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All Journal Jurnal Bakti Masyarakat Indonesia International Journal of Application on Economics and Business
Kesuma, Meyriana
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Agriculture, Biological Sciences & Forestry Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Social Sciences Other

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STUDI PERENCANAAN INFRASTRUKTUR DAN UTILITAS DI PULAU PANGGANG, KEPULAUAN SERIBU, DKI JAKARTA Kesuma, Meyriana; Leman, Sunaryo; Tjung, Liong Ju; Nurmawaddah, Nurmawaddah
Jurnal Bakti Masyarakat Indonesia Vol 2, No 1 (2019): Jurnal Bakti Masyarakat Indonesia
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat, Universitas Tarumanagara

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1199.896 KB) | DOI: 10.24912/jbmi.v2i1.4341

Abstract

Pulau Panggang merupakan salah satu Pulau hunian terpadat di wilayah Kabupaten Administrasi Kepulauan Seribu,DKI Jakarta dimana saat ini pulau tersebut terus mengalami penurunan kualitas lingkungan akibat tingginyakepadatan penduduk yang mencapai 354 jiwa per Ha. Pada kegiatan pengabdian yang dilakukan sebelumnya adalahmemberikan usulan alternatif pengembangan kawasan hunian di Pulau Panggang yang mempertimbangkanpertambahan jumlah hunian yang diperlukan selama 20 tahun yang akan datang. Melalui studi sebelumnya, diketahuibahwa penyediaan kawasan hunian perlu diseleraskan dengan penyediaan infrastruktur dan utilitas yang dapatmendukung kegiatan masyarakat sehari-hari. Karena terletak di kepulauan, penyediaan infrastruktur dan utilitas diPulau Panggang menjadi sulit dan dan terbatas. Sehingga pemahaman mengenai pembangunan infrastruktur yangdapat diaplikasikan di pulau menjadi penting, dan pengetahuan tentang utilitas dasar (air bersih, sampah, listrik, dandrainase) menjadi menjadi penting yang dikaitkan dengan kemajuan teknologi di bidang tersebut. Sehingga studiperencanaan infrastruktur dan utilitas di Pulau Panggang memerlukan studi yang mendalam dan komprehensif sertamemerlukan partisipasi dari masyarakat serta berbagai pihak yang terlibat dalam pengembangan Pulau Seribu.
FACTORS INFLUENCING THE PERFORMANCE OF KEY ACCOUNT MANAGERS IN THE INDONESIAN BANKING INDUSTRY Pratama, Zipora; Sesarea, Sekarsyifa; Kesuma, Meyriana; Fadillah, Fajar; Williams, Andre
International Journal of Application on Economics and Business Vol. 2 No. 4 (2024): November 2024
Publisher : Graduate Program of Universitas Tarumanagara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24912/ijaeb.v2i4.638-651

Abstract

The banking business stands as a service-oriented enterprise rooted in the principle of trust, where the banking sector heavily relies on service delivery to manage customer trust, thereby ensuring that clients continue to entrust their funds and financial matters to a bank. Within the realm of banking, Key Account Management (KAM) plays a crucial role in maintaining the trust of clients, particularly those classified as Key Accounts (KA). Given the broad spectrum of banking services such as funds deposit and disbursement and considering that bank clients may range from individuals (B2C) to corporations (B2B), banking services must be always delivered at an optimal level. KAM serves as a frontline entity in managing relationships with clients, especially KAs, who are vital for the success of the banking business. This study aims to identify the factors influencing the performance of KAM in the banking sector, for which an in-depth interview was conducted with three Key Account Managers (KA Managers) in the banking industry in Indonesia. The findings reveal both intrinsic and extrinsic factors impacting the performance of KA Managers, with Trust and Solution, as well as Personal attributes, being identified as the primary factors.
Co-Authors Fadillah, Fajar Leman, Sunaryo Nurmawaddah, Nurmawaddah Pratama, Zipora Sesarea, Sekarsyifa Tjung, Liong Ju Williams, Andre