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Journal : Jurnal Mnemonic

PENGUKURAN KEPUASAN PENGGUNA DAN PENINGKATAN LAYANAN AKADEMIK ONLINE DI UNIVERSITAS MAJALENGKA Abdurahman, Dede; Sopiandi, II
Jurnal Mnemonic Vol 1 No 1 (2018): Mnemonic Vol. 1 No. 1
Publisher : Teknik Informatika, Institut Teknologi Nasional malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (696.645 KB) | DOI: 10.36040/mnemonic.v1i1.23

Abstract

The development of Information and Communication Technology penetrated to various aspects, not only in the field of business oriented, but also in the areas of government and education. Similar to other fields, in the field of education, Information and Communication Technology is one of the main needs for quality education. This study is an analytical survey to measure the level of satisfaction of SIMAK or web-based online application. Methods of data collection by spreading questionnaires to respondents or students as users of academic services at Majalengka University. The research models and instruments are based on the Customer Information Satisfaction (CIS) model, where after selection and testing the five dimensions of measurement are customer service, security, ease of use, information content, and innovation. Furthermore, based on these 5 dimensions composed an instrument or attribute measurement consisting of 15 questions.
ANALISIS DAN PERANCANGAN E-GOVERMENT DALAM TRANSPARANSI SISTEM PEMERINTAHAN DESA: (Studi Kasus : Desa Tenjo Layar dan Desa Tanjung Sari Majalengka) Abdurahman, Dede; Ferga Prasetyo, Tri
Jurnal Mnemonic Vol 1 No 2 (2018): Mnemonic Vol. 1 No. 2
Publisher : Teknik Informatika, Institut Teknologi Nasional malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (625.019 KB) | DOI: 10.36040/mnemonic.v1i2.31

Abstract

Fast, accurate and accurate information needs to be one of the basic development of information and communication technology. The type of service and support in the field of information and communication technology (ICT) on governance is a strategic part in ensuring the improvement of service quality and support in applying e-Government to Village Governance.Village Governance and clean, transparent public services are challenges that the village government must answer in performing its functions as a public servant. With infrastructure facilities in the field of ICT already available in the village and administrative issues that need to get serious attention, thereby encouraging Researchers to utilize existing ICT infrastructure by analyzing and designing e-government applications that suit the needs of the village and in accordance with the Village Law article 4 letter f which reads to improve public services for the villagers to accelerate the realization of general welfare, and article 7 paragraph 3 letter c which reads accelerate the improvement of public service quality.
PENGUKURAN KEPUASAN PENGGUNA DAN PENINGKATAN LAYANAN SILADDU (Sistem Informasi Pelayanan Desa dan DataTerpadu) Budiman, Budiman; Fajar Rodiansyah, Sandi; Abdurahman, Dede
Jurnal Mnemonic Vol 1 No 2 (2018): Mnemonic Vol. 1 No. 2
Publisher : Teknik Informatika, Institut Teknologi Nasional malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (395.006 KB) | DOI: 10.36040/mnemonic.v1i2.34

Abstract

SILADDU or the Integrated Data Services Information System is an application to record data of the population of a village. This application is expected to help village officials in administering the settlement. In addition, the application is expected to become the reference in government programs such as direct assistance from the government in providing information about who will be given help, because this application helps classify the population data based on the level of economic ability, educational level, marital status, age, gender and others. This application is relatively new so attracted me as a researcher to examine the level of user satisfaction. Thus the researchers conducted this study in order to become one of the source application developers have to pay attention to the satisfaction of his application.