Article Per Year (5 Year)
p-Index From 2020 - 2025
0.983
P-Index
This Author published in this journals
All Journal Applied Technology and Computing Science Journal Journal of Economics, Business, and Government Challenges Jurnal Ilmiah Teknologi Informasi dan Robotika Journal of Informatics and Computer Science (JINACS) Jurnal Penelitian Rumpun Ilmu Teknik
Ronggo Alit
Unknown Affiliation
Automotive Engineering Computer Science & IT Control & Systems Engineering Economics, Econometrics & Finance Engineering Social Sciences

Published : 6 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search
Journal : Applied Technology and Computing Science Journal

 1 
How to Find Gap Analysis in Undergraduate User Satisfaction Through a Tracer Study Nerisafitra, Paramitha; Martini Dwi Endah Susanti; Ronggo Alit; Aditya Prapanca
TEKNOLOGI DITERAPKAN DAN JURNAL SAINS KOMPUTER Vol 6 No 2 (2023): December
Publisher : Universitas Nahdlatul Ulama Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33086/atcsj.v6i2.5374

Abstract

Undergraduate alumni play a crucial role in shaping the educational process at higher education institutions. Therefore, it is essential to continuously assess the satisfaction of graduate users to gauge their level of contentment. This research aims to measure graduate user satisfaction through gap analysis by comparing user expectations with the actual performance of graduates based on the five dimensions of the SERVQUAL model. The study combines the Customer Satisfaction Index (CSI), which calculates satisfaction gaps, with Importance-Performance Analysis (IPA), used to map the five dimensions of service quality and prioritize improvements. The results indicate that the graduate user satisfaction index is 78%, placing it in the "satisfied" category. Satisfaction is particularly high in the dimensions of reliability and empathy. However, several variables show a gap between high user expectations and underperformance, particularly in the areas of assurance and responsiveness.
Co-Authors Achmad Zidan Ramdani Aditya Prapanca Aminatus Sholikah Putri Aryanti Nur Anisah Asmaul Khusna Bonda Sisephaputra Fatimah Nur Alifiah Ghea Sekar Palupi Martini Dwi Endah Susanti Mochammad Zulfikar Nerisafitra, Paramitha Perdiyana, Bunga Oktavia Permatasari, Reisa Putra, Chrystia Aji Rhexy Pasha Dwi Olivia Triansyah Putra, Muhammad Alfin