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All Journal Inspiratif Pendidikan Inklusi Journal of Disability Studies JURNAL MANAJEMEN Jurnal PIPSI: Jurnal Pendidikan Ilmu Pengetahuan Sosial Indonesia JATI (Jurnal Mahasiswa Teknik Informatika) Community Empowerment Procedia of Social Sciences and Humanities Jurnal Riset Rumpun Ilmu Ekonomi (JURRIE) Al Adawat : Jurnal Pendidikan Madrasah Ibtidaiyah Jurnal Terapan Pendidikan Dasar dan Menengah
Fitriyah, Anis
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Religion Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Library & Information Science Public Health Social Sciences Other

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Pengaruh Kualitas Pelayanan Posyandu Terhadap Kepuasan Ibu Balita di Posyandu Melati Mekar Desa Margajaya Kecamatan Ngamprah Fitriyah, Anis; Fauziya, Fizi
Jurnal Riset Rumpun Ilmu Ekonomi Vol. 5 No. 1 (2026): April: Jurnal Riset Rumpun Ilmu Ekonomi
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jurrie.v5i1.6469

Abstract

This study aims to determine the influence of service quality on the satisfaction of mothers with toddlers at Posyandu Melati Mekar RW 05, Margajaya Village, Ngamprah District, West Bandung Regency. The method used is a quantitative approach with data collected through questionnaires distributed to 70 respondents using a saturated sampling technique. The results showed that the service quality at Posyandu Melati Mekar was in the "very high" category with a score of 3,007 out of a maximum of 3,500, while the level of satisfaction among mothers was in the "high" category with a score of 2,900. The t test showed a t value of 9.592, which is greater than the t table value of 1.995, with a significance level of 0.001, indicating a significant influence of service quality on mother satisfaction. A correlation coefficient of 0.758 indicates a strong and positive relationship, while the determination coefficient of 57.5% shows that service quality greatly contributes to customer satisfaction. Thus, improving service quality can directly increase user satisfaction with posyandu services
Co-Authors Agustin, Reva Akmaliyah, Siti Nisaaul Damayanti, Cici Rahma Fathurrohman Fathurrohman Fauziya, Fizi Hayyun Lathifaty Yasri Hermawati, Asti Hidayat, Medhy Aginta Kaslani Kholifi, Ahmad In’am Krisandya, Fanneda Mulyawan, Mulyawan Octaviani, Pratiwi Herlina Pratama, Fernandiksa Rasta Putra Raden Mohamad Herdian Bhakti Ramdani, Salma Win Yuniar Rosulliya, Suci Rukayyaeh, Siti Septiani, Isti Shefa Dwijayanti Ramadani Suwarta, Nyoman Tohidi, Edi Tsaqif, Itqon Ulah, Mirna Safridatul Vian Hanes Andreastya Yudho Bawono