Article Per Year (5 Year)
p-Index From 2021 - 2026
4.293
P-Index
This Author published in this journals
All Journal Syntax Literate: Jurnal Ilmiah Indonesia Edukasi Islami: Jurnal Pendidikan Islam JOURNAL OF SCIENCE AND SOCIAL RESEARCH JISICOM (Journal of Information System, Infomatics and Computing) Journal of Information System, Applied, Management, Accounting and Research Zonasi: Jurnal Sistem Informasi Jurnal Teknologi Informatika dan Komputer Jurnal Manajemen Informatika Jayakarta Jurnal Widya COMSERVA: Jurnal Penelitian dan Pengabdian Masyarakat Jurnal Sains dan Teknologi Widyaloka (JSTekWid)
Zulhalim, Zulhalim
STMIK Jayakarta
Humanities Biochemistry, Genetics & Molecular Biology Chemistry Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Mathematics Mechanical Engineering Physics Social Sciences Transportation Other

Published : 38 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search
Journal : JOURNAL OF SCIENCE AND SOCIAL RESEARCH

 1 
ANALISIS PERBANDINGAN SISTEM INFORMASI INVENTORY MENGGUNAKAN METODE PIECES DAN MCCALL’S SOFTWARE QUALITY MODEL PADA CV. MULTI SARANA PACKINDO Dawolo, Herlin Martalena; Sianipar, Anton Zulkarnain; Zulhalim, Zulhalim
JOURNAL OF SCIENCE AND SOCIAL RESEARCH Vol 9, No 1 (2026): February 2026
Publisher : Smart Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54314/jssr.v9i1.5569

Abstract

Abstract: Inventory information systems play an important role in supporting inventory management and ensuring smooth company operations. CV. Multi Sarana Packindo has implemented an inventory information system; however, several issues are still encountered in its implementation, such as discrepancies in stock data, delays in information updates, and a system interface that does not adequately support user needs. This study aims to evaluate the performance and quality of the inventory information system at CV. Multi Sarana Packindo using the PIECES Framework and McCall’s Software Quality Model. The research method employed is descriptive qualitative, with data collected through observation, interviews, and documentation studies. The PIECES framework is used to assess the operational aspects of the system, while McCall’s model is applied to evaluate the technical quality of the software. The results indicate that the inventory information system has not yet operated optimally. The PIECES analysis reveals weaknesses in the performance, information, efficiency, and control aspects. Meanwhile, the McCall analysis shows low quality in terms of correctness, reliability, efficiency, and usability. Therefore, comprehensive improvements to both the system and business processes are required to enhance the effectiveness and accuracy of inventory management. Keywords: Inventory Information System, PIECES Framework, McCall’s Software Quality Model, System Evaluation, Software Quality Abstrak: Sistem informasi inventory berperan penting dalam mendukung pengelolaan persediaan dan kelancaran operasional perusahaan. CV. Multi Sarana Packindo telah menerapkan sistem informasi inventory, namun dalam pelaksanaannya masih ditemukan permasalahan seperti ketidaksesuaian data stok, keterlambatan pembaruan informasi, serta antarmuka sistem yang kurang mendukung kebutuhan pengguna. Penelitian ini bertujuan untuk mengevaluasi kinerja dan kualitas sistem informasi inventory pada CV. Multi Sarana Packindo menggunakan PIECES Framework dan McCall’s Software Quality Model. Metode penelitian yang digunakan adalah deskriptif kualitatif dengan teknik pengumpulan data melalui observasi, wawancara, dan studi dokumentasi. PIECES digunakan untuk menilai aspek operasional sistem, sedangkan model McCall digunakan untuk mengevaluasi kualitas teknis perangkat lunak. Hasil penelitian menunjukkan bahwa sistem informasi inventory belum berjalan secara optimal. Analisis PIECES mengungkap adanya kelemahan pada aspek performance, information, efficiency, dan control, sementara analisis McCall menunjukkan rendahnya kualitas pada aspek correctness, reliability, efficiency, dan usability. Oleh karena itu, diperlukan perbaikan menyeluruh pada sistem dan proses bisnis untuk meningkatkan efektivitas dan akurasi pengelolaan persediaan. Kata kunci: Sistem Informasi Inventory, PIECES Framework, McCall’s Software Quality Model, Evaluasi Sistem, Kualitas Perangkat Lunak
ANALISIS ULASAN PENGGUNA APLIKASI TOKOPEDIA MENGGUNAKAN E-SERVQUAL Surbakti, Reyniati Br; Zulhalim, Zulhalim; Yulianto, Akmal Budi
JOURNAL OF SCIENCE AND SOCIAL RESEARCH Vol 9, No 1 (2026): February 2026
Publisher : Smart Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54314/jssr.v9i1.5571

Abstract

Abstract: This study aims to analyze the service quality of the Tokopedia application based on user reviews using the E-SERVQUAL approach. This study uses a qualitative method with a thematic content analysis approach. The research data comes from user reviews of the Tokopedia application available on the Google Play Store. The data were analyzed by grouping the reviews into seven E-SERVQUAL dimensions, namely efficiency, system availability, fulfillment, privacy, responsiveness, compensation, and contact. The validity of the data was tested through credibility, transferability, and dependability tests. The results show that user perceptions of Tokopedia's service quality vary. Some users consider Tokopedia's services to have provided easy access and fairly good data security. However, dominant complaints are still found in the dimensions of efficiency, system availability, fulfillment, and responsiveness, especially related to system stability, service speed, accuracy of order fulfillment, and customer service response. Based on these findings, Tokopedia needs to prioritize improving service quality in the dimensions that are most complained about by users. Keywords: E-SERVQUAL, electronic service quality, user reviews, Tokopedia. Abstrak: Penelitian ini bertujuan untuk menganalisis kualitas layanan aplikasi Tokopedia berdasarkan ulasan pengguna dengan menggunakan pendekatan E-SERVQUAL. Penelitian ini menggunakan metode kualitatif dengan pendekatan analisis isi tematik. Data penelitian bersumber dari ulasan pengguna aplikasi Tokopedia yang tersedia di Google Play Store. Data dianalisis dengan mengelompokkan ulasan ke dalam tujuh dimensi E-SERVQUAL, yaitu efficiency, system availability, fulfillment, privacy, responsiveness, compensation, dan contact. Keabsahan data diuji melalui uji credibility, transferability, dan dependability. Hasil penelitian menunjukkan bahwa persepsi pengguna terhadap kualitas layanan Tokopedia bersifat beragam. Beberapa pengguna menilai layanan Tokopedia telah memberikan kemudahan akses dan keamanan data yang cukup baik. Namun, masih ditemukan keluhan yang dominan pada dimensi efficiency, system availability, fulfillment, dan responsiveness, terutama terkait kestabilan sistem, kecepatan layanan, ketepatan pemenuhan pesanan, serta respons layanan pelanggan. Berdasarkan temuan tersebut, Tokopedia perlu memprioritaskan peningkatan kualitas layanan pada dimensi-dimensi yang paling banyak dikeluhkan pengguna. Kata kunci: E-SERVQUAL, kualitas layanan elektronik, ulasan pengguna, Tokopedia.
Co-Authors Agus Sulistyanto Ahmad Fauzan Akmal Budi Yulianto Akmal Budi Yulianto Andy, Safria Anisa Rizkiana Anton Zulkarnain Sianipar Asih Septia Rini Asih Septia Rini Bahrudin, Muhammad Darmawan, Faiz Dwi Dava Luthfi Alamsyah Dawolo, Herlin Martalena Edi Witono Erwah Kurniawan Fitriyani Hidayah Gina Mulyani Habyen, Rana Hartawan, Rumadi Ibrahim Ibrahim Imam Mahfud Ito Riris Immasari Iwan Gunawan Iwan Gunawan Junaedi, Ifan Junaedi, Irfan Kurniawan, Asep Rizal M. Ari Ardiansyah Madhumita, J. Ryan Mariana, Rela Maulana Syepanda Muhammad Ari Ardiansyah Muhammad Firdaus Muhammad Ilham Palaka Muhammad Yunus Muryati Muryati Nurkhotimah Nurkhotimah Pratama, Bimas Ihsan Putra, Rahmadika Roma Rachmawaty Haroen Rachmawaty Haroen Radika Rizky Muhana Raka Eka Saputra Reza Fahlevi Rezki Try Hadianto Rumadi Hartawan Saprudin Saprudin Sianipar, Anton Zulkarnaen Sugeng Waluyo Sugeng Waluyo Surbakti, Reyniati Br Tanjung, Hadi Gunawan Tri Wahyudi Verdi Yasin Wangi Wahyuni Yanto, Akmal Budi Yasin, Verdi Yulianto, Akmal Budi