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How does Organizational Citizenship Behavior Influence The Service Quality of Bank Employees During The COVID-19 Pandemic? Evidence From in Bekasi, Indonesia Siregar, Edison; Juniasti, Riwandari; Tobing, Fery
Golden Ratio of Human Resource Management Vol. 4 No. 1 (2024): August - February
Publisher : Manunggal Halim Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52970/grhrm.v4i1.350

This quantitative study investigates the relationship between organizational citizenship behavior (OCB) and service quality among 168 employees working in Bank Perkreditan Rakyat (BPR) establishments in East Bekasi, Indonesia. The research employs linear regression analysis to examine the extent to which OCB influences service quality within the context of BPRs. The sample was drawn from various BPRs in East Bekasi, utilizing structured surveys to collect data on employees' OCB and perceived service quality. The findings reveal a significant and positive relationship between organizational citizenship behavior and service quality. Specifically, employees who exhibit higher levels of OCB tend to contribute positively to the quality of services provided by BPRs. These results underscore the importance of fostering a culture of OCB within BPRs to enhance service quality and meet customer expectations effectively. The implications of this study extend to BPR managers and policymakers, highlighting the importance of promoting and incentivizing OCB among employees as a strategy for improving service quality and maintaining competitiveness in the financial services sector. Further research is recommended to explore additional factors that may influence the relationship between OCB and service quality and to validate the findings in different organizational contexts and geographical locations.

PERAN ORANGTUA ANAK BERKEBUTUHAN KHUSUS MENGHADAPI STIGMA SOSIAL Simorangkir, Melda Rumia Rosmery; Siregar, Edison; Manalu, Risma Uly; Pane, Medyawati; Prasetyono, Hendro
Jurnal Pengabdian Kepada Masyarakat Bangun Cipta, Rasa, & Karsa Vol 2, No 4 (2023): Jurnal PKM Batasa
Publisher : Universitas Indraprasta PGRI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30998/pkmbatasa.v2i4.2321

Keberadaan pendamping bagi anak berkebutuhan khusus memiliki makna yang berarti bagi prosesperlindungan dan tumbuh kembangnya. Dukungan dalam bentuk komitmen konstitusional negara bagi anak berkebutuhan khusus telah dijamin dalam perundang-undangan dan kelembagaan pemerintah dalam mendorong peningkatan perlindungan anak tanpa diskriminasi. Berkaitan dengan komitmen tersebut telah diterbitkan Undang-Undang Nomor 19 Tahun 2011, tentang Pengesahan Konvensi Mengenai Hak-Hak Penyandang Disabilitas (Convention On The Rigths Of Persons With Disabilities) dan diterbitkanya Peraturan Menteri Negara Pemberdayaan Perempuan dan Perlindungan Anak Nomor 10 Tahun 2011 tentang Kebijakan Penanganan Anak Berkebutuhan Khusus. Kedua peraturan perundangan tersebut merupakan upaya pemerintah untuk memberikan perlindungan dan pelayanan terhadap anak berkebutuhan khusus dalam upaya kepedulian dan menghilangkan stigma anak berekebutuhan khusus terhadap hal-hal yang negatif. PKM ini dilakukan sebagai bentuk kepedulian dosen-dosen UKI terhadap anak berkebutuhan khusus dan orangtuanya, pemahaman yang luas kepada masyarakat dan seluruh warga sekolahg dalam bentuk pelatihan tentang anak berkebutuhan khusus di jelaskan agar merubah stigma yang negatif terhadap anak berkebutuhan khusus.

IMPLEMENTASI TEKNOLOGI BLOCKCHAIN DALAM SISTEM TERDISTRIBUSI UNTUK MENINGKATKAN KEAMANAN DAN INTEGRITAS TRANSAKSI DATA Gianto, Andrew; Devisepte, Okhama; Saputra, Nicodemus; Futuro, Highan; Siregar, Edison
Jurnal Informatika Kaputama (JIK) Vol 9 No 1 (2025): Volume 9, Nomor 1, Januari 2025
Publisher : STMIK KAPUTAMA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59697/jik.v9i1.917

Keamanan dan integritas data dalam transaksi pada sistem terdistribusi menjadi tantangan besar di tengah pesatnya perkembangan teknologi informasi. Penelitian ini bertujuan untuk merancang dan mengimplementasikan teknologi blockchain pada sistem terdistribusi guna meningkatkan keamanan dan integritas data. Teknologi blockchain yang digunakan adalah Hyperledger Fabric, yang memiliki keunggulan dalam modularitas, fleksibilitas, serta kontrol akses dan privasi yang baik. Berdasarkan hasil penelitian, sistem yang dirancang berhasil meningkatkan keamanan data melalui penerapan kriptografi, autentikasi berbasis sertifikat, dan mekanisme konsensus. Selain itu, arsitektur terdistribusi yang diterapkan memungkinkan redundansi dan ketahanan sistem terhadap kegagalan node individu.

Analyzing the Impact of Artificial Intelligence on the Effectiveness of Lecturers’ Teaching Skills Simorangkir, Melda; Manalu, Risma Uly; Siregar, Edison
Jurnal Evaluasi Pendidikan Vol. 16 No. 1 (2025): JURNAL EVALUASI PENDIDIKAN
Publisher : PROGRAM STUDI PENELITIAN DAN EVALUASI PENDIDIKAN

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21009/jep.v16i1.58073

This study analyzes how lecturers use Artificial Intelligence (AI) in teaching and its effect on teaching effectiveness. The research was conducted at the Christian University of Indonesia (UKI), reflecting the institution’s commitment to quality and innovation in higher education. Using a quantitative approach with multiple linear regression, the study involved 52 purposively selected permanent lecturers from the Faculty of Teacher Training and Education and the Faculty of Vocational Studies, all holding at least the rank of Assistant Professor. Results show that AI usage and the level of AI integration, when combined, significantly affect lecturers' ability to teach using AI (R² = 0.759). However, individually, only the level of integration was statistically significant, while the frequency of AI use was not. These findings suggest the need for more structured and strategic AI integration to improve teaching skills. The study provides important implications for developing policies that enhance lecturers’ technological competencies.

How does Organizational Citizenship Behavior Influence The Service Quality of Bank Employees During The COVID-19 Pandemic? Evidence From in Bekasi, Indonesia Siregar, Edison; Juniasti, Riwandari; Tobing, Fery
Golden Ratio of Human Resource Management Vol. 4 No. 1 (2024): August - February
Publisher : Manunggal Halim Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52970/grhrm.v4i1.350

This quantitative study investigates the relationship between organizational citizenship behavior (OCB) and service quality among 168 employees working in Bank Perkreditan Rakyat (BPR) establishments in East Bekasi, Indonesia. The research employs linear regression analysis to examine the extent to which OCB influences service quality within the context of BPRs. The sample was drawn from various BPRs in East Bekasi, utilizing structured surveys to collect data on employees' OCB and perceived service quality. The findings reveal a significant and positive relationship between organizational citizenship behavior and service quality. Specifically, employees who exhibit higher levels of OCB tend to contribute positively to the quality of services provided by BPRs. These results underscore the importance of fostering a culture of OCB within BPRs to enhance service quality and meet customer expectations effectively. The implications of this study extend to BPR managers and policymakers, highlighting the importance of promoting and incentivizing OCB among employees as a strategy for improving service quality and maintaining competitiveness in the financial services sector. Further research is recommended to explore additional factors that may influence the relationship between OCB and service quality and to validate the findings in different organizational contexts and geographical locations.

Ketimpangan Gender dalam Pembangunan Ekonomi Lokal: Studi Empiris Kemiskinan Perempuan pada Masyarakat Batak Angkola di Kota Padangsidimpuan Handayani, Juwita; Saryani, Lilis; Siregar, Edison; Syafii, Muhammar
Ekopedia: Jurnal Ilmiah Ekonomi Vol. 2 No. 1 (2026): JANUARI-MARET
Publisher : Indo Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63822/rrrchy59

Gender inequality remains a structural problem in local economic development that directly contributes to the persistence of women’s poverty, particularly within societies characterized by patriarchal socio-cultural systems. This study aims to analyze the impact of gender inequality on women’s poverty among the Batak Angkola community in Padangsidimpuan City. The research employs a quantitative approach with an explanatory research design. Data were collected through a survey of working-age women from low-income households, selected using purposive sampling. Gender inequality is measured through indicators of educational attainment, women’s economic participation, access to economic resources, and patriarchal social norms, while women’s poverty is assessed based on income levels and household economic vulnerability. Data analysis was conducted using multiple linear regression to examine the relationships among variables. The findings indicate that women’s educational attainment and economic participation have a significant effect in reducing women’s poverty, whereas patriarchal norms exert a negative influence by increasing women’s economic vulnerability. These results underscore the critical role of gender inequality in shaping inclusive local economic development outcomes. This study recommends the formulation of gender-responsive local economic development policies through improved access to education, women’s economic empowerment, and the transformation of social norms as sustainable strategies for reducing women’s poverty.

PERAN MANAJEMEN SUMBER DAYA MANUSIA DALAM DINAS PERUMAHAN RAKYAT DAN KAWASAN PERMUKIMAN SERTA PERTANAHAN (PERKIMTAN) KOTA PADANGSIDIMPUAN Juwita Handayani; Siregar, Edison; Muhammar Syafii
Jurnal Transformasi Pendidikan Indonesia Vol. 4 No. 1 (2026): JTPI January
Publisher : Yayasan Perguruan Kampus

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.65474/ngq5qz07

Micro, Small, and Medium Enterprises (MSMEs) are a strategic sector supporting the Indonesian economy, yet they still face challenges in terms of competitiveness, particularly in the era of globalization and technological advancement. This study aims to analyze the application of entrepreneurial management in improving the competitiveness of MSMEs. The method used is a qualitative descriptive approach with simulated data compiled based on general patterns of MSME practices. The results show that the application of entrepreneurial management, such as strategic planning, product innovation, utilization of information technology, and business network development, can increase MSME turnover, market reach, and operational efficiency. Innovation and digital transformation, including the use of social media and e-commerce, are key factors in strengthening the position of MSMEs in the market. However, obstacles such as limited capital, low digital literacy, and conventional mindsets remain major barriers. Therefore, synergy is needed between the government, academics, and business actors to build an adaptive and sustainable entrepreneurial ecosystem in Padangsidimpuan City.

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