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All Journal Journal of Applied Sciences in Travel and Hospitality International Journal of Green Tourism Research and Applications Pusaka : Journal of Tourism, Hospitality, Travel and Business Event Jurnal Sains Terapan Pariwisata
Bagiastuti, Ni Ketut
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Humanities Decision Sciences, Operations Research & Management Education Environmental Science Languange, Linguistic, Communication & Media Library & Information Science Public Health Social Sciences Veterinary Other

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Performance Analysis Of Guest Service Agent In The Front Office Department At The Westin Resort & Spa Ubud, Bali Puspitasari, Kd. Ayu Sukma; Aryana, I Nyoman Rajin; Bagiastuti, Ni Ketut
Jurnal Sains Terapan Pariwisata Vol. 7 No. 3 (2022): Jurnal Sains Terapan Pariwisata
Publisher : Politeknik Sahid

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56743/jstp.v7i3.339

Abstract

Purpose: The purposes of this research were to found out the performance of Guest Service Agent (GSA) in Front Office Department at The Westin Resort & Spa Ubud, Bali, and to find out the most significant indicators that affect the performance of Guest Service Agent in Front Office Department at The Westin Resort & Spa Ubud, Bali.Methods: The data collection methods used were literature studies, observations, observation sheets, and interviews. The data analysis techniques used were qualitative descriptive data analysis techniques.Results and discussion: The results of the research on the Observation Sheet Hourly Performance Process Form and interviews showed that the overall performance of the Guest Service Agent (GSA) at The Westin Resort & Spa Ubud, Bali, was considered reasonable by the superiors of Guest Service Agent (GSA), and has met the expected standards but requires continuous supervision and direction. Indicators rated Strong Performance (SP), including Problem Solving and Decision Making, Adaptability/Stress Tolerance, Time Management, Communication, and Customer Relations.Implication: The indicators assessed Key Contributor (K), which includes indicators Contributing to teams and Professional Demeanor. One of the seven indicators considered the most influential to the performance of Guest Service Agents was the Contributing to Teams indicator.
Enhancing Delegate Satisfaction through Green Practices at Bali Nusa Dua Convention Center Muda, Yoga Angga; Armoni, Ni Luh Eka; Bagiastuti, Ni Ketut; Septevany, Elvira
International Journal of Green Tourism Research and Applications Vol. 7 No. 1 (2025): June 2025
Publisher : Politeknik Negeri Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31940/ijogtra.v7i1.60-73

Abstract

The purpose of this study was to determine the effect of green practices on delegate satisfaction at the Bali Nusa Dua Convention Center (BNDCC). The data collection method used was distributing questionnaires to delegates who had held meetings at the Bali Nusa Dua Convention Center from January 2024 to May 2024 and the observation. In this study, the author used the Slovin Formula, 98 samples from 6200 populations. The results show that green practice significantly affects delegate satisfaction at the Bali Nusa Dua Convention Center. The results of the determination coefficient (R-squared) test are 0.567 (56.7%). The implementation of green practices results in an impact on guest satisfaction. The correlation between green practice implementation and delegate satisfaction is approximately 56.7%. This indicates that BNDCC's green practices positively influence delegation of satisfaction, interest in revisiting, and willingness to recommend. The most influential indicator on guest satisfaction is BNDCC, which has been green certified and has also implemented energy saving by installing LED lights for lighting. Delegates' satisfaction can also be seen in wanting to hold events at BNDCC with sustainability themes. The questionnaire results given to the delegates who held this event also recommended carrying out activities here, especially with the theme of sustainability.
The Transformation of Bali's Digital Nomad Ecosystem in the Wake of the Russian-Ukrainian War Astuti, Ni Nyoman Sri; Virginiya, Putu Tika; Sanjiwani, I Gusti Agung Mirah; Bagiastuti, Ni Ketut
Pusaka : Journal of Tourism, Hospitality, Travel and Business Event Vol. 7 No. 2 (2025): August-December
Publisher : Politeknik Pariwisata Makassar, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33649/pusaka.v6i2.503

Abstract

This research analyzes the transformation of the digital nomad ecosystem in Bali as a result of the Russia-Ukraine conflict that began in February 2022. Using a qualitative approach with an exploratory case study design, this research reveals how the conflict has triggered a wave of Russian migration to Bali, which increased from around 1,800 people in the pre-pandemic period to more than 58,000 people in 2022. This phenomenon has created “Russian enclaves” especially in the Canggu and Uluwatu areas, triggering significant transformations in demographic, economic, regulatory and socio-cultural aspects. The results show a restructuring of the local economy, characterized by a 35-40% increase in property prices during 2022-2023, a proliferation of Russian-oriented businesses, and a shift in the local tourism value chain. Regulatory challenges are a crucial issue, especially regarding visa compliance and digital nomad work activities that fall in the regulatory “gray zone”. Socio-cultural dynamics show a complex spectrum of interactions, from social segregation to forms of cultural adaptation and acculturation. Local Balinese communities demonstrate significant adaptive capacity through the involvement of adat institutions in property regulation and cultural preservation initiatives. This research contributes to the theoretical discourse on “crisis-driven lifestyle migration” and “creative resilience” of local communities in response to global transformation. The implications of the research highlight the importance of integrated policies to manage the digital nomad phenomenon, ensure equitable distribution of economic benefits, and preserve local cultural values amidst the dynamics of global mobility.
The future of green tourism in Bali: Challenges and opportunities Astuti, Ni Nyoman Sri; Virginiya, Putu Tika; Bagiastuti, Ni Ketut; Septevany, Elvira
Journal of Applied Sciences in Travel and Hospitality Vol. 7 No. 2 (2024): JASTH: Journal of Applied Sciences in Travel and Hospitality
Publisher : Unit Publikasi Ilmiah, P3M, Politeknik Negeri Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31940/jasth.v7i2.178-195

Abstract

This research examines the future of green tourism in Bali, analyzing the challenges and opportunities facing the island in its sustainable tourism development efforts. The research adopts a multi-method qualitative approach, including a systematic literature review using the PRISMA method, in-depth semi-structured interviews, and participatory observation. Data were collected from key stakeholders in Bali's tourism industry, including experienced tourism operators, government officials, environmental experts, and community leaders representatives. Respondents were selected using purposive sampling, with the criteria of having a minimum of five years of experience in Bali's tourism industry or related fields. Their role was to provide insights into the current state of green tourism in Bali, challenges faced, and potential development opportunities. Key findings revealed significant challenges such as environmental damage from mass tourism, inadequate waste management, threats to biodiversity, cultural exploitation, and economic inequality. Nonetheless, Bali also shows great potential for green tourism development, including supportive government policies, community engagement opportunities, technological advances, and the growing global demand for sustainable tourism experiences. This research proposes a comprehensive strategy to boost green tourism in Bali, emphasizing stakeholder collaboration, sustainable tourism standards, eco-friendly infrastructure improvements, and awareness-raising campaigns.
Co-Authors Armoni, Ni Luh Eka I Nyoman Rajin Aryana, I Nyoman Rajin Muda, Yoga Angga Ni Nyoman Sri Astuti Puspitasari, Kd. Ayu Sukma Sanjiwani, I Gusti Agung Mirah Septevany, Elvira Virginiya, Putu Tika