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All Journal Pinisi Business Administration Review Journal of Social Sciences and Economics Journal of Public Policy and Regional Government (JPPLG) Business Research and Administration Innovation (BRAIN)
Muh. Nasrullah
Unknown Affiliation
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Law, Crime, Criminology & Criminal Justice Library & Information Science Social Sciences Other

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Review of the Secretary's Tasks in Improving Work Effectiveness at the Departement of Labor, Makassar City Muh. Nasrullah; Sry Adityah Pradana; Muhammad Darwis; Muhammad Jihad Firman; Muh. Rizal S
Pinisi Business Administration Review Volume 1, Number 1, March 2019
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/pbar.v1i1.8837

Abstract

The process of achieving goals in an organization is needed by the leader in this case a departement head, who is fully responsible for the running of an organization. In carrting out large responcsibilities, a departement head is assisted by a secretary. The Secretary is not only in charge of handling the secretariat but is also the mediator between the leader and his subordinates. Without a secretary, activities involving leaders and correspondence will be neglected. The aim of study is to determine the level of application of secretarial duties in improving work effectiveness at Departemeno of Labor, Makassar City. This research is quantitative descriptive. The population in this study were 119 peoples, while the chosen sample was 32 respondents. The data collection techniques used are observation, questionnaire, interview and documentation. The results of the study showed that the Secretary of the Departemen of Labor, Makassar City in carrying out their duties was in the effective category.
Analysis of Community Satisfaction Level with Administration Services at Salampe Village Office Sirajuddin Saleh; Muh. Nur Akmal; Muh. Nasrullah
Journal of Public Policy and Local Government (JPPLG) Volume 1, Issue 1, March 2024
Publisher : ASHA Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70188/ckke2c07

Abstract

Service is an activity carried out by someone in an institution or group to help or facilitate the community in achieving certain goals. And administration is a process of cooperation between two or more people to achieve targets by utilizing certain facilities and infrastructure in an efficient and useful manner. This research is qualitative descriptive research that aims to determine the Level of Community Satisfaction with Administration Services at the Salampe Village Office. Data collection techniques use observation, interview, and documentation methods. Data analysis techniques in this study use data condensation techniques, data presentation, conclusion, and verification. The results showed that the level of Community Satisfaction with Administration Services at the Salampe Village Office, seen as a whole, was already in the satisfactory category. This can be seen from the fulfillment of eight indicators, namely simplicity is considered good, clarity and certainty have shown good, security is good enough, openness has been carried out well, efficient has been carried out well, economics has been implemented well, equitable justice has been implemented well. But in terms of punctuality, it is still less or not optimal. This research can be used as a reference in decision making in terms of improving customer service for community satisfaction at the village level because previous research focused on the district level.
The Influence of Excellent Service on User Satisfaction in the Technical Implementation Unit of the Universitas Negeri Makassar Library Selmiani, Selmiani; Risma Niswaty; Muh. Nasrullah
Journal of Social Science and Economics (JOSSE) Volume 1, Issue 3, December 2024
Publisher : Asha Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70188/d8r0aa47

Abstract

The quality of library services refers to the needs of users. Therefore, good service is a service that can meet the needs and desires of its users. So a good library is a library that is able to provide services to every user quickly, accurately and satisfactorily. The success of a library can be measured using the frequency of borrowing library materials and the level of user satisfaction, therefore the needs and requests of users need to be considered by the library. This research uses quantitative research with a population of 220 users, with a sample of 69 people with an error rate of 10 percent. Data collection was carried out using observation and questionnaires. The data analysis techniques used are descriptive statistics and inferential statistics. The results of this research indicate that the implementation of excellent service in the Universitas Negeri Makassar library is considered sufficient, in terms of aspects of reliability, communication, response and understanding of users. User satisfaction at the Universitas Negeri Makassar library is considered to be poor in terms of ease of obtaining information, speed of obtaining information and information provision services. There is a significant positive effect of implementing excellent service on user satisfaction at the Universitas Negeri Makassar Library Technical Implementation Unit (UPT), namely 55.3 percent.
The Effect of Service Quality on Customer Satisfaction at The Kampoeng Nelayan Restaurant Sapolohe Bulukumba Hasni Agustina Halim; Muh. Nasrullah; Didin Halim; Aris Baharuddin; Andi Muhammad Rivai
Business Research and Administration Innovation Vol. 1 No. 1 (2024): BRAIN - April
Publisher : Fakultas Ilmu Sosial dan Hukum

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32457/brain.v1i1.6

Abstract

This study aims to determine the Effect of Service Quality on Customer Satisfaction at the Kampoeng Nelayan Restaurant Sapolohe Bulukumba. Data collection techniques through, observation, questionnaires, and documentation. The data obtained are processed using quantitative methods of associative descriptive research type. The samples used in this study were 100 customers who had visited Kampoeng Nelayan Restaurant Sapolohe Bulukumba. Data processing uses the SPSS 24 application which consists of validity and reliability tests, descriptive data analysis techniques and inferential analysis. The results showed that the Quality of Service and Customer Satisfaction of Kampoeng Nelayan Restaurant Sapolohe Bulukumba had a significant influence. This is evidenced based on the results of data analysis obtained a linear regression equation of Y = 7.440 + 0.772X with a constant value of 7.440 and a regression coefficient value of 0.772 which is a positive value, meaning that the quality of service has a positive effect on customer satisfaction at the Kampoeng Nelayan Restaurant Sapolohe Bulukumba.
Co-Authors Aris Baharuddin Didin Halim Hasni Agustina Halim Meikel Rumingan Muh. Darwis Muh. Nur Akmal Muhammad Jihad Firman Nasaruddin Nasaruddin Risma Niswaty Rivai, Andi Muhammad S, Muh. Rizal Selmiani, Selmiani Sirajuddin Saleh Sry Adityah Pradana