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THE ANALYSIS OF SERVICE MANAGEMENT BASED INFORMATION TECHNOLOGY SYSTEMS AT PT MITRA SOLUSI TELEMATIKA Oktapiani, Eka
SCIENTIFIC JOURNAL OF REFLECTION : Economic, Accounting, Management and Business Vol 1 No 3 (2018): SCIENTIFIC JOURNAL OF REFLECTION : Economic, Accounting, Management and Business
Publisher : Sekolah Menengah Kejuruan (SMK) Pustek

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Abstract

Service Point is the spearhead that connects between the customer with the workforce engineer in the process of information technology services to improve IT services in the company. Often companies ignore this, whereas service point is one of the services of information technology services in order to ensure the sustainability of the business offered by the company. Analysis of incident management system in ITOP program and IT services service based on ITIL V3 framework for Service Point at PT Mitra Solusi Telematika is very much needed in effort to improve IT service to support Vision of PT Mitra Solusi Telematika become provider of integrated technology solution. One effort to improve IT services is by developing the process of providing IT services and services as a single point of contact that bridges between customers with all service point staff and IT services. The development of incident ITOP program management and IT support analysis begins with gathering information and analysis through a review of processes within existing ITOP programs, and ITIL V3 framework literature study. Analysis is done to refine the existing process. Once the document is created and developed, the next step is the document verification process to find out the purpose of the incident management process has been met. The results of this development of the management can facilitate the needs and improve IT services especially in Service Point Department PT Mitra Solusi Telematika for IT services to be maintained and measurable
THE ANALYSIS OF SERVICE MANAGEMENT BASED INFORMATION TECHNOLOGY SYSTEMS AT PT MITRA SOLUSI TELEMATIKA Oktapiani, Eka
SCIENTIFIC JOURNAL OF REFLECTION : Economic, Accounting, Management and Business Vol. 1 No. 3 (2018): SCIENTIFIC JOURNAL OF REFLECTION : Economic, Accounting, Management and Busines
Publisher : Sekolah Menengah Kejuruan (SMK) Pustek

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37481/sjr.v1i3.160

Abstract

Service Point is the spearhead that connects between the customer with the workforce engineer in the process of information technology services to improve IT services in the company. Often companies ignore this, whereas service point is one of the services of information technology services in order to ensure the sustainability of the business offered by the company. Analysis of incident management system in ITOP program and IT services service based on ITIL V3 framework for Service Point at PT Mitra Solusi Telematika is very much needed in effort to improve IT service to support Vision of PT Mitra Solusi Telematika become provider of integrated technology solution. One effort to improve IT services is by developing the process of providing IT services and services as a single point of contact that bridges between customers with all service point staff and IT services. The development of incident ITOP program management and IT support analysis begins with gathering information and analysis through a review of processes within existing ITOP programs, and ITIL V3 framework literature study. Analysis is done to refine the existing process. Once the document is created and developed, the next step is the document verification process to find out the purpose of the incident management process has been met. The results of this development of the management can facilitate the needs and improve IT services especially in Service Point Department PT Mitra Solusi Telematika for IT services to be maintained and measurable
Pengaruh Inventory Intensity, Kepemilikan Institusional dan Komisaris Independen Terhadap Tax Avoidance (Studi Empiris Pada Perusahaan Sektor Pertambangan Batu Bara yang terdaftar di Bursa Efek Indonesia Tahun 2018 - 2022) Febriyani, Yesi; Oktapiani, Eka
Accounting Information System, Taxes and Auditing Journal (AISTA Journal) Vol. 2 No. 2 (2023): AISTA Journal
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30630/aista.v2i2.39

Abstract

This study aims to determine the effect of Inventory Intensity, Institutional Ownership and Independent Commissioners on Tax Avoidance in coal mining companies listed on the Indonesia Stock Exchange. The research period used is the 2018-2022 period. The type of research used in this research is quantitative with secondary data methods. Determination of the research sample using purposive sampling method and based on existing criteria obtained 35 company data and analyzed using panel data regression technique with random effect model to test the hypothesis. Testing the hypothesis in this study uses multiple linear regression using Eviews version 10. The results of this study indicate that simultaneously it shows that Inventory Intensity, Institutional Ownership and Independent Commissioner jointly affect tax avoidance. The ability of the independent variable to explain the dependent variable is 12% while the remaining 88% is explained by other variables outside this research model. The results of this study show that partially, inventory intensity and institutional ownership have no effect on tax avoidance. Meanwhile, the independent commissioners partially influence tax avoidance.
Peran Ekonomi Pendidikan Dalam Mendorong Kewirausahaan Di Kalangan Pelajar Sebagai Wujud Meningkatkan Civic Entrepreneur Ginanjar, Heri; Rosmiati, Neni; Septiana, Tina; Mulyani, Rema; Maulani, Rima Septia; Oktapiani, Eka
Jurnal Indragiri Penelitian Multidisiplin Vol. 6 No. 1 (2026): Jurnal Indragiri Penelitian Multidisiplin
Publisher : Indra Institute Research & Publication

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Abstract

Pendidikan ekonomi memainkan peran krusial dalam membentuk pola pikir, keterampilan, dan karakter kewirausahaan pelajar sebagai calon civic entrepreneur. Artikel ini membahas bagaimana penerapan konsep ekonomi dalam pendidikan dapat menumbuhkan minat dan kemampuan wirausaha di kalangan pelajar. Penelitian ini menggunakan metode studi literatur sistematis dari berbagai sumber relevan mengenai hubungan antara pendidikan, ekonomi, dan kewirausahaan. Hasil analisis menunjukkan bahwa integrasi materi kewirausahaan ke dalam kurikulum, pelatihan keterampilan bisnis berbasis praktik, dan dukungan ekosistem sekolah dapat menumbuhkan kreativitas, inovasi, dan kemandirian siswa. Pemahaman tentang nilai-nilai ekonomi dan pengelolaan sumber daya menjadi sangat penting untuk menciptakan peluang bisnis sejak dini. Integrasi literasi digital dan finansial semakin memperkuat kesiapan wirausaha pelajar di era ekonomi digital. Pembelajaran berbasis proyek, kolaborasi dengan dunia usaha, dan dukungan keluarga terbukti efektif dalam mengembangkan jiwa wirausaha. Dengan demikian, pendidikan ekonomi tidak hanya berfungsi sebagai media transfer pengetahuan, tetapi juga sebagai instrumen pemberdayaan yang mempersiapkan pelajar untuk berkontribusi pada pembangunan ekonomi melalui kewirausahaan yang berorientasi pada kesejahteraan masyarakat.