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All Journal Journal of Accounting and Management Innovation Journal of Indonesian Tourism, Hospitality and Recreation Jurnal Informasi dan Teknologi Jurnal Ekonomi Bina Ekonomi: Majalah Ilmiah Fakultas Ekonomi Universitas Katolik Parahyangan Journal of Accounting and Management Innovation Journal of Applied Sciences in Travel and Hospitality Jurnal Ilmiah Hospitality Management Proceeding National Conference Business, Management, and Accounting (NCBMA) Journal of Business on Hospitality and Tourism
Shu, Efin
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Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Health Professions Social Sciences Other

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The Impact of Training Towards Employees’ Performance at Santika Premiere Dyandra Hotel Medan Shu, Efin; Augustinus, Daniel
Journal of Accounting and Management Innovation Vol 2, No 1 (2018)
Publisher : Universitas Pelita Harapan Medan

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Abstract

The purpose of this research is to find out if the impact of training towards employees’ performance at Santika Premiere Dyandra Hotel Medan. The samples of this research are 38 Front of House employees. Sampling technique is incidental sampling which is a sample determination technique based on chance, i.e. anyone whom are accidentally/ incidentally met by the researcher can be used as a sample, when viewed as appropriate to be data source. Data analysis using quantitative descriptive with the model of Simple Regression test analysis, hypothesis test using coefficient of determination test (R2) and partial test (t test), while data processing using SPSS 2.2. Based on Partial Test (t test), the result of this research shows that partially, training has positive effects towards Front of House employees’ performance at Santika Premiere Dyandra Hotel Medan. However, based on Coefficient of Determination test (R2), training variable has a little impact towards performance variable at Santika Premiere Dyandra Hotel Medan. This is proven by the coefficient determination value of 0,092.Key words: training, performance, and Santika Premiere Dyandra Hotel Medan.
Conservation and Safeguarding Cultural Identity of a Local Community at Tjong A Fie Mansion in Medan Shu, Efin

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Abstract

Tjong A Fie Mansion is the only Chinese museum which is located at the heart of Medan City. It is the only ancient building which stands still with its vintage style in the commercial street surrounded by shops and restaurants. Despite of the modernization happening surrounding Tjong A Fie mansion, it does not grind the authenticity and cultural identity of the mansion. The mansion is kept as it is without being transformed into a business area. Therefore, the purpose of this research is to find out the conservation and safeguarding cultural identity of a local community effort at Tjong A Fie Mansion. This research is using qualitative method as its research approach. As the data collection method, the writer uses in-depth interview with informants, email interview, and observation. The data is validated using source triangulation.The results of the research show that some conservation efforts have been done at Tjong A Fie Mansion and the heritage use intensity is low. Some efforts still need to be done to protect cultural traditions. Most parts of the mansion are still authentic and some efforts need to be done to preserve the genuine experience of the mansion. Some efforts to conserve and safeguard the cultural identity which are related to education have also been done. 
Examining The Moderating Factor of Perceived Price in Between Employee Performance and Consumer Satisfaction at Grand Inna Hotel Medan Shu, Efin; Chianata, Finny
Journal of Business on Hospitality and Tourism Vol 10, No 1 (2024): June 2024
Publisher : Institut Pariwisata dan Bisnis Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22334/jbhost.v10i1.493

Abstract

Consumer satisfaction is one key determinant of the success of a business. The ratings and feedback given by guests about employees at Grand Inna Hotel Medan mostly indicate that employee performance have not met guest expectations, and guests are dissatisfied. This study aims to evaluate the moderating factor of price perception in between employee performance and consumer satisfaction. This research uses the quantitative method. Data collection was done by distributing  questionnaires. The population is all customers of Grand Inna Hotel Medan, with total sample of 96 people that were determined using the Lemeshow formula. The data is analyzed using SPSS statistical software. The findings indicate that employee performance has a significant influence on consumer satisfaction, and price perception negatively moderates the variables. To enhance the perception of appropriate pricing among customers, Grand Inna Hotel Medan needs to consider more transparent pricing strategies and provide value commensurate with the services offered.
Work-Life Balance as the Outcome of Boundary Management among Hotel Employees: The Moderating Role of Goal-Self Concordance Shu, Efin; Edward, Yusuf Ronny
Journal of Indonesian Tourism, Hospitality and Recreation Vol 6, No 2 (2023): Journal of Indonesian Tourism, Hospitality and Recreation (October)
Publisher : Universitas Pendidikan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17509/jithor.v6i2.58238

Abstract

AbstractTourism and hotel industries position themselves to grow on after the pandemic. As the Hotel industry has entered the recovery stage, the management is back to experiencing some classic human resources issues such as long working hours, shift duties, etc. This results in a lack of Work-Life Balance (WLB) among most hotel employees. This research aims to find out if boundary management influences work-life balance moderated by goal-self concordance. This research uses Structural Equation Modeling (SEM) with Partial Least Square (PLS) version 4.0 software as the analysis tool. With the convenience sampling method, the number of samples collected is 99 employees. Data collection is conducted by distributing Google Forms to hotel employees. The data has passed all criteria of the outer model test. For the result of the inner model test, Boundary Management has a moderate level of influence on WLB by 58.6%. The result of the effect size f2 shows that Boundary Management influences WLB by 0.283. The two-tail test also shows that Boundary Management influences WLB. However, the Goal-Self Concordance does not moderate between Boundary Management and WLB. Theoretically, employees need to develop their personal goals to achieve this Balance. Practically, the hotel is recommended to improve their employees’ WLB by giving them autonomy to choose their work schedule and discuss about setting boundaries between work and family.AbstrakIndustri pariwisata dan perhotelan memposisikan diri untuk terus tumbuh setelah pandemi. Ketika industri Perhotelan telah memasuki tahap pemulihan, pihak manajemen kembali mengalami beberapa permasalahan klasik sumber daya manusia seperti jam kerja yang panjang, tugas shift, dan lain-lain. Hal ini mengakibatkan kurangnya Work-Life Balance (WLB) di antara sebagian besar karyawan hotel. Penelitian ini bertujuan untuk mengetahui apakah manajemen batasan berpengaruh terhadap work-life balance yang dimoderatori oleh goal-self concordance. Penelitian ini menggunakan Structural Equation Modeling (SEM) dengan software Partial Least Square (PLS) versi 4.0 sebagai alat analisisnya. Adanya metode convenience sampling, jumlah sampel yang dikumpulkan adalah 99 karyawan. Pengumpulan data dilakukan dengan cara menyebarkan Google Form kepada karyawan hotel. Data telah lolos seluruh kriteria uji model luar. Untuk hasil uji inner model, Manajemen Batas mempunyai tingkat pengaruh sedang terhadap WLB sebesar 58,6%. Hasil effect size f2 menunjukkan Manajemen Batas mempengaruhi WLB sebesar 0,283. Uji dua sisi juga menunjukkan bahwa Manajemen Batas berpengaruh terhadap WLB. Namun, Goal-Self Concordance tidak memoderasi antara Manajemen Batas dan WLB. Secara teoritis, karyawan perlu mengembangkan tujuan pribadi mereka untuk mencapai Keseimbangan ini. Praktisnya, pihak hotel disarankan untuk meningkatkan WLB karyawannya dengan memberikan kebebasan memilih jadwal kerja dan mendiskusikan batasan antara pekerjaan dan keluarga.
Application of Bayes Method To Design A Decision Support System Fof Determining The Status Of Permanent Employees In A Soft Beverage Company Nurhasanah, Nurhasanah; Yuni Dharta, Firdaus; Shu, Efin; Rumianti, Chaerunnisa; Munizu, Musran
Jurnal Informasi dan Teknologi 2023, Vol. 5, No. 4
Publisher : SEULANGA SYSTEM PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.60083/jidt.v5i4.448

Abstract

The purpose of this study is to learn how to create a decision support system that can help with the process of deciding whether to hire contract workers on a permanent basis. The following methods of gathering data were employed in this study: literature review, interviews, and observation. The system development approach that the author employed to create this program was called rapid application development, or RAD. The decision support system that has been developed for contract employees to become permanent employees can assist and make it easier to see and read the results of contract employee assessments, according to the research results. This is because the system is quantitative and can generate reports that show the total numerical value of each criterion and sub-criteria for candidates for permanent employment. The system that has been developed has the ability to generate a report on contract employee assessments that presents contract employees in order of recommendation. The evaluation procedure and computation results can be accelerated with the use of a decision support system for contract employees who wish to become permanent employees. This way, the choice of whether to graduate or become a permanent employee can be made in less than seven days.
ENHANCING THE COMMUNICATION SKILLS AMONG HOTEL EMPLOYEES: THE INTRODUCTION OF MIND MAP TECHNIQUE Shu, Efin
Proceeding National Conference Business, Management, and Accounting (NCBMA) 7th National Conference Business, Management, and Accounting
Publisher : Faculty of Economics and Business Universitas Pelita Harapan

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Abstract

Communication skills are essential in the Hospitality industry as the industry mainly deals with people. When communication is handled properly, it will develop guests’ loyalty toward the hotel brand. However, communication is usually challenging, especially during busy operational hours. Messages might not be delivered comprehensively at the right time due to employees’ forgetfulness. Therefore, this community service aims to introduce the mind map technique to the Hotel employees, to enhance remembering, and to assist in organizing their daily tasks better. The method used in this community service is providing training to explain the technique, continuing with a mind map exercise, and ending with group presentations. From the training, the employees had gained more understanding about the technique. They felt that the technique was able to answer their needs related to effective communication and had a real and positive impact on them. The mind map technique is expected to be implemented daily by the Hotel employees so that the communication process will be improved. 
Enhancing Employee Retention Through Talent Management Practices: A Semi-Systematic Literature Review: Meningkatkan Retensi Karyawan Melalui Praktik Manajemen Bakat: Tinjauan Literatur Semi-Sistematis Shu, Efin
Jurnal Ilmiah Hospitality Management Vol. 14 No. 2 (2024): June 2024
Publisher : Institut Pariwisata dan Bisnis Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22334/jihm.v14i2.285

Abstract

The high turnover rate in the hospitality industry has long been a significant challenge, with employees in this sector exhibiting high levels of mobility, even on a global scale. In 2023, the hospitality industry experienced the highest turnover rate compared to other sectors, making employee retention a critical managerial concern. This paper aims to address this issue by reviewing the factors that influence employees' intention to remain within the industry. Through an examination of existing literature, the study explores the contributions of talent management practices and employee-oriented Corporate Social Responsibility (CSR) initiatives to improving employee retention. The findings highlight the importance of work-life balance, quality of work-life, and employee-related CSR as key determinants in strengthening retention. The paper introduces the novel perspective that these factors should be viewed as interrelated components of a holistic approach to human resource management best practices. The urgency of addressing employee turnover in the hospitality sector is emphasized, given the industry's vulnerability to external, unpredictable challenges. This research contributes to the field by offering insights into effective human resource strategies that not only retain employees but also foster collaboration and enhance overall organizational performance. The paper provides practical recommendations for human resource managers to anticipate future workforce trends and align their strategies to promote sustainable employee engagement and retention in an increasingly dynamic and competitive industry.
Examining The Moderating Factor of Perceived Price in Between Employee Performance and Consumer Satisfaction at Grand Inna Hotel Medan Shu, Efin; Chianata, Finny
Journal of Business on Hospitality and Tourism Vol. 10 No. 1 (2024): June 2024
Publisher : Institut Pariwisata dan Bisnis Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22334/jbhost.v10i1.493

Abstract

Consumer satisfaction is one key determinant of the success of a business. The ratings and feedback given by guests about employees at Grand Inna Hotel Medan mostly indicate that employee performance have not met guest expectations, and guests are dissatisfied. This study aims to evaluate the moderating factor of price perception in between employee performance and consumer satisfaction. This research uses the quantitative method. Data collection was done by distributing  questionnaires. The population is all customers of Grand Inna Hotel Medan, with total sample of 96 people that were determined using the Lemeshow formula. The data is analyzed using SPSS statistical software. The findings indicate that employee performance has a significant influence on consumer satisfaction, and price perception negatively moderates the variables. To enhance the perception of appropriate pricing among customers, Grand Inna Hotel Medan needs to consider more transparent pricing strategies and provide value commensurate with the services offered.
PREDICTING EMPLOYEE PERFORMANCE FROM THE PERSPECTIVE OF COMMUNICATION: THE MODERATING ROLE OF EMPLOYEE MOTIVATION Shu, Efin; Chenova, Clarence
Bina Ekonomi Vol. 28 No. 2 (2024): Bina Ekonomi: Majalah Ilmiah Fakultas Ekonomi Universitas Katolik Parahyangan
Publisher : Center for Economic Studies Universitas Katolik Parahyangan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26593/be.v28i2.7915.128-141

Abstract

The development of the hospitality industry is strongly linked to employee performance. It is essential for every employee to achieve good performance for the hotel's major goals to be met. Employee performance can be influenced by the way they communicate and is related to their motivation. On the TripAdvisor website, there have been complaints from guests regarding employee performance or services. The purpose of this research is to determine the influence of communication on employee performance with the moderation of employee motivation at The Apurva Kempinski Bali. This research uses a quantitative approach. Data collection was carried out by distributing questionnaires with the research population being all employees who work at The Apurva Kempinski Bali. Sample of 70 people was collected using the simple random sampling technique. The data was analyzed using the statistical software PLS SEM 4.0. As a result, both hypotheses are accepted. Communication influences employee performance positively, and employee motivation moderates the relationship between communication and employee performance positively. Both hypotheses result in a significant relationship. Since the relationship between communication and employee performance is quite strong, therefore, the management of Apurva Kempinski Bali is recommended to maintain its communication efforts by emphasizing two-way communication, whether verbally or in writing.
The Influence of Training towards Employee Performance; The Mediating Factor of Teamwork at The Ritz-Carlton Hotel, Bali Florent, Vicky; Shu, Efin
Jurnal Ilmiah Hospitality Management Vol. 14 No. 1 (2023): December 2023
Publisher : Institut Pariwisata dan Bisnis Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22334/jihm.v14i1.270

Abstract

The Ritz-Carlton, Bali, a five-star resort, received guest feedback regarding employee performance and services. The feedback mostly indicated that the services did not meet guest expectations, and guests expressed dissatisfaction with employee performance. The purpose of this research is to find out the influence of training (X) towards employee performance (Y) with teamwork (Z) as the mediating factor at The Ritz-Carlton, Bali. This research uses quantitative method. The population in this research are all employees at The Ritz-Carlton, Bali, with total sample of 134 individuals that were determined using the Slovin formula. All the data results have successfully passed the validity and reliability tests. Furthermore, the results for all data have also met the criteria of both the inner model and outer model tests. The findings regarding path coefficients and P-values demonstrate that training influences employee performance, training influences teamwork, and training influences employee performance through teamwork, signifying that training holds the greatest influence on performance. However, according to the path coefficient, teamwork exhibits a negative influence towards employee performance. To enhance employee performance at The Ritz-Carlton, Bali, the hotel management may want to consider implementing a regular schedule for employee training initiatives to foster collaboration among their colleagues and improve their overall performance.
Co-Authors Augustinus, Daniel Chenova, Clarence Chianata, Finny Christie, Christie Edward, Yusuf Ronny Firdaus Yuni Dharta Florent, Vicky Musran Munizu Nurhasanah Nurhasanah Rumianti, Chaerunnisa Tisna, Annarica