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Mikhrunnisai, Andi
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Journal : Jurnal Manajemen Informasi dan Administrasi Kesehatan

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Analisis Mutu Layanan Peserta BPJS Kesehatan dengan Pendekatan Physical Environment Quality Dimension Ruslang; Yanuar Azis, Anugerah; B, Khaeriah; Azizah, A. Nur; Mikhrunnisai, Andi; Mustafa, Idarwati; Ramlan, Pratiwi; Yakob, Asmirati; Nirmawati Darwis; Tetti Surianti
Jurnal Manajemen Informasi dan Administrasi Kesehatan Vol. 7 No. 2 (2024): JMIAK
Publisher : Program Studi D3 Rekam Medis dan Informasi Kesehatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32585/jmiak.v7i2.5884

Abstract

This study analyses the quality of health services for BPJS Kesehatan participants with a focus on the physical environment dimension at Puskesmas Tanasitolo, Wajo District, South Sulawesi. The quality of the physical environment has a significant influence on patient satisfaction, which is an important element in the effectiveness of health services. A descriptive quantitative approach was used in this study. A total of 99 BPJS participants who met the criteria completed a questionnaire assessing various aspects of the physical environment, such as room conditions, design, and social factors. The analysis showed that the cleanliness and comfort of the facility, room arrangement, and adequacy of facilities and infrastructure significantly contributed to patient satisfaction. More than 80% of respondents were satisfied with the physical environment, especially in terms of room design and equipment condition. This finding is in line with previous studies showing that the physical environment plays an important role in the quality of healthcare services. Improving this aspect is crucial to increasing patient satisfaction. The physical environment has a significant influence on the satisfaction of BPJS participants at Puskesmas. Continuous improvement in this aspect is necessary to ensure optimal service.
Mutu Layanan Peserta BPJS Kesehatan: Pendekatan Interaction Quality Dimension Ruslang; Yanuar Azis, Anugerah; Khaeriah B; Azizah, A. Nur; Mustafa, Idarwati; Mikhrunnisai, Andi; Yakob, Asmirati; Alfiyani, Lina
Jurnal Manajemen Informasi dan Administrasi Kesehatan Vol. 7 No. 1 (2024): JMIAK
Publisher : Program Studi D3 Rekam Medis dan Informasi Kesehatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32585/jmiak.v7i1.5426

Abstract

BPJS Kesehatan continues to improve the quality of health services through various facilities that work with it. According to BPJS Kesehatan data in 2021, there are 10,228 puskesmas and 7,078 private clinics as First Level Health Facilities (FKTP), and 2,745 hospitals as Advanced Referral Health Facilities (FKRTL). This study aims to analyze the quality of BPJS Health services from the perspective of participants using the Interaction Quality Dimension approach at Puskesmas Tanasitolo, Wajo Regency, South Sulawesi. The research approach used is quantitative with a descriptive design. Data collection was carried out through distributing questionnaires to 99 respondents, namely BPJS Health participants who met certain criteria. The results showed that the attitude, behavior, and expertise of health workers have a significant impact on BPJS Health patient satisfaction. Therefore, it is important to continue to improve these aspects to ensure optimal health services for BPJS Kesehatan patients at the Puskesmas.
Co-Authors Alfiyani, Lina Azizah, A. Nur B, Khaeriah Khaeriah B Mustafa, Idarwati Nirmawati Darwis Ramlan, Pratiwi Ruslang, Ruslang Tetti Surianti Yakob, Asmirati Yanuar Azis, Anugerah