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All Journal Al-Zayn: Jurnal Ilmu Sosial & Hukum Business Research and Administration Innovation (BRAIN)
Didin Halim
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Religion Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Social Sciences

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The Effect of Service Quality on Customer Satisfaction at The Kampoeng Nelayan Restaurant Sapolohe Bulukumba Hasni Agustina Halim; Muh. Nasrullah; Didin Halim; Aris Baharuddin; Andi Muhammad Rivai
Business Research and Administration Innovation Vol. 1 No. 1 (2024): BRAIN - April
Publisher : Fakultas Ilmu Sosial dan Hukum

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32457/brain.v1i1.6

Abstract

This study aims to determine the Effect of Service Quality on Customer Satisfaction at the Kampoeng Nelayan Restaurant Sapolohe Bulukumba. Data collection techniques through, observation, questionnaires, and documentation. The data obtained are processed using quantitative methods of associative descriptive research type. The samples used in this study were 100 customers who had visited Kampoeng Nelayan Restaurant Sapolohe Bulukumba. Data processing uses the SPSS 24 application which consists of validity and reliability tests, descriptive data analysis techniques and inferential analysis. The results showed that the Quality of Service and Customer Satisfaction of Kampoeng Nelayan Restaurant Sapolohe Bulukumba had a significant influence. This is evidenced based on the results of data analysis obtained a linear regression equation of Y = 7.440 + 0.772X with a constant value of 7.440 and a regression coefficient value of 0.772 which is a positive value, meaning that the quality of service has a positive effect on customer satisfaction at the Kampoeng Nelayan Restaurant Sapolohe Bulukumba.
The Effect Of Quality And Service Features On Customer Satisfaction Of The AT-TAUSIL Application (Study On Customers Of Barru District) Syahrul Safar; Andi Muhammad Rivai; Didin Halim; Fatimah Akbal
Business Research and Administration Innovation Vol. 1 No. 2 (2024): BRAIN - AGUSTUS
Publisher : Fakultas Ilmu Sosial dan Hukum

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32457/brain.v1i2.14

Abstract

The Effect of Quality and Service Features on Customer Satisfaction of the At-Tausil Application (Study on Barru District Customers). Thesis. Business Administration Study Program. Department of Administrative Sciences. Faculty of Social Sciences and Law. Makassar State University. (Guided by Muhammad Guntur and Didin Halim). This study aims to find out how the effect of service quality and service features on customer satisfaction of the At-Tausil Application simultaneously and partially where at-Tausil Application users who are domiciled in Barru district are the object of their research. This research uses a quantitative type of research. The data collection techniques used are through primary data collection (observations and questionnaires) and secondary data collection (literature and documentation review). The sample used was the sample formulated by Slovin, which was 97 respondents. The results of this study show that partially, service quality variables affect customer satisfaction, and service features have no effect on customer satisfaction of the At-Tausil Application. Meanwhile, simultaneously the quality and features of the service affect the customer satisfaction of the At-Tausil Application.
The Effect of Tourism Facilities on the Level of Visitor Satisfaction at the Tourism Object of Bintang Galesong Beach Bathing, Takalar Regency Awaliya, Iis Nur; Muhammad Darwis; Didin Halim
Business Research and Administration Innovation Vol. 2 No. 1 (2025): BRAIN - APRIL
Publisher : Fakultas Ilmu Sosial dan Hukum

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32457/brain.v2i1.30

Abstract

This study aims to determine the effect of tourist facilities on the level of visitor satisfaction in the object of research on Bintang Galesong Beach Baths, Takalar Regency. This study uses a type of quantitative research. Data collection techniques were carried out through observation, questionnaires and documentation. The sample used in this study was 83 respondents. The data obtained from the research results were processed using data analysis and using the help of the SPSS version 25 software program which consisted of validity tests and reliability tests on research instruments, descriptive data analysis techniques and inferential statistical analysis. The results of the study show that the indicators used for each of these variables indicate where tourism facilities are in the good category. For indicators on the variable level of visitor satisfaction is in the good category. based on the correlation test there is a strong/high relationship, so it can be concluded that there is a significant influence between tourist facilities on the level of visitor satisfaction at the Bintang Galesong beach bathing object, Takalar Regency.
Dari Weber Ke New Public Service : Evolusi Paradigma Administrasi Publik Dalam Perspektif Filsafat Ilmu Didin Halim; Herman H; Adelia Ramadani; Nurul Amalia Arif; Alya Oktavina Nur Alam; Putri Amalia Ilyas
Al-Zayn: Jurnal Ilmu Sosial, Hukum & Politik Vol 3 No 6 (2025): 2025
Publisher : Yayasan pendidikan dzurriyatul Quran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61104/alz.v3i6.2649

Abstract

Administrasi publik merupakan disiplin ilmu yang terus mengalami perkembangan seiring dengan perubahan sosial, politik, dan teknologi. Perubahan tersebut tercermin dalam evolusi paradigma yang mendasari praktik dan pemikiran administrasi publik. Paradigma Weberian menekankan rasionalitas, hierarki, dan kepatuhan aturan. Pada 1980-an, New Public Management menonjolkan efisiensi dan prinsip manajerial swasta. Selanjutnya, New Public Service berfokus pada demokrasi, etika, partisipasi, dan keadilan pelayanan publik. Artikel ini bertujuan untuk menelusuri evolusi ketiga paradigma tersebut melalui pendekatan filsafat ilmu, mencakup aspek ontology, epistemology, dan aksiologi. Metode yang digunakan adalah studi komparatif kualitatif, dengan memanfaatkan sumber-sumber literatur sekunder seperti artikel ilmiah, buku, dan penelitian terdahulu. Hasil kajian menunjukkan bahwa pergeseran paradigma dari Weberian ke NPM, dan kemudian ke NPS, tidak hanya merefleksikan perubahan dalam cara mengelola birokrasi, tetapi juga menunjukkan pergeseran dalam nilai-nilai dasar administrasi publik dari orientasi pada efisiensi menuju orientasi pada etika, kolaborasi, dan pelayanan bagi warga negara  
Co-Authors Adelia Ramadani Alya Oktavina Nur Alam Aris Baharuddin Awaliya, Iis Nur Fatimah Akbal Hasni Agustina Halim Herman H Muh. Darwis Muh. Nasrullah Nurul Amalia Arif Putri Amalia Ilyas Rivai, Andi Muhammad Syahrul Safar