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All Journal TECHSI - Jurnal Teknik Informatika International Conference on Health Science, Green Economics, Educational Review and Technology (IHERT)
Zikra Hayati
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Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Health Professions Other

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THE EFFECT OF SERVICE QUALITY AND PRICE ON CUSTOMER SATISFACTION OF INDIHOME SERVICE USERS IN BIREUEN DISTRICT M Hafid; Zikra Hayati; Raudhatul Jannah; Mawaddah; Agustin Nurhayati
International Conference on Health Science, Green Economics, Educational Review and Technology Vol. 6 No. 1 (2024): 7th IHERT (2024): IHERT (2024) FIRST ISSUE: International Conference on Health
Publisher : Universitas Efarina

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ihert.v6i1.398

Abstract

The development of information technology allows the use of more sophisticated media such as the internet to make it easier to access information. PT Telekomunikasi Indonesia, Tbk (Telkom) is a telecommunications company that has a product called Indihome for surfing the internet. This study aims to determine the effect of service quality and price on customer satisfaction of Indihome internet service users in Bireuen Regency. The method used in this research is a quantitative approach. The results showed that service quality has a partial effect on customer satisfaction of Indihome internet service users in Bireuen Regency. This is indicated by the tcount> ttable value at the 5% level (2.051> 1.65993) and a significant value of 0.043 <0.05. The results showed that price has a partial effect on customer satisfaction of Indihome internet service users in Bireuen Regency. This is indicated by the value of tcount> ttable at the 5% level (5.203> 1.65993) and a significant value of 0.000 <0.05. The results showed that the value of service quality and price had a simultaneous and significant effect on customer satisfaction of Indihome internet service users in Bireuen Regency. With a value of Fhitung> Ftabel (19.511> 3.09), and a significant value (sig) = 0.000 <0.05.
PERAN VISUALISASI DATA DAN KECERDASAN BUATAN DALAM MENINGKATKAN PENGALAMAN PENGGUNA PADA SISTEM INFORMASI AKADEMIK Muhammad Farid; Junaidi Salat; Zikra Hayati; Mauly Nadia; Dellia Maulidar
TECHSI - Jurnal Teknik Informatika Vol. 16 No. 2 (2025)
Publisher : Teknik Informatika Universitas Malikussaleh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29103/techsi.v16i2.25178

Abstract

Penelitian ini mengembangkan chatbot akademik berbasis kecerdasanbuatan yang terintegrasi dengan visualisasi data interaktif dalam SistemInformasi Akademik (SIA). Sistem dibangun menggunakan Python dengandata JSON sebagai sumber informasi akademik mahasiswa. Hasil evaluasimenunjukkan chatbot mampu menjawab pertanyaan akademik secarakontekstual dengan waktu respons rata-rata 1,8 detik dan akurasi 88%.Integrasi AI dan visualisasi data terbukti efektif meningkatkan kecepatanserta pemahaman pengguna terhadap informasi akademik. Sistem inidiharapkan dapat membantu mahasiswa dan dosen dalam memperolehdata akademik secara cepat, akurat, dan efisien.
Co-Authors Agustin Nurhayati Dellia Maulidar Heliati Fajriah, Heliati Junaidi Salat M Hafid Mauly Nadia Mawaddah Muhammad Farid Ratna Rahmawati Raudhatul Jannah