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All Journal Jurnal Manajemen Informasi dan Administrasi Kesehatan Jurnal Riset Multidisiplin : Agrisosco Journal Research of Health Administration and Public Health (JRHAPH)
Azizah, A. Nur
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Agriculture, Biological Sciences & Forestry Computer Science & IT Economics, Econometrics & Finance Education Health Professions Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Public Health Social Sciences

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PERAN MODAL SOSIAL PADA KELOMPOK TANI DI DESA LAMATTI RIATTANG KECAMATAN BULUPODDO Nurfadillah, Nurfadillah; Astaman, Putra; Qinayah, Mirnatul; Syamsiah, Syamsiah; Sari, Nur Amalia; Azizah, A. Nur; Syah, Muh. Ramlan
Jurnal Riset Multidisiplin Agrisosco Vol 2, No 2 (2024): Vol 2 No 2 Agustus 2024
Publisher : Lembaga Penelitian, Pengembangan, Pemberdayaan Potensi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61316/jrma.v2i2.43

Abstract

Penelitian ini bertujuan untuk menganalisis dan mendeskripsikan peran modal sosial pada kelompok tani di Desa Lamatti Riattang Kecamatan Bulupoddo. Penelitian ini berlangsung selama 4 bulan yaitu dari bulan Oktober 2023 sampai bulan Januari 2024.Populasi pada penelitian ini adalah semua kelompok tani yang ada di Desa Lamatti Riattang namun dengan menggunakan metode teknik simpel acak maka dilakukan penarikan sampel sebanyak 24 responden. Data yang digunakan adalah data primer yang didapat dari hasil wawancara langsung dan observasi dengan bantuan kuesioner. Sedangkan data sekunder diperoleh dari kantor Desa Lamatti Riattang, kantor Penyuluh Pertanian Kecamatan Bulupoddo,  kantor Dinas Tanaman Pangan, Holtikultura & Perkebunan Kabupaten Sinjai, serta jurnal ilmiah, artikel, skripsi, buku, serta data dari instansi-instansi lainnya yang diakses dari internet. Hasil penelitian menunjukkan bahwa peran modal sosial pada kelompok tani berada pada angka indeks 98% dan termasuk kategori ada. Jadi,  peranan modal sosial benar terwujud pada kelompok tani di Desa Lamatti Riattang Kecamatan Bulupoddo yang meliputi kepercayaan,  jaringan,  dan norma. Para anggota dan ketua kelompok tani selalu bersama menjalankan modal sosial untuk mewujudkan kesejahteraan dan keberlanjutan kelompok serta masyarakat petani. 
Analisis Mutu Layanan Peserta BPJS Kesehatan dengan Pendekatan Physical Environment Quality Dimension Ruslang; Yanuar Azis, Anugerah; B, Khaeriah; Azizah, A. Nur; Mikhrunnisai, Andi; Mustafa, Idarwati; Ramlan, Pratiwi; Yakob, Asmirati; Nirmawati Darwis; Tetti Surianti
Jurnal Manajemen Informasi dan Administrasi Kesehatan Vol. 7 No. 2 (2024): JMIAK
Publisher : Program Studi D3 Rekam Medis dan Informasi Kesehatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32585/jmiak.v7i2.5884

Abstract

This study analyses the quality of health services for BPJS Kesehatan participants with a focus on the physical environment dimension at Puskesmas Tanasitolo, Wajo District, South Sulawesi. The quality of the physical environment has a significant influence on patient satisfaction, which is an important element in the effectiveness of health services. A descriptive quantitative approach was used in this study. A total of 99 BPJS participants who met the criteria completed a questionnaire assessing various aspects of the physical environment, such as room conditions, design, and social factors. The analysis showed that the cleanliness and comfort of the facility, room arrangement, and adequacy of facilities and infrastructure significantly contributed to patient satisfaction. More than 80% of respondents were satisfied with the physical environment, especially in terms of room design and equipment condition. This finding is in line with previous studies showing that the physical environment plays an important role in the quality of healthcare services. Improving this aspect is crucial to increasing patient satisfaction. The physical environment has a significant influence on the satisfaction of BPJS participants at Puskesmas. Continuous improvement in this aspect is necessary to ensure optimal service.
Mutu Layanan Peserta BPJS Kesehatan: Pendekatan Interaction Quality Dimension Ruslang; Yanuar Azis, Anugerah; Khaeriah B; Azizah, A. Nur; Mustafa, Idarwati; Mikhrunnisai, Andi; Yakob, Asmirati; Alfiyani, Lina
Jurnal Manajemen Informasi dan Administrasi Kesehatan Vol. 7 No. 1 (2024): JMIAK
Publisher : Program Studi D3 Rekam Medis dan Informasi Kesehatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32585/jmiak.v7i1.5426

Abstract

BPJS Kesehatan continues to improve the quality of health services through various facilities that work with it. According to BPJS Kesehatan data in 2021, there are 10,228 puskesmas and 7,078 private clinics as First Level Health Facilities (FKTP), and 2,745 hospitals as Advanced Referral Health Facilities (FKRTL). This study aims to analyze the quality of BPJS Health services from the perspective of participants using the Interaction Quality Dimension approach at Puskesmas Tanasitolo, Wajo Regency, South Sulawesi. The research approach used is quantitative with a descriptive design. Data collection was carried out through distributing questionnaires to 99 respondents, namely BPJS Health participants who met certain criteria. The results showed that the attitude, behavior, and expertise of health workers have a significant impact on BPJS Health patient satisfaction. Therefore, it is important to continue to improve these aspects to ensure optimal health services for BPJS Kesehatan patients at the Puskesmas.
Korelasi Layanan Pemulihan dengan Citra Rumah Sakit di Ruang Rawat Inap RSUD Lamaddukkelleng Sengkang Mikhrunnisai, Andi; Yanuar Azis, Anugerah; Azizah, A. Nur; Fadilah Fitrah, Nur
Journal Research of Health Administration and Public Health (JRHAPH) Vol. 1 No. 2 (2025): Journal Research of Health Administration and Public Health (JRHAPH)
Publisher : Lentera Pena Cendekia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.0425/mnsd4a28

Abstract

In modern hospital management, the relationship between service recovery and hospital image is a strategically crucial aspect for maintaining institutional credibility. RSUD Lamaddukkelleng Sengkang faces challenges related to the effectiveness of communication and inconsistent complaint handling, which potentially influence patients’ perceptions. This study aimed to examine the correlation between service recovery and hospital image in the inpatient wards of RSUD Lamaddukkelleng Sengkang. A cross-sectional approach was employed, using proportional stratified random sampling with 100 respondents drawn from a total patient population of 14,204. Inclusion criteria included patients who had undergone a minimum of 2 × 24 hours of inpatient care and were in a conscious state. Data were collected through questionnaires and analyzed using the Chi-Square test with SPSS version 16. The results indicated that the majority of respondents rated service recovery as adequate (62.0%) and hospital image as positive (72.0%). Bivariate analysis revealed a significant relationship between service recovery and hospital image. Most respondents (56.0%) who rated service recovery as adequate also provided a positive assessment of the hospital image. These findings confirm that the quality of service recovery plays a critical role in shaping the institution’s reputation. Effective service recovery not only addresses complaints but also rebuilds patients’ trust and loyalty. Strategies such as improving human resource competencies, developing integrated management information systems for rapid response, and maintaining the quality of the hospital’s physical environment are necessary to sustainably strengthen the hospital’s positive image.
Persepsi Pasien terhadap Efektivitas Program Jaminan Kesehatan Nasional (JKN) di Rumah Sakit Hikmah Citra Medika Sengkang: Studi Kualitatif Azizah, A. Nur; Mustafa, Idarwati
Journal Research of Health Administration and Public Health (JRHAPH) Vol. 1 No. 2 (2025): Journal Research of Health Administration and Public Health (JRHAPH)
Publisher : Lentera Pena Cendekia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.0425/e10xx345

Abstract

Achieving Universal Health Coverage (UHC) through the Jaminan Kesehatan Nasional (JKN) program is a priority of the Indonesian government to ensure affordable access to healthcare services. Although membership coverage has increased significantly, evaluation based on patients’ real experiences remains crucial to identify implementation barriers in practice. This study aimed to explore patients’ perceptions of the effectiveness of the JKN program at RS Hikmah Citra MedikaSengkang. This study employed a qualitative approach with a phenomenological design. Data were collected through in-depth interviews with 15 BPJS Kesehatan patients who were hospitalized in October 2025 at RS Hikmah Citra Medika. Participants were selected using purposive sampling, and data analysis was conducted using the Paul Colaizzi method. The analysis generated five main themes: (1) improved healthcare accessibility despite waiting time constraints; (2) significant financial protection, although out-of-pocket expenses were still reported for non-medical needs or certain medications; (3) responsive and patient-centered medical service quality; (4) administrative procedures perceived as clear yet complex, particularly in referral pathways; and (5) perceptions of equitable care in medical treatment but differences in supporting facilities. Overall, the JKN program at RS Hikmah Citra Medika was perceived positively in terms of access and financial protection. However, program effectiveness remains limited by administrative barriers, waiting times, and perceived disparities in facility equity. These findings indicate the need for systemic improvements, particularly in simplifying bureaucratic processes and aligning service standards to ensure the realization of social justice principles for all participants.
Co-Authors Alfiyani, Lina B, Khaeriah Fadilah Fitrah, Nur Khaeriah B Mikhrunnisai, Andi Mustafa, Idarwati Nirmawati Darwis Nurfadillah Nurfadillah Putra Astaman Qinayah, Mirnatul Ramlan, Pratiwi Ruslang, Ruslang Sari, Nur Amalia Syah, Muh. Ramlan Syamsiah, Syamsiah Tetti Surianti Yakob, Asmirati Yanuar Azis, Anugerah