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All Journal Jurnal Review Pendidikan dan Pengajaran (JRPP) Research of Service Administration Health and Sains Healthys
Mardiyanto, Mochamad Sukrisno
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Economics, Econometrics & Finance Education Health Professions Languange, Linguistic, Communication & Media Public Health Social Sciences Other

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Analysis of Factors Influencing the Number of Inpatient Visits at Catharina 1914 General Hospital Range Sari, Ratu Novita; Rohendi, A.; Mardiyanto, Mochamad Sukrisno
Research of Service Administration Health and Sains Healthys Vol 6, No 1 (2025): Research of Service Administration Health and Sains Healthys (Juni)
Publisher : Lembaga Penelitian dan Pendidikan (LPP) Mandala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58258/rehat.v6i1.9073

Abstract

Hospitals are one type of individual health care facility that is a very important health resource for carrying out health efforts. The development and growth of the increasing number of hospitals have given the public many choices. One of the services that can be chosen by the public is inpatient care. The behavior of customers/consumers in making decisions to choose health care facilities in hospitals is influenced by several factors/components. The higher the decision- making made by consumers in a hospital, the more it will affect many things, such as increasing hospital profits, thus ensuring the sustainability of the hospital and improving the quality of the hospital. The purpose of this study was to determine the factors that influence the number of inpatient visits at General Hospital Catharina 1914 Kisaran. This type of research is quantitative research. Data were obtained from 180 respondents who were inpatients. Data processing with the Classical Assumption Test using the assistance of the Statistical Package For The Social Science (SPSS). From the results of the study, it was partially known that the factors influencing the number of inpatient visits were the service of the officers as well as the location and accessibility. Meanwhile, it is known simultaneously that the service of officers, facilities, costs, location and accessibility have a simultaneous effect on the number of visits by inpatients at General Hospital Catharina 1914 Kisaran. 
PENGARUH KEPERCAYAAN TERHADAP LOYALITAS PASIEN MELALUI CUSTOMER EXPERIENCE DI PUSKESMAS MUARA MADRAS JAMBI Molantikha, Dwi Andikarati; Andriani, Rian; Mardiyanto, Mochamad Sukrisno
Jurnal Review Pendidikan dan Pengajaran Vol. 7 No. 4 (2024): Special Issue Vol. 7 No. 4 Tahun 2024
Publisher : LPPM Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jrpp.v7i4.38670

Abstract

Penelitian ini bertujuan untuk mengetahui peran Customer experience dalam membangun kepercayaan dan loyalitas pasien. Penelitian ini merupakan penelitian kuantitatif dengan pendekatan inferensial. Populasi pada penelitian ini adalah seluruh pasien yang datang ke Puskesmas Muara Madras pada tanggal 10-19 Oktober 2024. Teknik sampling yang digunakan pada penelitian ini adalah rumus lameshow dengan total 96 sampel. Instrumen statistik yang digunakan adalah analisis regresi dengan menggunakan uji validitas, reliabilitas dan normalitas. Berdasarkan hasil penelitian menunjukkan bahwa Customer experience menjadi mediator antara kepercayaan terhadap loyalitas pasien di Puskesmas Muara Madras Jambi.
Co-Authors A. Rohendi, A. Molantikha, Dwi Andikarati Rian Andriani, Rian sari, ratu novita