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All Journal Jurnal Administrasi Negara Jurnal Midwifery
Najmi Kamariah
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Economics, Econometrics & Finance Health Professions Social Sciences Other

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ANALISIS KUALITAS PELAYANAN KESEHATAN DI INSTALASI RADIOLOGI RSUD SYEKH YUSUF KABUPATEN GOWA Hasmawati Hasmawati; Najmi Kamariah; Alam Tauhid Syukur
Jurnal Administrasi Negara Vol 24 No 3 (2018): Jurnal Administrasi Negara
Publisher : Politeknik STIA LAN Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33509/jan.v24i3.415

Abstract

Abstract This research aims to find out the quality of health services in radiology department of Syekh Yusuf regional hospital in Gowa regency. The thinking model applied this study is the quality of health services which consist of five dimensions, namely reliability, responsiveness, assurance, empathy and physical evidence. The research method used is descriptive quantitative research. The techniques of data collection include questionnaires, interviews, observations, and document review of informants involving 92 patients, a frontline officer, three radiographers and one radiologist. The result shows that the quality of health services in the department of radiology of Syekh Yusuf regional hospital Gowa measured from the five dimensions as follows; The average score for reliability is 4.6; the average achievements for responsiveness and assurance are 4.52 and 4.53 respectively; the average score for empathy is 4.43; and the average score for the achievement of tangibility (physical evidence) is 4.65. Thus, the overall standard of health services in the department of radiology is considered qualified. Therefore, it is expected that the hospital and all the radiology staffs of Syekh Yusuf regional hospital in Gowa enhance the service quality. Keywords: Service Quality, Health services, Radiology
KEPUASAN PASIEN RAWAT JALAN DI POLI KANDUNGAN RUMAH SAKIT KHUSUS DAERAH IBU DAN ANAK PERTIWI MAKASSAR Asmirati Yakob; Najmi Kamariah; Muttaqin
Jurnal Midwifery Vol 4 No 1 (2022): FEBRUARY
Publisher : Prodi Kebidanan Universitas Islam Negeri Alauddin Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24252/jmw.v4i1.28962

Abstract

Intoduction Satisfaction upon hospital services is among the main factors of service quality from a hospital. The Failure and success status of hospital services are determined by patient satisfaction in which paient is the consumer of hospital. The Rumah Sakit Khusus Daerah (RSKD) Ibu and Anak Pertiwi has become one of the most visited hospitals in Makassar City and It provides various services for them who needed health care. This study aimed to investigate and reveal the satisfaction of outpatients in RSKDIbu dan Anak Pertiwi Makassar. Methods Observation, questionnaire, interview and document review were the main methods to show the level of satisfaction of outpatients in the hospital. The research questionnaire which given to 97 respondents contained several study aspects of the outpatient satisfaction, namely Reliability, Assurance, Tangibles, Empathy, and Responsiveness. These five aspects were covered in the questionnaire with several indicators whichdirectly reflects the aspects. The results showed that the satisfaction in the reliability, Assurance, Tangibles, Empathy, and Responsiveness aspects were in the satisfactory level. Thesatisfaction result from questionnaire werein line with the results of direct observations and interviews conducted in parallel. Indicators of satisfaction of outpatients in Obstetrics Polyclinic RSKD Ibu and Anak Pertiwi showed a very good level of satisfaction and therefore it needsto be maintainedand improved to keep the performance of the hospital services in a very good level.
Co-Authors Alam Tauhid Syukur Asmirati Yakob Hasmawati Hasmawati Muttaqin