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Ningrum, Dyaloka Puspita
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Journal : Populika

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THE ROLE OF ORGANIZATIONAL COMMUNICATION TO HANDLE CONFLICT: (Case study of Mixed-Use Building in the Engineering Department at The Rich Jogja Hotel and Jogja City Mall) Ningrum, Dyaloka Puspita; Husen Mussahada, Muhamad; Syakdiah, Syakdiah
POPULIKA Vol. 12 No. 1 (2024): Populika
Publisher : Universitas Widya Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37631/populika.v12i1.814

Abstract

The Rich Jogja Hotel and Jogja City Mall are subsidiaries of PT. Garuda Mitra Sejati (GMS). This hotel and mall are unique because they carry the concept of a mixed-use building, which turned out to cause many problems, including (1) electricity, (2) evacuation routes, and (3) plumbing. This research uses a qualitative case study method to determine the role of organizational communication in handling conflict in engineering departments at The Rich Jogja Hotel and Jogja City Mall through concepts of mixed-use buildings. The research results show that intensive communication has been carried out by the hotel, mall, and holding teams, such as organizing open forums or sharing sessions with employees. Even in handling problems, company leaders still do not involve all parties, but only those relevant to the conflict. Keywords: Organizational Communication; Conflict; The Rich Jogja Hotel and Jogja City Mall.
Implementation of Promotion Mix in Increasing Visits at Kalya Hotel Yogyakarta Ningrum, Dyaloka Puspita; Bowo, Frima; Pamungkas , Rebaudhy Mahardhika
POPULIKA Vol. 13 No. 2 (2025): Populika
Publisher : Universitas Widya Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37631/populika.v13i2.1620

Abstract

The increasingly massive business dynamism in the hotel industry means business competition is no longer avoidable. The emergence of new hotels with a more modern feel, quality services, and very attractive promotional activities in various marketing media is a series of activities that Kalya Hotel Yogyakarta needs attention to. This research aims to analyze the application of the Kotler and Armstrong Promotion Mix with five components, namely Advertising, Sales Promotion, Public Relations, Personal Sales, and Direct Marketing, in increasing sales and maintaining the trust of guests/consumers. By using descriptive qualitative methods with purposive techniques in determining research informants, the results in the field show that the Promotion Mix at Kalya Hotel Yogyakarta has been used as a whole, although it is still not optimal. The use of social media, giving shopping vouchers and discounts, and other efforts are starting to be adjusted based on current developments. In the future, Kalya Hotel Yogyakarta will also have to increase the capacity of human resources/employees at that place and choose and consider other modern media that can further maximize targeted promotional activities. Keywords: Promotion Mix; Visits; Kalya Hotel Yogyakarta.
Co-Authors Arifin, Tommy Satriadi Nur Arrianie, Lely Bowo, Frima Husen Mussahada, Muhamad Pamungkas , Rebaudhy Mahardhika Putra, Ariandi Sri Lestari Harjanta Syakdiah Syakdiah, Syakdiah