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All Journal Berajah Journal International Journal of Application on Economics and Business
Fadillah, Fajar
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Library & Information Science Social Sciences

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FACTORS INFLUENCING THE PERFORMANCE OF KEY ACCOUNT MANAGERS IN THE INDONESIAN BANKING INDUSTRY Pratama, Zipora; Sesarea, Sekarsyifa; Kesuma, Meyriana; Fadillah, Fajar; Williams, Andre
International Journal of Application on Economics and Business Vol. 2 No. 4 (2024): November 2024
Publisher : Graduate Program of Universitas Tarumanagara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24912/ijaeb.v2i4.638-651

Abstract

The banking business stands as a service-oriented enterprise rooted in the principle of trust, where the banking sector heavily relies on service delivery to manage customer trust, thereby ensuring that clients continue to entrust their funds and financial matters to a bank. Within the realm of banking, Key Account Management (KAM) plays a crucial role in maintaining the trust of clients, particularly those classified as Key Accounts (KA). Given the broad spectrum of banking services such as funds deposit and disbursement and considering that bank clients may range from individuals (B2C) to corporations (B2B), banking services must be always delivered at an optimal level. KAM serves as a frontline entity in managing relationships with clients, especially KAs, who are vital for the success of the banking business. This study aims to identify the factors influencing the performance of KAM in the banking sector, for which an in-depth interview was conducted with three Key Account Managers (KA Managers) in the banking industry in Indonesia. The findings reveal both intrinsic and extrinsic factors impacting the performance of KA Managers, with Trust and Solution, as well as Personal attributes, being identified as the primary factors.
PERANAN DAN KONTRIBUSI MAJELIS DIKDASMEN PCM MEDAN DELI DALAM PENINGKATAN KUALITAS PENDIDIKAN MUHAMMADIYAH Fadillah, Fajar; Qorib, Muhammad; Zailani, Zailani
Berajah Journal Vol. 4 No. 12 (2025): Berajah Journal
Publisher : CV. Lafadz Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47353/bj.v4i12.538

Abstract

(Dikdasmen) PCM Medan Deli in enhancing the quality of Muhammadiyah education. It focuses on assessing the extent to which the Majelis Dikdasmen PCM Medan Deli has fulfilled its tasks and functions, which are vital for supporting Muhammadiyah’s educational goals. The research employs a qualitative approach, particularly using ethnographic methods to understand the practices and contributions of the Majelis. Data was collected through observation, interviews with the chairman of Majelis Dikdasmen PCM Medan Deli, and analysis of documents related to educational practices. The results show that the Majelis has made significant contributions in various areas: providing educational facilities, improving teacher quality, and implementing regular evaluations of educational processes. These actions have fostered a synergy between schools and the Majelis, which has contributed to the growth of Muhammadiyah schools in Medan Deli. This research emphasizes the importance of collaboration between the Majelis and schools in fulfilling Muhammadiyah's vision to create a society based on Islamic values and principles.
Co-Authors Kesuma, Meyriana Muhammad Qorib Pratama, Zipora Sesarea, Sekarsyifa Williams, Andre Zailani Zailani