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ANALISIS KUALITAS PELAYANAN PERPUSTAKAAN TERHADAP KEPUASAN PENGUNJUNG PADA PERPUSTAKAAN SEKOLAH KRISTEN BASIC Dachi, Markus Gunawan; Sugianto, Welly
Computer Science and Industrial Engineering Vol 9 No 1 (2023): Comasie
Publisher : LPPM Universitas Putera Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33884/comasiejournal.v9i1.7415

Abstract

Competition in the field of educational services, one of which relies on the ability of school libraries to provide satisfactory service quality to library visitors as service users. To measure the tangible or intangible quality of service, the level of visitor satisfaction can be measured. Libraries should regularly measure visitor satisfaction as an evaluation material to improve the quality of their services. This study was conducted to determine the influence of tangible, reliability, responsiveness, assurance, and empathy dimensions of service quality provided by the Basic Christian School library on visitor satisfaction. This study is a quantitative research model using the Service Quality method and linear regression. Service Quality is one of the methods used to measure visitor satisfaction with the quality of school library services. The measurement in the Service Quality method is divided into 5 dimensions: tangible, reliability, responsiveness, assurance, and empathy. In addition, regression analysis is conducted to determine the level of relationship between independent and dependent variables in this study. The research instrument used consists of 30 items of service quality and visitor satisfaction questionnaires adapted from Basuki (2019). The respondents in this study were 154 students from Basic Christian Junior High School and High School. The results of the study showed that variables with positive coefficients had an impact on increasing visitor satisfaction.
ANALISIS PERSEDIAAN PAKAN TERNAK PADA USAHA KECIL MENENGAH TANI RAYA Putri, Rindu Ananda; Sugianto, Welly
Computer Science and Industrial Engineering Vol 9 No 4 (2023): Comasie
Publisher : LPPM Universitas Putera Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33884/comasiejournal.v9i4.7735

Abstract

Inventory management is an important aspect for good planning in business activities. The application of inventory management in it is a primary need if there is a problem with the supply of raw materials, all operational activities will be disrupted, the problem in this study is that there are often empty P304C laying quail stocks, so many consumers complain. Predicting demand accurately is very difficult because Tani Raya cannot predict consumer desires, so it must carefully plan the inventory so that it is not too large and not too small. this study used the EOQ method. The purpose of this study is to analyze and determine the control of feed inventory of p304c laying quails using the Economy Order Quantity method in SME tani raya. The results obtained by the optimal frequency of purchases are carried out 12 times a year with a total purchase of 14,000 kg, with a safety stock of 1,514 kg. Reordering is carried out when the inventory of goods remains 14, 514 kg or 14, 500 kg. the calculated EOQ method produces a total cost of Rp. 2,509,976 while the conventional method is Rp. 7,539,873, with a difference of Rp. 5,029,897.
PENGUKURAN KINERJA KARYAWAN PADA PT HT MANUFACTURING Anjani, Restu; Sugianto, Welly
Computer Science and Industrial Engineering Vol 9 No 6 (2023): Comasie
Publisher : LPPM Universitas Putera Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33884/comasiejournal.v9i6.7813

Abstract

This research focuses on measuring the performance of employees at PT HT Manufacturing, a company producing fishing bait and equipment. The study aims to assess employee performance in the Painting department and identify potential areas for improvement. The current performance measurement system is found to be subjective, emphasizing financial targets only. The theoretical framework discusses the concept of performance, performance measurement, human resources management, and the Human Resource Scorecard (HRSC). The HRSC is an important tool for measuring and managing the strategic contributions of human resources to achieve the company's objectives. The research methodology used is a survey, employing questionnaires and interviews to collect data from 24 employees in the Painting department. Data validity and reliability are tested using statistical analyses like correlation and Cronbach's alpha. The findings reveal that most indicators used to measure employee performance are valid and reliable. However, one indicator related to measuring performance between employees and their superiors is found to be invalid. The research concludes that the company's performance measurement needs improvement, and employee training plays a crucial role in enhancing job satisfaction and overall performance.Overall, this study provides valuable insights into the performance measurement process at PT HT Manufacturing and offers recommendations for enhancing employee performance and job satisfaction through effective training programs.
ANALISIS KUALITAS PELAYANAN PADA PT LADFANID KONSULTINDO BATAM Ardani Ramadhon; Welly Sugianto
Computer Science and Industrial Engineering Vol 10 No 5 (2024): Comasie
Publisher : LPPM Universitas Putera Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33884/comasiejournal.v10i5.9107

Abstract

This study is conducted at consulting services. However, not all conculting services can be accepted by customers. The author in this study obtained data from up to 30 customer respondents, then carried out IPA and Servqual calculations. Based on the IPA results, the highest score was providing complete service with a Tki level of 83.33 and the lowest was that the staff scheduled meetings with customers quickly. with Tki 43.88. There are 7 statements in Science Quadrant I, 7 statements in Quadrant II and 3 statements in Quadrant III and 6 statements in Quadrant IV. Based on the results from SERVQUAL, the highest customer satisfaction is in the Emphaty dimension with Q: 0.81 and the smallest is in Responsiveness at 0.43.
ANALISIS RESIKO K3 KARYAWAN KONTRAKTOR RENOVASI DI KETINGGIAN DI KOTA BATAM Sormin, Silvia Angel; Sugianto, Welly
Computer Science and Industrial Engineering Vol 11 No 3 (2024): Comasi Vol 11 No 3
Publisher : LPPM Universitas Putera Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33884/comasiejournal.v10i3.9111

Abstract

Occupational safety and health are crucial aspects in high-risk jobs, especially those conducted at heights. This study examines the safety risks in one of the remodeling contractor companies in Batam City, a small and medium enterprise engaged in various high-altitude construction projects in Batam City. The research aims to analyze and measure the risk levels and understand potential accidents that might occur in high-altitude work. The research methods include interviews, direct discussions, and data collection from company documents, using the Australia/New Zealand AS/NZS 4360:2004 standard. A semi-quantitative risk analysis was conducted to identify risk levels categorized as high, medium, and low. The results show 21 risks at the "Very High" level, 24 risks at the "Priority 1" level, 26 risks at the "Substantial" level, 5 risks at the "Priority 3" level, and 4 risks at the "Acceptable" level. The main risks include slipping ladders, slippery floors, and falls from heights. Mitigation recommendations include installing rubber pads on ladders, replacing damaged ladders, and using personal protective equipment (PPE) such as safety shoes, safety helmets, and safety harnesses. Implementing engineering controls, administrative controls, and appropriate use of PPE is crucial in reducing workplace accidents. The study recommends more intensive OSH training and the development of technology to enhance safety in high-altitude work.
PERENCANAAN DAN PENGENDALIAN KETERSEDIAAN SPARE PART MOBIL DI BENGKEL JOSUA Nainggolan, Van Becham; Welly Sugianto
Computer Science and Industrial Engineering Vol 11 No 4 (2024): Comasi Vol 11 No 4
Publisher : LPPM Universitas Putera Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33884/comasiejournal.v11i4.9190

Abstract

This study aims to plan and control the inventory of car spare parts at Josua Auto Repair Shop in Tanjung Piayu, Batam City, addressing issues like frequent out-of-stock items, hazardous mechanic positions, disorganized layout, and inadequate tools. The Economic Order Quantity (EOQ) method is used to forecast sales and determine optimal ordering frequency and costs for key spare parts such as engine oil, oil filters, brake pads, brake fluid, and spark plugs. Results show that for engine oil, the sales forecast from May 2023 to April 2024 is 1000 pcs with a purchasing frequency of 13 times per year and an optimal order of 75 pcs per purchase, with storage costs of IDR 153,000 and ordering costs of IDR 431,000. Oil filters are projected to sell 1000 pcs with a frequency of 16 times per year and an optimal order of 61 pcs, with storage costs of IDR 111,000 and ordering costs of IDR 205,000. Brake pads, brake fluid, and spark plugs are similarly analyzed. This study provides guidance for Josua Auto Repair Shop in effectively managing inventory, reducing stock shortages, and improving customer service.
ANALISIS RISIKO KESELAMATAN DAN KESEHATAN KERJA AKTIVITAS PROSES PRODUKSI DI DEPARTEMEN AUTOLATHE PADA PT XYZ Sijabat, Reychandro Eryvan Pardomuan; Welly Sugianto
Computer Science and Industrial Engineering Vol 12 No 2 (2025): Comasie Vol 12 No 2
Publisher : LPPM Universitas Putera Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33884/comasiejournal.v12i2.9739

Abstract

The Autolathe Department is an organizational unit responsible for producing specific products at PT XYZ using CNC lathes. The tasks in this department include machine operation, machine setup, part rework, and deburring/polishing parts, all of which are exposed to sharp objects, chemicals, and extreme dust. The company has implemented safety measures such as introducing Occupational Health and Safety (OHS) during recruitment and providing various types of Personal Protective Equipment (PPE). However, these control efforts have not been fully effective. This study aims to identify risks in all tasks within the Autolathe department using the Hazard Identification, Risk Assessment, and Determining Control (HIRADC) method and Job Safety Analysis (JSA) method, assess the risk levels, and provide recommendations to the company. The data was collected through documentation, observations, interviews, and discussions with production supervisors who also serve as OHS supervisors. The study found three tasks with high overall risk levels, involving 17 risk variables categorized as extreme or high, such as flying debris, cuts from cutter blades, material pinching, and exposure to chemicals and dust. The study recommends improving the system, including strict sanctions for operators who fail to wear PPE according to Standard Operating Procedures and providing additional PPE.
Analisa Pengaruh Manajemen Resiko dan Perilaku Kerja Aman Terhadap Kinerja Pekerja Shipyard Kota Batam Elva Susanti; Welly Sugianto; Ade Irpan Sabillah; Sadiq Ardo Wibowo
Prosiding Vol 2 (2019): SNISTEK
Publisher : LPPM Universitas Putera Batam

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Abstract

Pada era globalisasi ini, kecelakaan kerja merupakan faktor yang sangat serius dalam mempengaruhi kinerja dan daya saing suatu negara. Negara yang mutu keselamatan kerjanyanya baik maka kinerjanya akan baik pula. Akan tetapi, di dunia saat ini setiap tahunnya sudah masuk ke zona merah disebabkan setiap 15 detik orang bekerja meninggal. JIka ini terjadi, ini sangat merugikan terutama perusahaan karena pekerja merupakan asset dalam memajukan perusahaan. Setiap pekerja membutuhkan perlindungan dari resiko bahaya bekerja. Pekerja juga berhak memperoleh penghidupan yang layak dan pemerintah pun memiliki kewajiban didalam pemberian jaminan pemeliharaan kesehatan dan jaminan sosial tenaga kerja seperti yang diatur dalam UU no. 3 tahun 1992 dan Permenaker No.Aper.01/Men/1998. Berapapun banyak peraturan dibuat oleh pemerintah, ini tidak akan mengurangi kejadian kecelakaan dan meningkatkan kinerja karyawan apabila perilaku pekerja tidak baik, tidak patuh terhadap manajemen. Dalam penelitian ini, akan menentukan apakah ada pengaruh signifikan antara manajemen resiko terhadap kinerja, pengaruh signifikan antara perilaku pekerja terhadpa kinerja pekerja. Sampel yang diambil adalah para pekerja lapangan subcont yang ada diperusahaan galangan. Teknik pengambilan sampelnya menggunakan purposive sampling penelitian ini metodenya menggunakan teknik analisis SEM (Structural Equalion Modeling) melalui program AMOS versi 21 dan SPSS. Hasil penelitian ini, nilai nilai alpha cronbach”s sebesar 0.765 >0.6 sehingga data realible. Pengaruh variabel perilaku terhadap kinerja maupun pengaruh antara manajemen terhadap kinerja sangat berpengaruh signifikan.
Penerapan 5s Pada Lembaga Pelayanan Publik Untuk Meningkatkan Kualitas Pelayanan Welly Sugianto; Bobby Mandala Putra
Prosiding Vol 4 (2022): SNISTEK
Publisher : LPPM Universitas Putera Batam

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Abstract

This community service is carried out with a community target development scheme and is carried out in a village. The performance of the kelurahan is considered to be still not effective, efficient and of good quality. This happens because of low productivity, low efficiency and effectiveness. One of the causes of low productivity is an inefficient workplace. An untidy workplace creates non value added activity. Almost every day there is almost overtime due to unfinished work. Some of the unfinished activities are non value added activities. The work process is still not well documented so there is no standardization. The solution given is to increase productivity by using 5S. Several things were carried out, among others, namely coaching all sub-district staff regarding the importance of increasing productivity so that organizations can improve the quality of their services, coaching on methods and steps for implementing 5S as well as the benefits derived from implementing 5S and making 5S a culture that is inherent in every individual. Each 5S activity has guidelines or steps that must be carried out so that 5S is achieved properly. The general benefits that will be achieved are compliance with SOPs, increased discipline and staff morale, kaizen mentality is embedded in the souls of staff, staff performs all SOPs well and increases operational effectiveness through a better workplace environment.
Penerapan Quality Function Deployment (QFD) pada Pengembangan Produk Sabun di UKM Kota Batam Welly Sugianto; Rony Prasetyo
Jurnal Optimasi Sistem Industri Vol. 17 No. 1 (2018): Published in April 2018
Publisher : The Industrial Engineering Department of Engineering Faculty at Universitas Andalas

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1059.935 KB) | DOI: 10.25077/josi.v17.n1.p86-100.2018

Abstract

Usaha Kecil Menengah (UKM) Simo was established since 2002 and produces various hygiene products such as detergent soap, bath soap, softener and others. Currently, Simo has a mainstay product in the form of bath soap for the hotel. However, these products still cannot dominate the Batam market. Sales of bath soap are declining. The decline is due to soap products that are made not in accordance with customer expectations. This study looks for product specifications that meet customer expectations. The method used is quality function deployment (QFD). The purpose of this study is to design a quality soap product in accordance with customer expectations. The customer voices are grouped in such a way as to get an overview of customer expectations. The process of grouping is done by using exploratory factor analysis method. Through exploratory factor analysis, the company can get customer expectations that may not be explored through the questionnaire. Through this general overview, customer expectations are detailed up to the tertiary stage. The priority of customer expectations is determined based on the questionnaire data so that the allocation of resources can be done appropriately. Details of these expectations are related to the technical characteristics. Through the technical characteristics, the company is able to make products according to the customer expectations.