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All Journal Journal of Information Systems and Informatics Jurnal Studi Sosial dan Politik SABDAMAS Abdimas Galuh: Jurnal Pengabdian Kepada Masyarakat JOURNAL OF INFORMATION SYSTEM RESEARCH (JOSH) JOURNAL OF BUSINESS AND ECONOMICS RESEARCH (JBE) Jurnal Visi Pengabdian Kepada Masyarakat TRANSAKSI
Titis Puspitarini
Faculty Of Business Administration And Communication Science, Atma Jaya Catholic University Of Indonesia
Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Law, Crime, Criminology & Criminal Justice Mathematics Mechanical Engineering Nursing Public Health Social Sciences

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DEWI MANGROVE SARI, GADIS CANTIK YANG LAHIR DI TENGAH BENCANA Titis Puspitarini; Astuti Kusumawicitra Laturiuw
SABDAMAS Vol 1 No 1 (2019): SABDAMAS
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat Unika Atma Jaya

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Abstract

Awalnya, penduduk di Desa Kaliwlingi, Kabupaten Brebes, terdampak abrasi sebagai akibat pembabatan hutan mangrove yang dialihfungsikan sebagai tambak. Ketika terjadi krisis di periode 1990-an, yang menyebabkan harga udang merosot, para penduduk memilih merantau keluar desa dan menjadi pekerja kasar. Bersamaan dengan merosotnya harga udang windu, bencana gelombang air laut dan rob datang merusak tambak dan pemukiman warga. Melihat kerusakan yang terjadi, warga kemudian tergerak untuk kembali menanam mangrove di sepanjang pesisir pantai guna menekan laju abrasi dan kerusakan lebih lanjut. Upaya konservasi lahan mangrove yang dilakukan ternyata tidak hanya berhasil dalam mengurangi kerusakan akibat abrasi, tetapi juga memberikan dampak positif bagi ekosistem di Dukuh Pandansari. Desa Kaliwlingi kemudian menjadi salah satu daerah yang masuk dalam rencana DINPARBUDPORA Kabupaten Brebes sebagai lokasi pengembangan wisata mangrove dengan nama Desa Wisata Mangrove Sari (Dewi Mangrove Sari). Kelompok sasaran pengabdian kepada masyarakat yang dilakukan adalah para pemilik pondok wisata, pengusaha bidang kuliner, dan penanggung jawab bidang pemasaran Kelompok Sadar Wisata (Pokdarwis) Dewi Mangrove Sari. Dengan metode lokakarya dan mentoring, kelompok sasaran didampingi untuk meningkatkan keterampilan dan pengetahuan di bidang pariwisata. Salah satu luaran adalah pembenahan situs web yang dimiliki oleh Pokdarwis.
PERAN FASILITAS PEMBELAJARAN TERHADAP KOMPETENSI LULUSAN PENDIDIKAN TINGGI BIDANG HOSPITALITY DAN PARIWISATA Titis Puspitarini
TRANSAKSI Vol 9 No 1 (2017): TRANSAKSI
Publisher : Program Studi Ilmu Administrasi Bisnis, FIABIKOM, Unika Atma Jaya

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Abstract

Tulisan ini membahas mengenai bagaimana fasilitas pembelajaran pada pendidikan tinggipariwisata dan hospitality memainkan peran penting dalam membekali lulusannya dengankompetensi yang dibutuhkan oleh industri. Disini juga dibahas mengenai permasalahan yangmuncul dalam pengelolaan fasilitas pembelajaran serta bagaimana memanfaatkan fasilitaspembelajaran secara optimal sehingga fasilitas pembelajaran dapat menjalankan fungsinyasecara maksimal guna mendukung tercapainya luaran yang diharapkan tanpa menjadi bebanbagi institusi pendidikan tinggi.
Community Participation in Tourism Development in the Village: Examining from Subang District, Indonesia Yerik Afrianto Singgalen; Astuti Kusumawicitra Laturiuw; Titis Puspitarini; Zsarin Astri Puji Insani
Jurnal Studi Sosial dan Politik Vol 7 No 1 (2023): Jurnal Studi Sosial dan Politik
Publisher : FISIP Universitas Islam Negeri Raden Fatah Palembang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.19109/jssp.v7i1.14737

Abstract

This research aims to identify the potential and readiness of the Ponggang community to develop tourism villages. Considering the implications of development on the transformation of people's livelihoods have a dual effect in various sectors of the economy, this research is necessary to obtain comprehensive and contextual information. The research method used is qualitatively interpretive through a case study approach in Ponggang Village, Serang Panjang District, Subang, West Java. The data collection techniques are in-depth interviews, observations, and document studies. In-depth discussions of key informants are needed to identify stakeholder perceptions. This Research discussed a Ladder of Participation Theory by Arnstein. The findings of this study reveal that the pattern of Ponggang communities’ social interaction is attached to the action of cooperation. It becomes a socio-cultural characteristic that affects the process of infrastructure development. It indicates that social ties strengthen communal norms and foster a sense of belonging to development programs. At the same time, it also triggered a positive response that was expressed in the sincere expression of the community to actively participate in partnership programs with the government and academics institution to develop the potential of natural resources, human resources, and cultural resources as a tourism destination. Based on the form and level of participation stated by Arnstein, the structure of the involvement relevant to the context of the Ponggang community has increased from informing, consultation, and placation to the steps of partnership and delegated power. Thus, there is a potential to achieve the stage of citizen power and become economically independent through tourism development.
Analysis and Design of Marine Tourism Information System Using Rapid Application Development Puspitarini, Titis; Christanto, Henoch Juli; Singgalen, Yerik Afrianto
Journal of Information System and Informatics Vol 6 No 1 (2024): March
Publisher : Universitas Bina Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51519/journalisi.v6i1.645

Abstract

The research addresses the growing need for efficient management of marine tourism activities in Indonesia, explicitly diving, snorkeling, and fishing. With the rapid expansion of marine tourism, there is a pressing need for innovative solutions to streamline information dissemination and enhance tourist experiences. This study proposes the development of a database and information system utilizing the Rapid Application Development (RAD) methodology to cater to the diverse needs of tourists engaging in marine activities. The Rapid Application Development approach comprises requirement planning, user design, construction, and cutover phases. Oracle Apex serves as the primary instrument for database design and system development. The findings suggest that implementing digital innovation in the form of information systems and databases significantly enhances the tourist experience in marine tourism destinations. Integrating GIS technology enables the visualization of location maps and valuable information, enriching the user experience and facilitating informed decision-making processes. Test results indicate that the application functions optimally and can be utilized effectively for destination management in Indonesia, emphasizing the practical implications of digital innovation in the tourism sector. In conclusion, designing and implementing a database and information system for marine tourism activities offer substantial benefits for destination management and tourist experiences in Indonesia. This research underscores the importance of technological advancements in optimizing destination management and fostering sustainable tourism development in coastal regions.
The Impact of Service Quality on Guest Satisfaction Puspitarini, Titis
Journal of Business and Economics Research (JBE) Vol 6 No 1 (2025): February 2025
Publisher : Forum Kerjasama Pendidikan Tinggi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47065/jbe.v6i1.6799

Abstract

This study examines the relationship between service quality and guest satisfaction in the hospitality industry, focusing on analyzing guest reviews from Borobudur Hotel Jakarta. Using thematic analysis, the research identifies key positive aspects, including staff friendliness, high-quality facilities, and a strategic location, significantly enhancing guest satisfaction. Conversely, recurring issues such as cleanliness concerns, service inefficiencies, and outdated facilities highlight areas for improvement. The findings demonstrate the critical role of service quality in shaping guest experiences and its direct impact on loyalty and recommendations. Strategic recommendations include enhancing cleaning protocols, optimizing service efficiency, implementing facility upgrades, and prioritizing staff training to improve customer interactions and operational workflows. This study emphasizes the interconnected nature of service quality, satisfaction, and loyalty, underscoring the need for continuous improvement to maintain competitiveness in the dynamic hospitality sector. The hotel can align its services with evolving guest expectations by addressing identified challenges and leveraging strengths, ensuring long-term success and sustained guest loyalty.
Pelatihan Pengemasan dan Pelabelan Produk Olahan Tempe bagi Pelaku Usaha di Desa Wisata Kampung Tempe Ciomas Rahayu Kabupaten Bogor Canti, Meda; Hartanti, Anastasia Tatik; Puspitarini, Titis
Abdimas Galuh Vol 7, No 1 (2025): Maret 2025
Publisher : Universitas Galuh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25157/ag.v7i1.17961

Abstract

Desa Wisata Kampung Tempe Ciomas Rahayu terbentuk pada tahun 2023 melalui pengabdian masyarakat oleh Dosen Universitas Katolik Indonesia Atma Jaya. Teknik pengemasan dan pelabelan produk sangat penting untuk mendukung pemasaran dan promosi produk. Permasalahan yang dihadapi mitra yaitu belum memiliki pemahaman cukup terkait teknik pengemasan dan pelabelan produk olahan tempe. Oleh karena itu, diperlukan pelatihan untuk mendukung pemasaran produk. Tujuan kegiatan pengabdian ini ialah memberikan pemahaman dan keterampilan teknik pengamasan dan pelabelan berbagai produk olahan tempe bagi para pelaku usaha di Desa Wisata Kampung Tempe Ciomas Rahayu. Kegiatan pengabdian ini terdiri atas persiapan, pelaksanaan, monitoring, dan evaluasi. Tahapan persiapan yang dilakukan yaitu persiapan alat dan bahan, poster, dan materi penyuluhan. Penyuluhan dilakukan pada 9 September 2024 di Desa Wisata Kampung Tempe Ciomas Rahayu. Monitoring dilakukan selama 3 bulan setelah kegiatan penyuluhan selesai dan dilanjutkan evaluasi dari hasil pengabdian. Kegiatan penyuluhan berjalan dengan baik dan lancar. Sebanyak 100% peserta memahami materi yang diberikan selama penyuluhan seperti materi desain kemasan, karakteristik bahan kemasan, dan tujuan pengemasan. Sementara itu, sebanyak 82% peserta dapat memahani materi macam-macam bahan yang digunakan dalam pengemasan. Hasil monitoring dan evaluasi menunjukkan sebanyak 10 pelaku usaha Kampung Tempe berhasil secara mandiri melakukan teknis pengemasan dan pelabelan produk olahan tempe menggunakan plastik polipropilen (PP) dan vakum. Para pelaku usaha Kampung Tempe masih membutuhkan pendampingan berkelanjutan dari tim pengabdi dalam pemasaran produk olahan tempe.
Integrasi ‘Laudato SI’ Dalam Program Pengabdian Masyarakat: Upaya Mewujudkan Green Campus di Kampus BSD UNIKA ATMA JAYA Maria Magdalena Wahyuni Inderawati; Yasinta Ratna Esti Wulandari; Herman Yosep Sutarno; Anastasia Tatik Hartanti; Titis Puspitarini; Ronald Sukwadi
Jurnal Visi Pengabdian Kepada Masyarakat Vol. 6 No. 2 (2025): Jurnal Visi Pengabdian Kepada Masyarakat : Edisi Agustus 2025
Publisher : LPPM Universitas HKBP Nommensen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51622/pengabdian.v6i2.2699

Abstract

This article presents a Community Service Program conducted at the BSD Campus of Unika Atma Jaya, focusing on the integrated implementation of sustainability based on Laudato Si. The activities aim to preserve the environment, particularly the campus lake, and to internalize the values of Laudato Si among the entire academic community. The methods employed involve the engagement of students, staff, and the surrounding community in the Eco Enzyme Festival 2024, which is also part of the effort to break a MURI record. This initiative produced 50 liters of eco-enzyme used to maintain the lake's ecosystem quality. Additionally, the program includes education on waste management and environmental conservation. With active participation from various stakeholders, it is hoped that this initiative will enhance awareness and tangible actions in sustaining the environment at the BSD Campus.
Sentiment Analysis of Multilingual Customer Reviews in the Hospitality Sector Titis Puspitarini
Journal of Information System Research (JOSH) Vol 6 No 2 (2025): January 2025
Publisher : Forum Kerjasama Pendidikan Tinggi (FKPT)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47065/josh.v6i2.6680

Abstract

This study investigates the role of sentiment analysis in improving service quality and guest satisfaction in the hospitality industry. Recognizing the increasing importance of customer feedback in shaping operational strategies, the research utilized a dataset of 1,141 original hotel reviews, comprising 1,113 positive and 28 negative sentiments. The methodology employed IndoBERT for sentiment classification, supported by a series of preprocessing steps, including text normalization, stopword removal, and text length filtering, to ensure data integrity. To address the significant class imbalance, the Synthetic Minority Oversampling Technique (SMOTE) was applied, resulting in a balanced dataset of 1,923 reviews, with 1,450 positive and 473 negative sentiments. The model demonstrated strong performance, achieving an Area Under the Curve (AUC) score of 94.7%, highlighting its capability to classify sentiments accurately. Findings reveal that positive sentiments often focus on room quality, staff friendliness, and breakfast service, while negative feedback highlights service delays and cleanliness issues. These insights enable data-driven recommendations for improving guest experiences and addressing critical concerns. The study demonstrates the potential of sentiment analysis as a strategic tool for enhancing service delivery, fostering guest loyalty, and maintaining competitiveness in the hospitality market.
Co-Authors Anastasia Tatik Hartanti Astuti Kusumawicitra Christanto, Henoch Juli Herman Yosep Sutarno Insani, Zsarin Astria Puji Maria Magdalena Wahyuni Inderawati Ronald Sukwadi Yasinta Ratna Esti Wulandari Yerik Afrianto Singgalen