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All Journal Journal of Midwifery and Nursing PREPOTIF : Jurnal Kesehatan Masyarakat Tour Health Journal
Helvinus Laia
ATRO Yayasan Amal Bhakti Sinar Medan
Health Professions Medicine & Pharmacology Nursing Public Health

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Cases of Acute Abdomen Radiography With Perforation At General Hospital Haji Adam Malik: Cases of Acute Abdomen Radiography With Perforation At General Hospital Haji Adam Malik Nita Triana Saragih; Nelida Pasaribu; Helvinus Laia
Journal of Midwifery and Nursing Vol. 2 No. 1 (2020): Health Science
Publisher : Institute Of Computer Science (IOCS)

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Abstract

This examination is discussed on the level of success in doing Techniques Radiography Acute Abdomen By Case Perforations, data was obtained by firstly be the Formation of Shadows with menggnakan Computed Radiography, Aircraft X-ray used is a plane general X-ray unit, with the projection used is Antero-posterior supine, Antero-posterior erect, and Left Lateral Decubitus, on examination Abdomen Perforation Wide Field irradiation should be tailored to the size of the object to reduce the radiation scattering, and use the grid to absorb radiation hamburg and reduce the radiation dose, Placement Marker should be on the object to be photographed , These checks are carried out directly and relate to patients.
The Relationship between Health Service Quality and Outpatient Satisfaction Level at Kenangan Health Center, Deli Serdang Regency Ivan Elisabeth Purba; Taruli Rohana Sinaga; Rahmat Alyakin Dachi; Helvinus Laia
TOUR HEALTH JOURNAL Vol. 1 No. 3 (2022): TOUR HEALTH JOURNAL
Publisher : Akupun Tour Publisher

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Purpose: Quality of service is a form of patient assessment of the level of service received with the expected level of service. Quality service gives satisfaction to its users. Patient satisfaction is a form of reaction as an attitude that arises as a result of the evaluation process within the individual which then provides conclusions on the stimuli that can be in the form of good or bad, positive, negative, pleasant or unpleasant or emotional ratings related to the quality of services provided by the Puskesmas and patient expectations of the service. This study aims to determine the relationship between the quality of health services and the satisfaction level of outpatients at the Kenangan Health Center, Deli Serdang Regency in 2022. Method: The correlation analytic study design used a cross sectional approach. The population in this study were outpatients at the Kenangan Health Center, Deli Serdang Regency, from January to May 2022, with an average of 869 patients per month. The sampling technique used the Purpose Sampling technique so that the number of samples in this study were 90 people. The instruments used were questionnaires, the data were analyzed using the Chi-Square test. Results: The results showed that the quality of outpatient services at the Kenangan Health Center in Deli Serdang Regency in 2022 assessed the quality of health services as not good at 51.1% with a total of 46 respondents and outpatient satisfaction at the Kenangan Health Center in Deli Serdang Regency in 2022 which assessed patient satisfaction was not satisfied by 53.3% with a total of 48 respondents, there is a significant relationship between the relationship between the quality of health services and the level of outpatient patient satisfaction at the Kenangan Health Center, Deli Serdang Regency, in 2022 (p value = 0.000 <0.05). Disscusion and Conclusion: Suggestions to the Kenangan Health Center in Deli Serdang Regency for service workers to further increase empathy for patients so that patients feel really cared for by officers so they feel satisfied with the services provided.
ANALISIS IMPLEMENTASI MUTU PELAYANAN PADA PASIEN RAWAT JALAN DI UPT PUSKESMAS TUNTUNGAN KOTA MEDAN Laia, Helvinus; Utama, Indra; Purba, Agnes Erna Taulina; Ketaren, Otniel; Tarigan, Frida Lina
PREPOTIF : JURNAL KESEHATAN MASYARAKAT Vol. 9 No. 1 (2025): APRIL 2025
Publisher : Universitas Pahlawan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/prepotif.v9i1.44046

Abstract

Penelitian ini bertujuan untuk menganalisis implementasi mutu pelayanan pada pasien rawat jalan di UPT. Puskesmas Tuntungan Kota Medan Tahun 2024. Penelitian ini menggunakan pendekatan kualitatif dengan rancangan studi deskriptif. Informan dipilih menggunakan teknik purposive sampling. Jumlah Informan utama adalah 6 pasien rawat jalan sebagai informan utama dan 2 orang informan pendukung (triangulasi) yaitu kepala Puskesmas dan ketua mutu Puskesmas Tuntungan. Pengumpulan data dilakukan dengan teknik observasi, wawancara mendalam, dan studi dokumentasi. Hasil penelitian menunjukkan, ditinjau dari dimensi kelangsungan pelayanan, berdasarkan hasil penelitian, 5 dari 6 orang informan menyatakan sudah puas dengan kelangsungan pelayanan yang ada di Puskesmas Tuntungan Kota Medan. Pasien merasa bahwa prosedur yang ada di Puskesmas tidak berbelit-belit (mudah) untuk dijalankan pasien, sehingga pasien tidak bingung saat mengakses pelayanan kesehatan di Puskesmas Tuntungan Kota Medan dan tidak terjadi pengulangan prosedur yang dapat mengurangi efektivitas dan efisiensi pelayanan. Ditinjau dari dimensi kelangsungan pelayanan, berdasarkan hasil penelitian, 5 dari 6 orang informan menyatakan sudah puas dengan kelangsungan pelayanan yang ada di Puskesmas Tuntungan Kota Medan. Pasien merasa bahwa prosedur yang ada di puskesmas tidak berbelit-belit (mudah) untuk dijalankan pasien, sehingga pasien tidak bingung saat mengakses pelyanan kesehatan di Puskesmas Tuntungan Kota Medan dan tidak terjadi pengulangan prosedur yang dapat mengurangi efektivitas dan efisiensi pelayanan. Tingkat kepuasan pasien rawat jalan di Puskesmas jika dilihat secara keseluruhan pasien sudah merasa puas akan tetapi perlu dilakukan evaluasi dan perbaikan terhadap pelayanan Puskesmas, sehingga harapan semua pasien yang datang dapat terpenuhi.
Co-Authors Frida Lina Tarigan, Frida Lina Ivan Elisabeth Purba Ketaren, Otniel Nelida Pasaribu Nita Triana Saragih Purba, Agnes Erna Taulina Rahmat Alyakin Dachi Taruli Rohana Sinaga Utama, Indra