Garuda - Garba Rujukan Digital

Pelatihan Bahasa Rusia Untuk Pelaku Pariwisata di Pantai Melasti, Desa Ungasan Amalia, Layla Fickri; Sanjiwani, I Gusti Agung Mirah; Anggraheni, Raden Roro Rieta; Kanah, Kanah
Jurnal Pengabdian Masyarakat dan Riset Pendidikan Vol. 1 No. 4 (2023): Jurnal Pengabdian Masyarakat dan Riset Pendidikan Volume 1 Nomor 4 April-Juni 2
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jerkin.v1i4.70

The purpose of this service activity is to increase the knowledge and skills of tourism actors on Melasti Beach in Ungasan village, especially regarding the lack of knowledge of foreign language tour operators, including Russian. This community service activity provides tourism training in Russian which is carried out with a combination of foreign language training (Russia) and beach cleaning up. The method of implementing service activities in the form of Russian language training is carried out in several stages so that all the material is managed and utilized properly. The purpose of this activity is because many foreign tourists, especially Russians visiting Bali, require foreign language skills from tour operators, especially Russian. In recent years, the number of Russian tourists visiting Bali has increased, Russian tourists often do not understand English, so as a tourism treatment it is necessary to understand and learn Russian. From the results of the community service activities, it can be seen that the skills and mastery of the Russian language by Melasti Beach tour operators is increasing. The quiz results show that the service program meets the needs of partners and also benefits tourism industry players at Melasti Beach in Ungasan Village.

Developing Ekasari as a Sustainable Tourism Village Ernawati, Ni Made; Sanjiwani, I Gusti Agung Mirah; Arjana, I Wayan Basi; Mudana, I Gede
Bali Membangun Bali: Jurnal Bappeda Litbang Vol 5 No 1 (2024): April 2024
Publisher : Badan Riset dan Inovasi Daerah Provinsi Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51172/jbmb.v5i1.334

Purpose: Ekasari Tourism Village in Melaya District, Jembrana Regency, has potential to conduct sustainable tourism. This research is to increase public understanding about sustainable tourism, to improve the ability of village managers in implementing a financial recording system, and to increase the application of digital marketing to managers of the Ekasari Tourism Village. Research methods: This qualitative research is an applied research, with data collection techniques in the form of participant-observation, interviews, and document study. The data found was then analyzed using interactive techniques consisting of data reduction, presentation, and conclusion. Results and discussion: The service activities and this research went well, marked by an increase in participants' understanding of the importance of sustainable tourism in the village as well as an increase in digital marketing skills and the use of financial recording systems. Implication: This research directly has a positive impact on participants, especially village managers and Pokdarwis in operational activities and efforts to develop the village towards a sustainable tourism village.

The Transformation of Bali's Digital Nomad Ecosystem in the Wake of the Russian-Ukrainian War Astuti, Ni Nyoman Sri; Virginiya, Putu Tika; Sanjiwani, I Gusti Agung Mirah; Bagiastuti, Ni Ketut
Pusaka : Journal of Tourism, Hospitality, Travel and Business Event Vol. 7 No. 2 (2025): August-December
Publisher : Politeknik Pariwisata Makassar, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33649/pusaka.v6i2.503

This research analyzes the transformation of the digital nomad ecosystem in Bali as a result of the Russia-Ukraine conflict that began in February 2022. Using a qualitative approach with an exploratory case study design, this research reveals how the conflict has triggered a wave of Russian migration to Bali, which increased from around 1,800 people in the pre-pandemic period to more than 58,000 people in 2022. This phenomenon has created “Russian enclaves” especially in the Canggu and Uluwatu areas, triggering significant transformations in demographic, economic, regulatory and socio-cultural aspects. The results show a restructuring of the local economy, characterized by a 35-40% increase in property prices during 2022-2023, a proliferation of Russian-oriented businesses, and a shift in the local tourism value chain. Regulatory challenges are a crucial issue, especially regarding visa compliance and digital nomad work activities that fall in the regulatory “gray zone”. Socio-cultural dynamics show a complex spectrum of interactions, from social segregation to forms of cultural adaptation and acculturation. Local Balinese communities demonstrate significant adaptive capacity through the involvement of adat institutions in property regulation and cultural preservation initiatives. This research contributes to the theoretical discourse on “crisis-driven lifestyle migration” and “creative resilience” of local communities in response to global transformation. The implications of the research highlight the importance of integrated policies to manage the digital nomad phenomenon, ensure equitable distribution of economic benefits, and preserve local cultural values amidst the dynamics of global mobility.

Penerapan standard operational procedure dalam penyiapan kamar vacant oleh room attendant di villa jempana kintamani Daniswara, I Made Ananda; Sanjiwani, I Gusti Agung Mirah
Jurnal Ilmiah Pariwisata dan Bisnis Vol. 2 No. 1 (2023): Jurnal Ilmiah Pariwisata dan Bisnis
Publisher : Institut Pariwisata dan Bisnis Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22334/paris.v2i1.277

Penerapan Standard Operational Procedure (SOP) yang kurang maksimal dapat menyebabkan terjadinya keluhan tamu. Room attendant sebagai bagian yang bertanggung jawab atas kebersihan kamar tamu memiliki peran penting dalam penerapan SOP, di mana penerapan SOP yang baik akan dapat menciptakan kepuasan tamu yang menginap di villa. Penelitian ini bertujuan untuk mengetahui penerapan SOP dan faktor yang menjadi kendala dalam penyiapan kamar vacant oleh room attendant di Villa Jempana Kintamani. Data dikumpulkan dengan melakukan dokumentasi, observasi, dan wawancara dengan pemilik villa dan room attendant. Hasil penelitian menunjukkan bahwa room attendant sudah bekerja dengan baik, namun ada langkah-langkah SOP yang belum dilakukan seperti room attendant pada saat memulai membersihkan tidak searah jarum jam dengan alasan room attendant memulai membersihkan kamar mulai dari area yang paling kotor terlebih dahulu. Room attendant pada saat selesai membersihkan kamar tidak melakukan double check, dengan alasan meminimalkan waktu agar dapat membersihkan kamar yang lain dengan cepat. Beberapa faktor yang menjadi kendala penerapan SOP oleh room attendant adalah Tingkat hunian kamar yang tinggi, Kurangnya pemahaman terhadap SOP, Kurangnya waktu pengimplementasian SOP, Kurangnya pengawasan, Kurangnya evaluasi SOP secara berkala, Akses untuk melihat SOP yang terbatas. Pemilik Villa Jempana Kintamani sebaiknya memberikan pelatihan tentang SOP tersebut secara berkala baik secara teori maupun praktek dan juga memberikan Training di setiap minggunya. The implementation of Standard Operational Procedure (SOP) that is less than optimal can cause guest complaints. Room attendant as the part responsible for the cleanliness of guest rooms has an important role in the implementation of SOP, where the implementation of a good SOP will be able to create the satisfaction of guests staying in the villa. This research aims to find out the application of SOP and factors that become obstacles in the preparation of vacant rooms by room attendants at Villa Jempana Kintamani. Data is collected by conducting documentation, observations, and interviews with villa owners and room attendants. The results showed that the room attendant was working well, but there are SOP steps that have not been done such as room attendant when starting cleaning not clockwise on the grounds that the room attendant starts cleaning the room starting from the dirtiest area first. Room attendant when finished cleaning the room does not do double check, with the reason of minimizing the time in order to clean the other room quickly. Some of the factors that are obstacles to the application of SOP by room attendants are high room occupancy rates, Lack of understanding of SOP, Lack of SOP implementation time, Lack of supervision, Lack of periodic SOP evaluation, Access to view limited SOP. Villa owner Jempana Kintamani should provide training on the SOP periodically both in theory and practice and also provide training every week.

Penerapan Pelatihan dalam Meningkatkan Kinerja Karyawan Food and Beverage di Mahagiri Panoramic Resort and Restaurant Bintang, Ni Kadek Adelia Setya; Sanjiwani, I Gusti Agung Mirah
Jurnal Ilmiah Pariwisata dan Bisnis Vol. 2 No. 3 (2023): Jurnal Ilmiah Pariwisata dan Bisnis
Publisher : Institut Pariwisata dan Bisnis Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22334/paris.v2i3.364

Banyaknya mahasiswa yang melakukan praktik kerja nyata di Mahagiri Panoramic Resort and Restaurant menyebabkan pelatihan harus di lakukan, agar mahasiswa yang melakukan praktek kerja nyata (training) lebih mengetahui pekerjaan apa yang harus digarap dan dikuasai sebelum dipraktekkan khususnya di bagian (Food and Beverage). Tujuan penelitian ini adalah untuk mengetahui prosedur pelaksanaan pelatihan yang di adakan dan mengetahui penerapan SOP pelayanan setelah dilakukan pelatihan untuk meningkatkan kinerja karyawan Food and Beverage Department. Teknik pengumpulan data yang digunakan di dalam penelitian ini adalah studi dokumentasi, wawancara dan observasi. Penelitian ini menggunakan analisis deskriptif kualitatif dengan melihat kinerja karyawan dan trainee setelah di lakukan pelatihan. Prosedur pelaksanaan pelatihan dalam meningkatkan kinerja karyawan food and beverage deparment di Mahagiri Panoramic Resort and Restaurant, yaitu menerapkan prinsip pelatihan berupa participation, repetition, relevance, transference, dan feedback. Secara umum setelah pelatihan di berikan kepada karyawan dan trainee, masih terdapat SOP yang terlewatkan, yaitu SOP tentang memberi salam, mengulang pesanan, mengecek semua pesanan, dan mengucapkan terima kasih, Karyawan yang telah melaksanakan SOP pelayanan dengan benar tidak diharuskan untuk mengikuti pelatihan kembali. Pada saat pelatihan sebaiknya para peserta benar-benar serius dalam mengikuti pelatihan agar mampu melakukan pekerjaan sesuai dengan SOP yang di terapkan dan tidak banyak langkah-langkah yang terlewatkan. The number of students that in the job training program (trainee) makes training need to be carried out, then they will know their job before practicing it in the restaurant, especially in the Food and Beverage Department. The purpose of this study was to determine the procedures for implementing the training that was held and to find out the implementation of SOP after training to improve the performance of employees of the Food and Beverage Department. Data collection techniques used in this research are documentation, interview and observation. This study uses descriptive qualitative analysis by observing the performance of employees and trainees after training. The procedure for implementing training in improving the performance of food and beverage department employees at Mahagiri Panoramic Resort and Restaurant is to apply the training principles in the form of participation, repetition, relevance, transference, and feedback. In general, after training is given to employees and training, some standard was not implemented accordingly, such as greeting, repeating orders, checking all orders, and saying thank you to the guest. Employees who have implemented the standard correctly are not required to take part in retraining. At the time of training, participants should be really serious about participating in the training, then it will make them able to do work according to the SOP applied in the restaurant and not many steps are missed.

Developing Ekasari as a Sustainable Tourism Village Ernawati, Ni Made; Sanjiwani, I Gusti Agung Mirah; Arjana, I Wayan Basi; Mudana, I Gede
Bali Membangun Bali: Jurnal Bappeda Litbang Vol 5 No 1 (2024): April 2024
Publisher : Badan Riset dan Inovasi Daerah Provinsi Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51172/jbmb.v5i1.334

Purpose: Ekasari Tourism Village in Melaya District, Jembrana Regency, has potential to conduct sustainable tourism. This research is to increase public understanding about sustainable tourism, to improve the ability of village managers in implementing a financial recording system, and to increase the application of digital marketing to managers of the Ekasari Tourism Village. Research methods: This qualitative research is an applied research, with data collection techniques in the form of participant-observation, interviews, and document study. The data found was then analyzed using interactive techniques consisting of data reduction, presentation, and conclusion. Results and discussion: The service activities and this research went well, marked by an increase in participants' understanding of the importance of sustainable tourism in the village as well as an increase in digital marketing skills and the use of financial recording systems. Implication: This research directly has a positive impact on participants, especially village managers and Pokdarwis in operational activities and efforts to develop the village towards a sustainable tourism village.

Penerapan standard operational procedure dalam penyiapan kamar vacant oleh room attendant di villa jempana kintamani Daniswara, I Made Ananda; Sanjiwani, I Gusti Agung Mirah
Jurnal Ilmiah Pariwisata dan Bisnis Vol. 2 No. 1 (2023): Jurnal Ilmiah Pariwisata dan Bisnis
Publisher : Institut Pariwisata dan Bisnis Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22334/paris.v2i1.277

Penerapan Standard Operational Procedure (SOP) yang kurang maksimal dapat menyebabkan terjadinya keluhan tamu. Room attendant sebagai bagian yang bertanggung jawab atas kebersihan kamar tamu memiliki peran penting dalam penerapan SOP, di mana penerapan SOP yang baik akan dapat menciptakan kepuasan tamu yang menginap di villa. Penelitian ini bertujuan untuk mengetahui penerapan SOP dan faktor yang menjadi kendala dalam penyiapan kamar vacant oleh room attendant di Villa Jempana Kintamani. Data dikumpulkan dengan melakukan dokumentasi, observasi, dan wawancara dengan pemilik villa dan room attendant. Hasil penelitian menunjukkan bahwa room attendant sudah bekerja dengan baik, namun ada langkah-langkah SOP yang belum dilakukan seperti room attendant pada saat memulai membersihkan tidak searah jarum jam dengan alasan room attendant memulai membersihkan kamar mulai dari area yang paling kotor terlebih dahulu. Room attendant pada saat selesai membersihkan kamar tidak melakukan double check, dengan alasan meminimalkan waktu agar dapat membersihkan kamar yang lain dengan cepat. Beberapa faktor yang menjadi kendala penerapan SOP oleh room attendant adalah Tingkat hunian kamar yang tinggi, Kurangnya pemahaman terhadap SOP, Kurangnya waktu pengimplementasian SOP, Kurangnya pengawasan, Kurangnya evaluasi SOP secara berkala, Akses untuk melihat SOP yang terbatas. Pemilik Villa Jempana Kintamani sebaiknya memberikan pelatihan tentang SOP tersebut secara berkala baik secara teori maupun praktek dan juga memberikan Training di setiap minggunya. The implementation of Standard Operational Procedure (SOP) that is less than optimal can cause guest complaints. Room attendant as the part responsible for the cleanliness of guest rooms has an important role in the implementation of SOP, where the implementation of a good SOP will be able to create the satisfaction of guests staying in the villa. This research aims to find out the application of SOP and factors that become obstacles in the preparation of vacant rooms by room attendants at Villa Jempana Kintamani. Data is collected by conducting documentation, observations, and interviews with villa owners and room attendants. The results showed that the room attendant was working well, but there are SOP steps that have not been done such as room attendant when starting cleaning not clockwise on the grounds that the room attendant starts cleaning the room starting from the dirtiest area first. Room attendant when finished cleaning the room does not do double check, with the reason of minimizing the time in order to clean the other room quickly. Some of the factors that are obstacles to the application of SOP by room attendants are high room occupancy rates, Lack of understanding of SOP, Lack of SOP implementation time, Lack of supervision, Lack of periodic SOP evaluation, Access to view limited SOP. Villa owner Jempana Kintamani should provide training on the SOP periodically both in theory and practice and also provide training every week.

Penerapan Pelatihan dalam Meningkatkan Kinerja Karyawan Food and Beverage di Mahagiri Panoramic Resort and Restaurant Bintang, Ni Kadek Adelia Setya; Sanjiwani, I Gusti Agung Mirah
Jurnal Ilmiah Pariwisata dan Bisnis Vol. 2 No. 3 (2023): Jurnal Ilmiah Pariwisata dan Bisnis
Publisher : Institut Pariwisata dan Bisnis Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22334/paris.v2i3.364

Banyaknya mahasiswa yang melakukan praktik kerja nyata di Mahagiri Panoramic Resort and Restaurant menyebabkan pelatihan harus di lakukan, agar mahasiswa yang melakukan praktek kerja nyata (training) lebih mengetahui pekerjaan apa yang harus digarap dan dikuasai sebelum dipraktekkan khususnya di bagian (Food and Beverage). Tujuan penelitian ini adalah untuk mengetahui prosedur pelaksanaan pelatihan yang di adakan dan mengetahui penerapan SOP pelayanan setelah dilakukan pelatihan untuk meningkatkan kinerja karyawan Food and Beverage Department. Teknik pengumpulan data yang digunakan di dalam penelitian ini adalah studi dokumentasi, wawancara dan observasi. Penelitian ini menggunakan analisis deskriptif kualitatif dengan melihat kinerja karyawan dan trainee setelah di lakukan pelatihan. Prosedur pelaksanaan pelatihan dalam meningkatkan kinerja karyawan food and beverage deparment di Mahagiri Panoramic Resort and Restaurant, yaitu menerapkan prinsip pelatihan berupa participation, repetition, relevance, transference, dan feedback. Secara umum setelah pelatihan di berikan kepada karyawan dan trainee, masih terdapat SOP yang terlewatkan, yaitu SOP tentang memberi salam, mengulang pesanan, mengecek semua pesanan, dan mengucapkan terima kasih, Karyawan yang telah melaksanakan SOP pelayanan dengan benar tidak diharuskan untuk mengikuti pelatihan kembali. Pada saat pelatihan sebaiknya para peserta benar-benar serius dalam mengikuti pelatihan agar mampu melakukan pekerjaan sesuai dengan SOP yang di terapkan dan tidak banyak langkah-langkah yang terlewatkan. The number of students that in the job training program (trainee) makes training need to be carried out, then they will know their job before practicing it in the restaurant, especially in the Food and Beverage Department. The purpose of this study was to determine the procedures for implementing the training that was held and to find out the implementation of SOP after training to improve the performance of employees of the Food and Beverage Department. Data collection techniques used in this research are documentation, interview and observation. This study uses descriptive qualitative analysis by observing the performance of employees and trainees after training. The procedure for implementing training in improving the performance of food and beverage department employees at Mahagiri Panoramic Resort and Restaurant is to apply the training principles in the form of participation, repetition, relevance, transference, and feedback. In general, after training is given to employees and training, some standard was not implemented accordingly, such as greeting, repeating orders, checking all orders, and saying thank you to the guest. Employees who have implemented the standard correctly are not required to take part in retraining. At the time of training, participants should be really serious about participating in the training, then it will make them able to do work according to the SOP applied in the restaurant and not many steps are missed.

PENINGKATAN SDM MELALUI PELATIHAN BAHASA ASING DI DESA BATUR TENGAH, KINTAMANI, BALI Amalia, Layla Fickri; Yulianth, Ayu Dwi; Sanjiwani, I Gusti Agung Mirah
Community Development Journal : Jurnal Pengabdian Masyarakat Vol. 5 No. 4 (2024): Volume 5 No. 4 Tahun 2024
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/cdj.v5i4.31597

Kintamani merupakan salah satu wilayah di Pulau Bali yang menjadi tujuan wisata. Kitamani sangat terkenal eksistensinya di kancah internasional, sehingga banyak wisatawan asing yang berkunjung. Dalam beberapa tahun terakhir, jumlah wisatawan asing yang berkunjung ke Kintamani meningkat, sehingga diharapkan masyarakat yang ada di Kintamani menguasai bahasa asing. Hal ini bertujuan masyarakat dapat berinteraksi dengan tamu mancanegara. Ketika masyarakat mampu menjalin komunikasi dengan wisatawa asing, maka akan timbul kedekatan dan wisatawan menjadi nyaman untuk berkunjung. Kenyamanan wisatawan merupakan salah satu indikator ramah dari sapta pesona yang harus dipertahankan masyarakat Bali terutama Kintamani. Desa Batur Tengah memiliki objek wisata yang sering dikunjungi wisatawan mancanegara yaitu Danau Batur dan Gunung Batur. Dalam kegiatan Pengabdian ini diberikan pelatihan bahasa asing yaitu bahasa inggris dan bahasa jepang untuk meningkatkan kemampuan bahasa asing SDM di Desa Batur Tengah, Kintamani.

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