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All Journal Jurnal Manajemen Pelayanan Hotel Journey : Journal of Tourismpreneurship, Culinary, Hospitality, Convention and Event Management
Satia Negara, I Made Weda
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Journal : Jurnal Manajemen Pelayanan Hotel

 1 
Waitress Efforts to Increase Sales at Sundara Restaurant Four Seasons Resort Bali at Jimbaran Bay Satia Negara, I Made Weda; Agus Selamet, I Wayan; Wichitakani Wahyu C, Putu Bagus; Wirawan, I Wayan
Jurnal Manajemen Pelayanan Hotel Vol 7 No 1 (2023): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.070121

Abstract

This study discusses the efforts of waiters to increase sales at Sundara Restaurant- Four Seasons Resort Bali At Jimbaran Bay. Taking the problem of sales at the restaurant has decreased. In this study using a qualitative descriptive method. Collecting data using interviews, observation, documentation and literature. The sample in this study was taken purposively. The data were analyzed using qualitative analysis using four stages which included: Data Collection, Data Reduction, Data Presentation, Drawing Conclusions. The results of the study show that in increasing sales, waiters carry out various efforts, including: improving service to customers in terms of appearance, reliability, responsiveness, assurance, waiters doing upselling, waiters doing promotions. Obstacles in sales from the results of the study show that the characters of guests or customers differ in terms of their purchases, lack of menu knowledge (Product Knowledge) and constraints in the customer's holiday season. Keywords: Waitressing, Sales, and Barriers
The Role of Local Communities in Waste Management at Tukad Bindu Tourist Destination in Denpasar Bali Satia Negara, I Made Weda; Sedana Putra, Anak Agung Ngurah; Sumardani, Rizki
Jurnal Manajemen Pelayanan Hotel Vol 8 No 1 (2024): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/080112

Abstract

Tukad Bindu is a tourism area faced with the problem of increasing waste generation due to the increase inpopulation and human activity. Waste production increases every day along with the increase in populationand community consumption patterns. The thing that must be done to overcome the increasing volume ofwaste is to reduce the volume of waste from its source through empowering community participation. Theproblem in community participation regarding waste management is what form of regulation related to wastemanagement in Tukad Bindu Neighbourhood, Denpasar Bali. The introduction of waste management to thecommunity aims to introduce how to manage waste in preserving and maintaining environmental cleanlinessin Tukad Bindu Bali.Based on the results of the research, one form of community participation in environmental improvementefforts is by contributing labour in the form of community service and participating in waste management. Inaddition, they also hold community meetings, which are attended by some residents for the kelurahan level.The community carries out these activities without feeling forced at all. The level of community participationthat occurs in the Tukad Bindu Neighbourhood is according to the moderate category, the communityparticipates in waste management but tshe implementation is still not optimal. The important role of thecommunity and all parties is expected for the realisation of success in providing community participationlearning in waste management to maintain cleanliness in the Tukad Bindu neighbourhood, Denpasar Bali.Keywords: The Role of Local Communities, Waste Management. Tukad Bindu Bali
The Impact of Tourism Products and Services on Satisfaction and Loyalty of Tourists Visiting Mertasari Beach Sanur Bali Satia Negara, I Made Weda; Marina, Marina; Selamet, I Wayan Agus; Sri Mirayani, Ni Kadek; Paristha, Ni Putu Tiya
Jurnal Manajemen Pelayanan Hotel Vol 7 No 2 (2023): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.070205

Abstract

Industrial activities require hard work to succeed, which will provide a number of products that will provide satisfaction and welfare to humans. That is why the word industry always implies a business that produces products. The product is a series of services that have economic, social, and psychological aspects. In research that has been carried out on Mertasari Beach Sanur Bali with the aim of research to determine the effect of tourism products and services on satisfaction and to analyze the effect of service and satisfaction on the loyalty of tourists visiting Mertasari Beach. The research method used in this research is quantitative method using smartPLS 4.0 as a medium for analyzing data, data sources in this study from primary and secondary data and data collection methods in this study with observation, questionnaires and documentation along with interviews, the location of this research was carried out at mertasari beach sanur bali with a period from March 2023 to October 2023. The results in this study indicate that Based on the abstract of this study, it can be concluded that tourism products and satisfaction have a significant influence on the loyalty of tourists visiting Mertasari Beach Sanur Bali. In addition, service variables and satisfaction have a significant influence on the loyalty of tourists visiting Mertasari Beach Sanur Bali. Tourism products offered to tourists also have a significant influence on the loyalty of tourists visiting Mertasari Beach, Sanur Bali. When tourists are well served and receive services that meet their needs, they tend to feel satisfied. Keyword: Tourism Products_Tourist Satisfaction_Visiting Mertasari Beach
Service of Bartenders in Making A Cocktail to Improve Guest Satisfaction in Sindhu Restaurant Grand Palace Hotel Sanur Bali Wichitakani Wahyu Cakraningrat, Putu Bagus; Wirawan, I Wayan; ., Marina; Satia Negara, I Made Weda
Jurnal Manajemen Pelayanan Hotel Vol 8 No 1 (2024): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/080128

Abstract

This research aims to explore the process of making cocktail drinks by bartenders at Sindhu Restaurant, GrandPalace Hotel Sanur, Bali, as well as understanding the techniques and creativity applied in creating attractiveand high-quality drinks. The research method used is qualitative, the collection method in this research usesliterature study, direct observation and in-depth interviews with the bartender on duty. The results showedthat bartenders at Sindhu Restaurant combine detailed technical skills with artistic elements to producecocktail drinks that are not only delicious but also visually appealing. The use of local and fresh ingredients, aswell as in-depth knowledge of various mixing techniques, are key factors in their success.In addition, this research also highlights the importance of the interaction between bartenders and customersin creating a unique and personalised drinking experience. The bartenders at Sindhu Restaurant not only actas drink makers, but also as guides who are able to customise cocktails to customers' individual preferences.This increases the level of customer satisfaction and strengthens the restaurant's reputation as a place thatprovides high-quality service. The conclusion of this study confirms that the skills and creativity of bartendersare important elements in the hospitality industry, contributing significantly to customer satisfaction.Keywords: Service, Guest Satisfaction, Making Cocktail.
Co-Authors ., Marina Agus Selamet, I Wayan Hendrayani, Ni Kadek Sri I WAYAN WIRAWAN Marina Marina Ni Kadek Sri Mirayani Ni Wayan Purnami Rusadi Paristha, Ni Putu Tiya Putu Bagus Wichitakani Wahyu Cakraningrat, Putu Bagus Sedana Putra, Anak Agung Ngurah Selamet, I Wayan Agus Sumardani, Rizki Wea, Ernesta Wichitakani Wahyu C, Putu Bagus