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The Effect of Internal Bank Aspects to Sharia Bank Performance with Financing Risk as Mediator Lestari, Nimas Dewi; Qanita, Ariza; Suyuti, Mufit; Prajawati, Maretha Ika; Ningtyas, Mega Noerman
EkBis: Jurnal Ekonomi dan Bisnis Vol. 8 No. 2 (2024): EkBis: Jurnal Ekonomi dan Bisnis
Publisher : Fakultas Ekonomi dan Bisnis Islam, UIN Sunan Kalijaga Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14421/EkBis.2024.8.2.2279

Abstract

This study aims to examine the factors that affect financing risk and its influence on the financial performance (profit) of Islamic banking in Indonesia. The study includes an overview of internal conditions including capital elements and bank operating costs. This study uses a quantitative method with a path analysis approach. The object of study is Islamic general banking in Indonesia which is registered with the Financial Services Authority (OJK) for the 2019-2023 period. The sampling technique uses the purposive sampling technique with a total sample of 9 Islamic commercial banks in Indonesia. The results of this study show that CAR has a significant effect on NPF, OER does not have a significant effect on NPF, directly CAR and NPF do not have a significant effect on ROA, directly OER has a significant effect on ROA, indirectly through NPF, CAR and OER do not have a significant effect on ROA. The results of this study conclude that Islamic public banks in Indonesia must be able to efficiently manage capital reserves and company operating costs. This aims to maintain the stability of banking performance and ensure that Islamic banks can mitigate the level of risk that occurs in banking operational activities.
Pengaruh Quality Awareness dan Brand Image terhadap Customer Satisfaction pada Produk Wardah Qanita, Ariza; Albab, Zackya Ulul
Jurnal Manajemen dan Inovasi (MANOVA) Vol. 3 No. 2 (2020): Juli
Publisher : Management Department, Faculty of Islamic Economics and Business, Universitas Islam Negeri Sunan Ampel Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15642/manova.v3i2.299

Abstract

Penelitian ini bertujuan untuk menguji pengaruh antara kesadaran kualitas (Quality Awareness) dan citra merek (Brand Image) terhadap kepuasan pelanggan (Customer Satisfaction) pada produk kosmetik Wardah. Metode penelitian yang digunakan adalah kuantitatif dengan teknik analisis regresi linier berganda menggunakan Statistical Process Social Science (SPSS). Objek penelitian ini adalah pengguna kosmetik Wardah dari berbagai jenis produk yang berjumlah sebanyak 71 responden. Hasil penelitian menunjukkan bahwa Quality Awareness dan Brand Image berpengaruh terhadap Customer Satisfaction baik secara parsial maupun secara simultan. Quality awareness berpengaruh signifikan terhadap customer satisfaction dengan koefisien regresi sebesar 0,595. Brand Image berpengaruh signifikan terhadap customer satisfaction dengan koefisien regresi sebesar 0,348. Quality awareness dan brand image secara berkesinambungan berpengaruh terhadap customer satisfaction dan dapat menjelaskan 74,3% dari variasi variabel customer satisfaction. Wardah sebaiknya lebih mengutamakan penjagaan kualitas karena hal tersebutmempunyai pengaruh yang lebih besar terhadap kepuasan pelanggan.