Article Per Year (5 Year)
p-Index From 2020 - 2025
0.61
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This Author published in this journals
All Journal International Journal of Tourism and Hospitality in Asia Pasific International Journal of Health Science and Technology
Nadia, Farah
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Humanities Engineering Health Professions Nursing Public Health

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Are You a Satisfied Customer at Aeon? A Case Study in Malaysia Kee, Daisy Mui Hung; Chze, Foo Mei; Ayuni, Farhana; Najwa, Fatin; Nadia, Farah; Yadav, Sneh; Das, Abhijit
International Journal of Tourism and Hospitality in Asia Pasific Vol 5, No 1 (2022): February 2022
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (234.623 KB) | DOI: 10.32535/ijthap.v5i1.1401

Abstract

Due to many global marketers and global brands, retailers face many challenges. With increased competition in the retailing industry, customers typically have more retail options to choose from. As a result, retailers seek efficient ways to fulfill and meet their consumers' needs and demands. This paper aims to investigate if service quality, perceived trust, perceived convenience, and product price significantly correlate with customer satisfaction. This paper also examines if customer satisfaction leads to behavioral intention. A total of 150 Aeon customers participated in an online survey via Google Forms. This data was analyzed using SPSS. This finding revealed that service quality, perceived trust, perceived convenience, and product price have a significant relationship with customer satisfaction. The researchers also found that customer satisfaction is strongly associated with behavioral intention.  The findings show that the necessity of service quality, trust, convenience, and product price were good predictors of customer satisfaction, which in turn may lead to behavioral intention. The findings provide new insights on customer satisfaction towards Aeon Malaysia.
Are You a Satisfied Customer at Aeon? A Case Study in Malaysia Kee, Daisy Mui Hung; Chze, Foo Mei; Ayuni, Farhana; Najwa, Fatin; Nadia, Farah; Yadav, Sneh; Das, Abhijit
International Journal of Tourism and Hospitality in Asia Pasific Vol 5, No 1 (2022): February 2022
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/ijthap.v5i1.1401

Abstract

Due to many global marketers and global brands, retailers face many challenges. With increased competition in the retailing industry, customers typically have more retail options to choose from. As a result, retailers seek efficient ways to fulfill and meet their consumers' needs and demands. This paper aims to investigate if service quality, perceived trust, perceived convenience, and product price significantly correlate with customer satisfaction. This paper also examines if customer satisfaction leads to behavioral intention. A total of 150 Aeon customers participated in an online survey via Google Forms. This data was analyzed using SPSS. This finding revealed that service quality, perceived trust, perceived convenience, and product price have a significant relationship with customer satisfaction. The researchers also found that customer satisfaction is strongly associated with behavioral intention.  The findings show that the necessity of service quality, trust, convenience, and product price were good predictors of customer satisfaction, which in turn may lead to behavioral intention. The findings provide new insights on customer satisfaction towards Aeon Malaysia.
The correlation between hyperuricemia and the risk of congestive heart failure: a cross-sectional study in Indonesia Nadia, Farah; Julyani, Sri; Namirah, Hanna Aulia; Kartika, Irna Diyana; Nurhikmawati, Nurhikmawati
International Journal of Health Science and Technology Vol. 7 No. 1 (2025): Juli
Publisher : Universitas 'Aisyiyah Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31101/ijhst.v7i1.3959

Abstract

Congestive Heart Failure (CHF) is a leading cause of morbidity and mortality worldwide and is the second most common cause of death in Indonesia. One factor that has recently gained attention is hyperuricemia, a condition characterized by elevated serum uric acid levels, which is closely linked to the pathogenesis of cardiovascular diseases. The underlying mechanism involves increased activity of the enzyme xanthine oxidase, which triggers oxidative stress, endothelial dysfunction, and systemic inflammation, all of which contribute to the progression of CHF. This study aims to examine the relationship between serum uric acid levels and the incidence of CHF at RSUD (Regional General Hospital) I Lagaligo, East Luwu Regency. This study employed observational analytic approach with cross-sectional design. Data were collected from the medical records of 102 CHF patients treated between January 2023 and June 2024. Uric acid levels and CHF types were classified based on ejection fraction (EF). Data analysis was done using the Chi-Square test. The results showed a significant association between uric acid levels and the type of CHF (p < 0.001). Among patients with reduced ejection fraction, 83.7% had elevated uric acid levels, while 55% of patients with preserved ejection fraction had normal levels. Conclusion: There is a significant correlation between uric acid levels and CHF. Monitoring uric acid levels has the potential to serve as a clinical indicator in the evaluation and management of CHF patients.
Co-Authors Ayuni, Farhana Chze, Foo Mei Das, Abhijit Irna Diyana Kartika Kee, Daisy Mui Hung Najwa, Fatin Namirah, Hanna Aulia Nurhikmawati, Nurhikmawati Sri Julyani Yadav, Sneh