantitatif dengan desain cross-sectional. Sampel sebanyak 82 responden diperoleh melalui teknik quota sampling. Data dikumpulkan menggunakan kuesioner dan dianalisis secara deskriptif dan inferensial dengan uji Spearman menggunakan SPSS 25 Hasil: Sebanyak 75,6% responden menilai mutu pelayanan sebagai baik, dan 74,3% pasien menyatakan puas hingga sangat puas terhadap layanan yang diterima. Hasil uji Spearman menunjukkan adanya hubungan yang signifikan antara mutu pelayanan dengan kepuasan pasien (p = 0,002) Simpulan: Terdapat pengaruh yang signifikan antara mutu pelayanan dengan tingkat kepuasan pasien. Peningkatan kualitas layanan pada berbagai dimensi mutu sangat diperlukan untuk menjaga dan meningkatkan kepuasan pasien di Puskesmas Jaddih
Sosialisasi dan Edukasi Pentingnya Jaminan Kesehatan Nasional Pekerja Sektor Informal di Kabupaten Bangkalan Daniyanti, Eka Suci; Nur, Luthfiana; Jannah, Rohilatul; Moeljono, Eddy
Jurnal Kreativitas Pengabdian Kepada Masyarakat (PKM) Vol 8, No 12 (2025): Volume 8 No 12 (2025)
Publisher : Universitas Malahayati Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33024/jkpm.v8i12.23038

Abstract

ABSTRAK Kepesertaan sektor informal dalam Jaminan Kesehatan Nasional, khususnya BPJS Kesehatan merupakan hal yang berdampak pada peningkatan ketersediaan dana sekaligus indikator keberhasilan UHC. Masyarakat sektor informal lebih beresiko dalam hal pembiayaan kesehatan karena ketidakpastian akses dan biaya kesehatan yang tinggi dan tidak memiliki jaminan kesehatan. Tujuan kegiatan sosialisasi dan edukasi pentingnya jaminan kesehatan nasional bagi pekerja sektor informal di Kabupaten Bangkalan adalah meningkatkan pengetahuan, memahami dan mau menjadi peserta jaminan kesehatan nasional. Metode yang digunakan diantaranya melakukan sosialisasi tentang manfaat jaminan kesehatan nasioal, besaran premi yang dibayarkan serta tata cara pendaftaran peserta. Edukasi dilakukan dengan memandu instal aplikaso mobile JKN dan fungsi fitur-fitur yang terdapat dalam aplikasi tersebut. Hasil kegiatan menunjukkan jika masyarakat lebih memahami tentang jaminan kesehatan nasional secara detail dan menepis stigma negatif tentang pelayanan jaminan kesehatan nasional yang lebih sering beredar informasi negative dari pada informasi positif. Kegiatan pengabdian masyarakat ini merupakan bukti nyata jika dengan melakukan sosialisasi dan edukasi yang tepat tidak hanya memberikan informasi yang benar tetapi juga menyangkal stigma negative terhadap informasi yang kurang tepat.  Kata Kunci: Sosialisasi, JKN, Sektor Informal  ABSTRACT Participation in the informal sector in national health insurance, especially BPJS Health, is one of the things that has an impact on increasing the availability of funds, which is an indicator of the success of UHC. Informal sector communities are more risky in matters of financing health, because cloud access and high health do not guarantee health. The aim of the socialization and education activities on the importance of national health insurance for informal sector workers in Bangkalan Regency is to increase knowledge, understanding, and willingness to participate in national health insurance. The method used among them does socialization about the benefit, guaranteeing national health, a magnitude premium in language and procedures registration participants. Education on how to install the JKN mobile application and its features is contained in the application. Activity results show that if the public understands more about guaranteeing health nationally in detail, and dispels the negative stigma about guaranteeing health, more often, national circulating negative information rather than positive information. Activities devoted to the public. This is proof real. If we do proper socialization and education, we not only give correct information, but also reflect a negative stigma towards insufficient information. Keywords: Socialization, JKN, Informal Sector