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All Journal Pedagonal : Jurnal Ilmiah Pendidikan Jurnal Ekonomi dan Pembangunan Jurnal Ilmiah Manajemen Kesatuan Jurnal Perspektif Pembiayaan dan Pembangunan Daerah
Iskandar, Deden
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Economics, Econometrics & Finance Education Social Sciences

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Journal : Jurnal Ilmiah Manajemen Kesatuan

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A Improving Teacher Services by Strengthening OCB, Communication, and Work Environment Iskandar, Deden; Notosudjono, Didik; Hidayat, Rais
Jurnal Ilmiah Manajemen Kesatuan Vol. 13 No. 5 (2025): JIMKES Edisi September 2025
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v13i5.3609

Abstract

This study aims to formulate effective strategies for improving teacher service quality through a multi-factor approach, namely Organizational Citizenship Behavior (OCB), interpersonal communication, organizational climate, and work motivation. Teacher service quality is an important indicator in the continuous improvement of education quality. The research method used is a quantitative approach with an explanatory causal design. Data were collected through questionnaires administered to teachers from various educational levels and analyzed using path analysis techniques. The results of the study indicate that OCB, interpersonal communication, organizational climate, and work motivation significantly and simultaneously influence the improvement of teacher service quality. OCB acts as a mediating factor that strengthens the influence of other variables on service quality. The practical implications of these findings highlight the importance of strengthening organizational culture, interpersonal communication training, and reward and motivation systems to promote teacher professionalism. An integrative strategy based on strengthening organizational behavior and a humanistic approach is recommended as a model for improving teacher service quality in the Indonesian educational context.
Co-Authors Dendy Saeful Zen Hendarto, Robertus Mulyo Hendra Kusuma Henny Suharyati Nirwana, Hanita RAIS HIDAYAT, RAIS Reza, Adhevyo