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All Journal Ekonomi Bisnis UG Journal Prosiding KOMMIT Prosiding PESAT Majalah Ilmiah Ekonomi Komputer JAKSTIK Journal Prosiding Seminar Nasional INDOCOMPAC Management Analysis Journal Ilomata International Journal of Tax and Accounting International Journal Of Science, Technology & Management (IJSTM) Jurnal Pengabdian Kepada Masyarakat Darma Saskara

Toto Sugiharto

Universitas Gunadarma

Author-ID : 1623065

Aerospace Engineering Agriculture, Biological Sciences & Forestry Automotive Engineering Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Mechanical Engineering Social Sciences Transportation

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ANALISIS TINGKAT KEPENTINGAN DAN KINERJA LAYANAN AUTOMATED TELLER MACHINE (ATM) BANK MANDIRI Lenny Setiawati; Toto Sugiharto
Jurnal Ilmiah Ekonomi Bisnis Vol 13, No 3 (2008)
Publisher : Universitas Gunadarma

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (145.556 KB)

Penelitian ini ditujukan untuk menganalisis tingkat kepentingan dan kinerja layananATM Bank Mandiri. Analisis Servqual yang terdiri atas dimensi tangible, realibility,responsiveness, assurance,dan empathy digunakan untuk menganalisis kinerjalayanan ATM. Sementara itu, Customer Satisfaction Index dan ImportancePerformance Analysis yang terdiri atas analisis kuadran dan analisis kesenjangandigunakan untuk menginvestigasi kepuasan pelanggan dan untuk mengidentifikasikandimensi layanan yang kinerjanya memerlukan perbaikan. Data dikumpulkan denganmenggunakan kuesener dari 100 responden yang dipilih secara acak. Hasil penelitianmenunjukkan bahwa pelanggan puas atas kinerja dan kualitas layanan ATM. Haltersebut diindikasikan dengan nilai indeks kepuasan pelanggan sebesar 80,93. Dapatdisimpulkan juga bahwa assurance merupakan dimensi layanan yang paling pentingyang memerlukan peningkatan karena kinerjanya yang relatif masih rendah. Dimensilayanan reliability kinerjanya juga masih rendah. Namun, karena tingkatkepentingannya lebih rendah daripada dimensi assurance upaya peningkatannyamenempati skala prioritas lebih rendah daripada dimensi assurance. Dimensi layananlainnya, berdasarkan prioritas perbaikannya adalah, berturut-turut, emphaty,responsiveness, dan tangible.

MICRO AND MACROECONOMIC DETERMINANTS OF THE FINANCIAL PERFORMANCE OF LIFE INSURANCE FIRMS IN INDONESIA: AN EMPIRICAL EVIDENCE Toto Sugiharto
Jurnal Ilmiah Ekonomi Bisnis Vol 27, No 1 (2022)
Publisher : Universitas Gunadarma

Insurance sector is an integral part of financial system which offers an important contribution in the nation’s economy. It provides long terms fund for investment which leads to improving financial and non-financial infrastructural facilities. The financial performance of insurance firms, therefore, is an important aspect needing special attention. The paper’s objective is to investigate the impact of micro and macroeconomic indicators on the financial performance of life insurance firms. Based on the Indonesia Financial Service Authority (IFAS) database, a set sample of 30 life insurance firms for the periods of 2011-2018 was generated. Panel data regression analysis was performed to test the formulated hypotheses. Random effect model was identified as the appropriate model indicating that differences in the characteristics between the studied life insurance firms have an effect on the dependent variable, in this case the return on equity. Based on the resulted model, it is revealed that the financial performance i.e. return of equity is affected consecutively by economic growth, expense ratio and current ratio in different direction and magnitudes.

THE TRANSPARENCY AND ACCOUNTABILITY EFFECT OF EDUCATION MANAGEMENT ON STUDENT PARENTS PARTICIPATION IN JAKARTA PUBLIC SENIOR HIGH SCHOOL NO. 107 Eli Solihat; Toto Sugiharto
Jurnal Ilmiah Ekonomi Bisnis Vol 14, No 2 (2009)
Publisher : Universitas Gunadarma

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The objectives of the present study are to analyze the effect of transparencies and accountabilities of education management on level of participation of parents of students at SMA Negeri 107 Jakarta. Stratified random sampling was performed to select 87 respondents from the study population (i.e., 693 parents of students at SMA Negeri 107 Jakarta). Data concerning perceptions of respondents towards transparencies and accountability of education management as well as their willingness to participate in education management at the school were collected from respondents using a set of valid and reliable questionnaires. Multiple linear regression analysis wasapplied to analyze the data. It is concluded that transparencies and accountabilities of education management partially and simultaneously affect participation of parents of students.Key words: transparency; accountability; participation of students’ parents; education management.

PENGARUH TRANSPARANSI DAN AKUNTABILITAS PENGELOLAAN PENDIDIKAN TERHADAP PARTISIPASI ORANGTUA MURID DI SMA NEGERI 107 JAKARTA Eli Solihat; Toto Sugiharto
Jurnal Ilmiah Ekonomi Bisnis Vol 14, No 2 (2009)
Publisher : Universitas Gunadarma

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Tujuan penelitian ini adalah menganalisis pengaruh transparansi danakuntabilitas pengelolaan pendidikan terhadap tingkat partisipasi orangtua murid diSMA Negeri 107 Jakarta, baik secara parsial maupun simultan. Metode surveidikombinasikan dengan pendekatan hubungan kausal diterapkan dalam penelitian ini.Penarikan sampel random terstratifikasi diterapkan dalam memilih 87 responden daripopulasi penelitian, yakni orangtua murid SMA Negeri 107 Jakarta yang berjumlah693 orang. Data primer berupa persepsi responden tentang transparansi danakuntabilitas pengelolaan pendidikan serta kesediaan mereka untuk berpartisipasidalam mengelola pendidikan diukur dengan menggunakan kuesener yang telah diujitingkat kesahihan (validitas) dan kehandalannya (realibilitas). Analisis linierberganda digunakan untuk menganalisis data. Kesimpulan yang diperoleh dalampenelitian ini adalah bahwa trasparansi dan akuntabilitas pengelolaan pendidikanberpengaruh positif, baik secara simultan maupun parsial, terhadap tingkatpartisipasi orangtua murid di SMA Negeri 107 Jakarta.

PENGARUH DIMENSI KUALITAS LAYANAN DAN KEPERCAYAAN TERHADAP KEPUASAN: STUDI EMPIRIS PADA KONSUMEN E-TRAVEL AGENCY (ONLINE TRAVEL AGENCY) Rana Atiqah Mawaddah; Toto Sugiharto
Jurnal Ilmiah Ekonomi Bisnis Vol 26, No 3 (2021)
Publisher : Universitas Gunadarma

E-travel agency adalah sebuah layanan perjalanan yang merupakan bentuk dari kemajuan dalam bidang teknologi yang dibutuhkan masyarakat. Transaksi bisnis secara online (daring), termasuk pembelian tiket pesawat, makin banyak dilakukan masyarakat karena sangat efisien, praktis dan mudah. Hasil survei DailySocial menunjukkan sebanyak 69,31 persen responden pernah menggunakan jasa trasportasi udara dalam satu tahun terakhir. Sebagian besar dari mereka, yakni 91,76, melakukan pemesanan secara daring. Berkaitan dengan hal tersebut, penelitian ini dilakukan dengan tujuan menganalisis pengaruh dimensi kualitas layanan dan kepercayaan terhadap kepuasan pelanggan e-travel agency, baik secara simultan maupun parsial, dan mengidentifikasi variabel yang paling berpengaruh terhadap kepuasan konsumen e-travel agency. Data primer, yang dihimpun dari 100 responden yang dipilih secara acak menggunakan kuesioner yang telah diuji validitas dan reliabilitasnya, digunakan dalam penelitian ini. Data dianalisis menggunakan analisis regresi linier berganda. Hasil penelitian menunjukkan bahwa dimensi kualitas layanan yang terdiri dari keandalan, privasi & keamanan, dan efisiensi serta kepercayaan pelenggan secara simultan berpengaruh terhadap kepuasan pelanggan e-travel agency. Secara parsial, hanya satu variabel yang berpengaruh terhadap kepuasan pelanggan e-travel agency, yaitu kepercayaan pelanggan. Variabel ini berpengaruh meningkatkan kepuasan pelanggan e-travel agency.

ANALISIS JARINGAN KERJA UNTUK MENGUKUR EFISIENSI WAKTU DAN BIAYA PELAKSANAAN PROSES PRODUKSI: STUDI KASUS PADA PERUSAHAAN MUJUR JAYA Toto Sugiharto; Nofi Triana
Jurnal Ilmiah Ekonomi Bisnis Vol 12, No 3 (2007)
Publisher : Universitas Gunadarma

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Persaingan di sektor industri tidak terbatas pada subsektor pakaian dan elektronik tetapi juga subsektor pangan atau bahan makanan. Oleh karenanya Perusahaan Mujur Jaya dituntut untuk menjaga eksistensi, pertumbuhan, dan daya saingnya secara berkelanjutan. Salah satu caranya adalah melalui pembuatan putusan proses produksi yang bermuara pada peningkatan efisiensi dan kemampuan untuk menghasilkan produk yang bermutu. Penelitian ini dilakukan dengan tujuan untuk mengukur efisiensi waktu dan biaya proses produksi perusahaan yang menjadi objek penelitian. Analisis jaringan (Network Analisys) digunakan dalam penelitian ini. Data berupa urutan proses produksi, waktu, dan biaya yang diperlukan oleh setiap urutan diperoleh melalai pengamatan langsung di lokasi penelitian. Metode jalur kritis (Critical Path Method), khususnya metode algoritma Earliest Start Time & Earliest Finish and Latest Start Time & Latest Finish Time digunakan untuk menganalisis data. Hasil penelitian menunjukkan bahwa dengan memperpendek waktu produksi selama 2 menit, perusahaan dapat menghemat biaya sebesar Rp1.870 per produksi atau Rp1.570.800,- dalam satu tahun produksi. Meskipun relatif kecil, penghematan tersebut untuk jangka panjang akan memberikan keuntungan yang cukup signifikan bagi perusahaan.

PERANAN SEKTOR PARIWISATA DALAM PERTUMBUHAN EKONOMI MAKRO PROPINSI BALI DENGAN PENDEKATAN INPUT-OUTPUT Euphrasia Susy Suhendra; Toto Sugiharto; Teddy Oswari
Jurnal Ilmiah Ekonomi Bisnis Vol 11, No 1 (2006)
Publisher : Universitas Gunadarma

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Krisis moneter yang berkelanjutan hingga sekarang telah melanda Indonesia dan berbagai aksi terorisme khususnya di Bali menjadi pelajaran berharga bagi pemerintah dalam menentukan kebijakan pembangunan nasional. Propinsi Bali, dikenal sebagai kantong devisa bagi perekonomian Indonesia karena kegiatan pariwisatanya. Hal tersebut menandakan bahwa sektor pariwisata perlu mendapat perhatian sebagai sektor utama dalam mendukung perekonomian makro Bali dan perekonomian Indonesai pada umumnya. Analisis input-output diterapkan dalam penelitian ini. Jumlah sektor yang digunakan adalah 68 sektor. Model ini digunakan untuk menganalisis secara terintegrasi peranan sektor pariwisata dalam pembangunan ekonomi Bali secara menyeluruh serta untuk mengetahui proyeksi investasi di sektor pariwisata. Model input-output dianggap sebagai model yang paling komprehensif dan sistematis karena model ini merupakan pengembangan konsep input-output yang mengintegrasikan unsur ruang secara "simple" dan "elegan" (West et.al., 1989). Hasil penelitian menunjukkan bahwa peranan sektor pariwisata dalam pertumbuhan ekonomi Propinsi Bali masih cukup besar. Peranan suatu sektor dalam perekonomian selain dapat dilihat dari kontribusi sektor tersebut dalam penciptaan output, juga dapat dilihat dari besaran nilai tambah yang dihasilkan. Nilai tambah yang dihasilkan tidak hanya dipengaruhi oleh kemampuan suatu sektor dalam menciptakan output namun juga oleh biaya yang dikeluarkan dalam menciptakan output tersebut. Peranan sektor hotel berbintang dan sektor perdagangan dalam menghasilkan nilai tambah bagi Propinsi Bali masing-masing sebesar 12,32 persen dan 12,11 persen, sementara sektor restoran menyumbang 8,14 persen. Sub-sektor yang berpotensi untuk dijadikan sub-sektor unggulan, adalah sub-sektor yang mempunyai daya penyebaran dan derajat kepekaan yang baik, yakni perdagangan, pemotongan ternak, industri makanan dan minuman. Kata kunci: model input-output, sektor pariwisata, investasi

IMPACTS OF INFORMATION TECHNOLOGY ON BUSINESS PERFORMANCE OF SMALL-SIZED AGRIBUSINESS FIRMS Toto Sugiharto
Jurnal Ilmiah Ekonomi Bisnis Vol 14, No 3 (2009)
Publisher : Universitas Gunadarma

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It has been identified that Small and Medium-sized Enterprises (SMEs) in Indonesia play an important role in the Indonesia’s economy. Its contribution to the national economy (i.e., GDP and export values), however, is relatively minimal as to compare with its unit numbers and number of labor involved. It is also of considerable lower than those of large-sized enterprises whose unit number and number of labor involved were much lower than those of SMEs. This, to some extent, indicates that SMEs’ productivity is relatively low. Some improvements are required accordingly. Information and communication technology, especially Internet technology application within SMEs is regarded to have the potentials to significantly increase their business performance. This study is aimed at investigating factors that potentially affect internet adoption and analyzing the impact of internet adoption on business performance of small-sized agribusiness firms. Modified Supply Process Model was adopted as an approach model in this study. One hundred and one small-sized agribusiness owners/operators were randomly selected as respondents. Primary data were collected and analyzed using path analysis. Results of the study showed that internet adoption within small-sized agribusiness owners/operators was significantly affected by perceived ease of use, internet self efficacy, internet anxiety, and personal innovativeness. Small-sized agribusiness firms’ business performance was affected by the level of internet adoption (i.e., non-adopter, potential adopter or adopter). This indicates that internet technology has the potentials to increase business performance.

THE RELATIONSHIPS BETWEEN THE FINANCIAL HEALTH AND FINANCIAL PERFORMANCE OF LIFE INSURANCE FIRMS: AN EMPIRICAL EVIDENCE FROM INDONESIA Toto Sugiharto; Novita Sulistiowati; Rina Nofiyanti
Jurnal Ilmiah Ekonomi Bisnis Vol 24, No 3 (2019)
Publisher : Universitas Gunadarma

Financial performance is of importance for life insurance firms. It is affected by various factors including financial health which is measured by risk-based capital, technical reserve and equity. The study aims at analyzing the effect of these financial health measures on the financial performance of life insurance firms. Secondary data which include financial performance (i.e., return on assets), risk-based capital, technical reserve and equity of thirty three life insurance firms for the periods of 2011-2016 was used. Panel data regression analysis was performed to analyze the obtained data. Financial performance was affected by risk-based capital, technical reserves and equity in different directions. Financial performance of life insurance firms increases with low risk-based capital and technical reserves, but decreases with high equity.

ANALYZING THE IMPORTANCE LEVEL AND SERVICE PERFORMANCE OF AUTOMATED TELLER MACHINE (ATM) OF MANDIRI BANK Lenny Setiawati; Toto Sugiharto
Jurnal Ilmiah Ekonomi Bisnis Vol 13, No 3 (2008): ENGLISH
Publisher : Universitas Gunadarma

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The study was aimed at analyzing the importance and service performance of Automated Teller Machine (ATM) of Mandiri Bank. Servqual Analysis consisting of tangible, reliability, responsiveness, assurance, and empathy dimensions, was applied to analyze ATM performance quality. Meanwhile, Customer Satisfaction Index and Importance Performance Analysis which consists of quadrant analysis and gap analysis were used respectively to analyze overall customer satisfaction and to identify performance of dimensions needing improvement. Data were gathered using questionnaires from 100 respondents who were randomly selected. Results of the study showed that customers were satisfied by the bank ATM overall service quality and performances. This was indicated by customer satisfaction index of 80.93. It was also found that assurance was identified as the most important dimension of service quality which needs improvement due to its performance which was below customers’ expectation. Reliability, on the other hand, was found as dimension of service quality whose performance was also below customers’ expectation. Since it was regarded as less important than assurance, its improvement priority was lower than that of assurance. Other dimensions of service quality, according to their improvement priorities, were empathy, responsiveness, and tangible, respectively.Key words: Automated Teller Machine (ATM); customer satisfaction; tangible; reliability; responsiveness; assurance; emphaty; Servqual; Importance Performance Analysis; Customer Satisfaction Index.

Co-Authors Basu Swastha Dharmmesta Beny Susanti Devin Pratama Devinta Galuh Wardhani, Devinta Galuh Diah Martini Dwi Asih Haryanti E. Susy Suhendra E. Susy Suhendra Eli Solihat Eshmatov Sanjar Azimkulovich Hotniar Siringoringo Hotniar Siringoringo Lenny Setiawati Lenny Setiawati Misdiyono Misdiyono Nofi Triana Nola Marina Novita Sulistiowati Rana Atiqah Mawaddah Rina Nofiyanti Rr. Dharma Tintri Edi Raras Safriadi M Yunus AKS Silvia Anggraeni Sulistyowati, Novita Teddy Oswari Yanes Yaneman Matulatuwa

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