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Aulia Ishak
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Control & Systems Engineering Decision Sciences, Operations Research & Management Engineering Industrial & Manufacturing Engineering

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ANALISIS INDEKS KEPUASAN KARYAWAN TERHADAP PENGELOLAAN FASILITAS GEDUNG DENGAN MENGGUNAKAN IMPORTANCE PERFORMANCE ANALYSIS : STUDI KASUS Aulia Ishak; Susi Diriyanti Novalina; Muhammad Bayu Noviza
Jurnal Sistem Teknik Industri Vol. 21 No. 1 (2019): JSTI Volume 21 Number 1 Januari 2019
Publisher : TALENTA Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1071.08 KB) | DOI: 10.32734/jsti.v21i1.898

Abstract

Setiap fasilitas yang diberikan perusahaan kepada karyawannya tentu saja memiliki berbagai macam tanggapan menurut karyawan. Sebagian karyawan merasa puas terhadap fasilitas yang telah mereka berikan, tetapi sebagian karyawan yang lain juga memiliki keluhan terhadap fasilitas tersebut. Oleh karena itu, perusahaan perlu melakukan evaluasi pengelolaan fasilitas gedung kantor melalui pengukuran indeks kepuasan karyawan. Selain itu perusahaan juga ingin mengetahui indeks kepuasan karyawan tersebut sebagai bahan masukan agar fasilitas gedung kantor dapat diperbaiki dan dapat meningkatkan semangat kerja karyawan. Setelah dilakukan perhitungan indeks kepuasan karyawan, diperoleh indeks kepuasan karyawan terhadap pengelolaan fasilitas gedung sebesar 70.31%. Nilai tersebut berada pada kategori puas berdasarkan kriteria penilaian indeks kepuasan. Kemudian hasil pengukuran tersebut dianalisis dengan menggunakan importance performance analysis. Berdasarkan analisis tersebut diperoleh 8 atribut pekerjaan pengelolaan gedung yang berada di kuadran A (prioritas utama) sehingga menjadi prioritas utama bagi perusahaan untuk melakukan tindakan perbaikan.
SME Center Development Strategy Langkat Furniture in an Effort to Increase Competitiveness with SWOT Analysis and QSPM Abdul Jaminson; Aulia Ishak; Anizar
Jurnal Sistem Teknik Industri Vol. 27 No. 1 (2025): JSTI Volume 27 Number 1 January 2025
Publisher : TALENTA Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32734/jsti.v27i1.18214

Abstract

The construction of an SME center is an alternative for the Langkat Regency government to develop the furniture industry. Until now, SME centers have not shown economic development and activity as expected. A prospective strategy to analyze internal and external environmental factors related to development, competitiveness and existence needs to be owned by SME centers. This research aims to analyze internal and external factors, as well as develop alternative strategies for developing the Langkat Furniture SME center. The analysis tools used are the SWOT matrix and QSPM. Previous research did not determine a development strategy for the small industrial sector which focused on centers built by the government with the concept of artificial development. Respondents in this study were SMEs and government employees who knew the conditions of the centers as a whole. The results of the IE matrix analysis show the position of SME centers in quadrant I, namely belonging to the category of growth through vertical integrity. The formulation of alternative strategies from matching each internal and external factor in the SWOT matrix resulted in 9 strategies. The results of the IE and SWOT matrix assessment and analysis of the strategies formulated show that the strategies required regarding the development of SME centers are intensive, namely market penetration, product development and market development. The QSPM analysis displays strategic decisions that are priorities according to the conditions of the Langkat Furniture SME center, namely the commitment of the local government in developing the center.
Co-Authors Abdul Jaminson Anizar Muhammad Bayu Noviza Susi Diriyanti Novalina