Article Per Year (5 Year)
p-Index From 2021 - 2026
1.037
P-Index
This Author published in this journals
All Journal JAM : Jurnal Aplikasi Manajemen Jurnal Manajemen Pelayanan Hotel Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences International Journal of Community Service World Psychology
Zairil, Zairil
Unknown Affiliation
Religion Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Public Health Social Sciences Other

Published : 5 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
Key Competencies of Human Resource Capabilities in Hospitality Industry Zairil, Zairil; Elmi, Farida
Budapest International Research and Critics Institute-Journal (BIRCI-Journal) Vol 4, No 4 (2021): Budapest International Research and Critics Institute November
Publisher : Budapest International Research and Critics University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33258/birci.v4i4.2740

Abstract

This research aims to examine the effect of competency on the capabilities of human resources in the hospitality industry. This study uses quantitative methods and uses 100 samples from various levels of positions in 3 - 5 star hotels and exhibition buildings. Researcher distributed questionnaires through an online system to hotels and exhibition buildings. Testing the validity and reliability of the research instrument was analysed using SmartPLS 3.0. The results showed that the use of common sense, quick response, communication and relationship skills are the main keys of competency and have a positive and significant effect on the ability of human resources. This research is expected to provide input to the hotel industry players in developing the right aspects of competency in increasing the capabilities of human resources in the hospitality industry. Lifestyle changes and high guest expectations require a quick response from employees and the ability to build relationships. Hotel management must continue to seek and transform in following the emerging trends in the market to be developed into employee development programs.
Co-Authors Anik Herminingsih Christina Catur Widayati Djumarno, Djumarno Elmi, Farida Harahap, Arman Kasmir Kasmir, Kasmir M, Erlina Puspitaloka Mohamad Reza Hilmy Puspitaloka Mahadewi, Erlina Putra, Juniawan Mandala Silviana Mustikawati, Intan Sukardi Sukardi Sukardi Sukardi