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All Journal Infotech Journal JSiI (Jurnal Sistem Informasi) Walisongo Journal of Chemistry Jurnal Mnemonic SEMINAR TEKNOLOGI MAJALENGKA (STIMA)
Abdurahman, Dede
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Chemistry Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Industrial & Manufacturing Engineering Mechanical Engineering Transportation

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PERANCANGAN SISTEM PENGADUAN MASYARAKAT DI DESA KERTABASUKI Sunengsih, Ayu; Abdurahman, Dede
SEMINAR TEKNOLOGI MAJALENGKA (STIMA) Vol 9 (2025): Seminar Teknologi Majalengka (STIMA) 9.0 Tahun 2025
Publisher : Universitas Majalengka

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Abstract

Public services are an obligation of the village government to fulfill the needs of the community in accordance with laws and regulations. One form of service is community complaints that function as a means of conveying complaints and aspirations of citizens. In Kertabasuki Village, Majalengka Regency, the complaint mechanism is still carried out manually through face-to-face, telephone, and short messages, so the follow-up of complaints is not optimal. Data from mid-2023 to 2024 recorded 50 reports of street lighting, 7 losses, 2 floods, and around 100 related to social assistance. This condition shows the need to utilize technology to improve service effectiveness. A community complaint website is a relevant solution because it facilitates recording, tracking, and monitoring the status of reports, and supports village government transparency and responsiveness.
SISTEM INFORMASI PELAYANAN SURAT KETERANGAN USAHA DAN DOMISILI DESA CIKALONG Ningsih , Neng Cahya; Sopiandi, Ii; Abdurahman, Dede
SEMINAR TEKNOLOGI MAJALENGKA (STIMA) Vol 9 (2025): Seminar Teknologi Majalengka (STIMA) 9.0 Tahun 2025
Publisher : Universitas Majalengka

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Abstract

Administrative services at the village level are essential in meeting community needs, particularly in issuing official documents such as the Business Certificate (Surat Keterangan Usaha/SKU) and the Domicile Certificate (Surat Keterangan Domisili/SKD). In Cikalong Village, Sukahaji Sub-district, Majalengka Regency, these processes are still performed manually, leading to delays, recording errors, and archiving difficulties that decrease service efficiency and quality. This study aims to design and develop a web-based Information System for SKU and SKD services to overcome these problems. The system was developed using the waterfall model, including requirement analysis, design, implementation, and testing. The results indicate that the system improves processing speed, reduces administrative errors, and facilitates data storage and retrieval. Furthermore, it enhances transparency and accountability in public services. Implementation of this system is expected to deliver faster, more effective, and efficient administrative services while supporting modern village governance aligned with community needs.
Co-Authors Anugrah , Aldof Faris Budiman Budiman Dadan Zaliluddin Deffy Susanti Deffy Susanti Didin, Dede Fajar Rodiansyah, Sandi Firmansyah, Atthar Luqman Idris, Yona Sri Ii Sopiandi, Ii Ningsih , Neng Cahya Nurbaeti, Denia Febby Nurdiana , Nunu Putra, Jalasena Dwi Soni Setiadji Suhendri Sundari, Citra Deliana Dewi Sunengsih, Ayu Tri Ferga Prasetyo