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All Journal Media Farmasi : Jurnal Ilmu Farmasi (Journal Of Pharmaceutical Science) Journal of Islamic Pharmacy Journal Syifa Sciences and Clinical Research (JSSCR)
Aritonang, MGS
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Biochemistry, Genetics & Molecular Biology Chemistry Immunology & microbiology Materials Science & Nanotechnology Medicine & Pharmacology Public Health

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Analisis Kinerja Apotek yang Bekerjasama dengan Jaminan Kesehatan Nasional (JKN) dari Perspektif Keuangan dan Pelanggan di Kota Makassar Maulana, Ilham; Anggriani, Yusi; Aritonang, MGS
Journal of Islamic Pharmacy Vol 5, No 1 (2020): J. Islamic Pharm.
Publisher : Universitas Islam Negeri Maulana Malik Ibrahim Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18860/jip.v5i1.8974

Abstract

This study aims to measure the performance of pharmacy inan in the (National Health Insurance) JKN era based ona financial perspective with parameters the net profit margin and pharmacy income. And the perspective customer is within the parameters of the quality pharmacy service in this matter tangibles  , reliability, responsiveness, assurance, and empathy in a pharmacy in Makassar city on customer satisfaction pharmacy and the number of customer visits to the pharmacy. This study employed analytic quantitave and qualitative methods. The research sample consisted of 5 apothecary 99 pharmacy customers. The study results on the financial perspektive show that the net profit margin pharmachie’s 2014 average value was 6,31% and that by 2018 it was 6,93% and the pharmacies were virtually in good condition. In the pharmacies income there are 2 pharmachies that have suffered a decline in the pharmacy’s turnover and 3 pharmachies have experienced an increase in the 2018 over 2014. As for the number of pharmcy customers, there is 1 pharmacy that has a decline and 4 pharmacy that have seen an increase in the number of customer visits to the pharmcy in 2018 over 2014.And the customer perspective, the test F show that the F Count of 5,111 and F Tables 2,31, so that it can be reached the conclusion that the quality of service made up of both reliabilty, tangible, responsiveness, assurance and emphaty affect the  satisfaction of the pharmacies customers in the city of Makassar.   Keywords: financial perspective, customer  satisfaction, pharmacy service’s quality, National Health Insurance
Pengaruh Faktor Komunikasi, SDM, Disposisi Dan Struktur Birokrasi Dalam CDAKB Serta Dampaknya Terhadap Kinerja Usaha PAK Astuti, Dewi; Aritonang, MGS; Fuad Afdhal, Ahmad
Journal Syifa Sciences and Clinical Research (JSSCR) Vol 6, No 2 (2024): Volume 6 Edisi 2 2024
Publisher : State University of Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37311/jsscr.v6i2.27574

Abstract

Medical devices are instruments, apparatus, machines and implants that do not contain drugs that are used to prevent, diagnose, cure and relieve disease, treat sick people, restore human health and form the structure and improve body function. In the Minister of Health Regulation Number 4 of 2014 article 2 paragraph (1) it is stated that "Every medical equipment distributor and medical equipment distribution branch in carrying out distribution activities is obliged to implement Good Medical Device Distribution Methods". The aim of this research is to determine the influence of communication, resource, disposition and structural factors on how to distribute medical devices well and their impact on the business performance of medical equipment distributors. The research method used is descriptive research with a quantitative approach. Data was obtained through interviews and filling out questionnaires with 92 respondents from medical equipment distribution businesses. The results of the research show that the factors of communication, resources, disposition and bureaucratic structure have a positive influence on the implementation of Good Medical Device Distribution Methods, the implementation of Good Medical Device Distribution Methods has a positive influence on the business performance of Medical Equipment Distributors and the communication, resources, disposition and The bureaucratic structure has a positive influence on the business performance of Medical Equipment Distributors. Based on the research results, it can be concluded that the variables of communication, resources, disposition and bureaucratic structure have a positive effect on the implementation of CDAKB and PAK. The variables of CDAKB implementation, communication, resources, disposition and bureaucratic structure also have a positive influence on PAK's business performance.
PENGARUH PELAYANAN KESEHATAN TERHADAP KEPUASAN PASIEN PERBANDINGAN ANTARA SISTEM TMH DENGAN SISTEM MANDIRI INHEALTH Nathalia, Dede Dwi; Hasan, Delina; Aritonang, MGS
Media Farmasi: Jurnal Ilmu Farmasi Vol. 14 No. 1: Maret 2017
Publisher : Universitas Ahmad Dahlan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.12928/mf.v14i1.9828

Abstract

Penelitian ini bertujuan untuk membandingkan seberapa besar pengaruh pelayanan kesehatan terhadap kepuasan pasien antara sistem TMH dengan sistem Mandiri Inhealth. Dari data tahun 2009 sampai dengan 2015 terjadi peningkatan biaya kesehatan PT.TMH dan premi serta pelayanan kesehatan berupa manfaat asuransi (benefit) dan jenis pelayanan kesehatan yang diperoleh pasien PT. TMH tidak bisa tercover seluruhnya. Metode yang digunakan adalah metode deskriptif kuantitatif dengan survei analitik. Pengukuran pelayanan kesehatan (variabel X1 dan X2) menggunakan konsep servqual (dimensi reliability, reponsiveness, assurance, empathy dan tangibles) serta pengukuran kepuasan pasien (variabel Y) dengan dimensi perceive performance dan expectation. Populasi dalam penelitian ini adalah kelompok pasien karyawan aktif dan pensiunan karyawan PT.TMH yang didata pada bulan Juli 2015 sampai dengan November 2015 dengan total jumlah 14.048. Metode pengambilan sampel dengan metode proportionate random sampling maka jumlah sampel yang diambil adalah 100 responden. Subyek penelitian ini adalah karyawan PT.TMH dan pensiunan PT. TMH yang tinggalnya di sekitar Jabodetabek. Dari hasil pengujian hipotesis diperoleh hasil uji t independen dengan nilai p = 0,000 < 0,05 untuk skor pelayanan kesehatan dan skor kepuasan pasien. Berdasarkan hasil pengujian hipotesis dapat disimpulkan bahwa pelayanan kesehatan dengan sistem PT. TMH dan pelayanan kesehatan dengan sistem Mandiri Inhealth mempunyai pengaruh positif terhadap kepuasan pasien, tetapi ada perbedaan yang signifikan pada kedua sistem tersebut dimana pelayanan kesehatan sistem PT.TMH lebih baik dan lebih memuaskan daripada sistem Mandiri Inhealth.
Co-Authors Dewi Astuti Fuad Afdhal, Ahmad Hasan, Delina Ilham Maulana Nathalia, Dede Dwi Yusi Anggriani