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Factors Related to the Utilization of Health Services in the Working Area of Wee Luri Public Health Center, Central Sumba District Ola, Desry; Sinaga, Masrida; Kenjam, Yoseph
Timorese Journal of Public Health Vol 6 No 2 (2024): Timorese Journal of Public Health
Publisher : Faculty of Public Health, Nusa Cendana University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35508/tjph.v6i2.8511

Abstract

Health is an important element in human life. Utilization of health services is any effort carried out individually or together, in an organization to maintain and improve health, prevent and cure illnesses and restore the health of individuals, families, groups and communities. The utilization of health services in the community in the working area of the Wee Luri Health Center, Central Sumba Regency, is still relatively lacking due to the community's perception of illness. People come to the Wee Luri Health Center when the illness is severe enough. The community assumes that the public health center is for those whose illness is severe in the sense that they are unable to get up from bed This study aimed to determine the factors influencing the utilization of health services in the Wee Luri Health Center working area, Central Sumba Regency, in 2020. Using a descriptive survey and cross-sectional design, the study involved 153 families, with family heads selected through simple random sampling. Data analysis using the Chi-Square test (α = 0.05) revealed significant relationships between education (p = 0.028), insurance ownership (p = 0.001), accessibility (p = 0.010), knowledge (p = 0.005), and perception of illness (p = 0.040) with health service utilization.Wee Luri Health Center needs to further improve health promotion and the quality of health services in order to increase public knowledge and provide comprehensive and integrated services.
Effect of Quality of Health Care on Outpatients’ Satisfaction (A Study from Laboratory of Ba’a General Hospital, Rote Ndao, East Nusa Tenggara, Indonesia, Year 2022) Tamonob, Melinda; Kenjam, Yoseph; Sirait, Rina Waty
Journal of Health Policy and Management Vol. 8 No. 2 (2023)
Publisher : Masters Program in Public Health, Universitas Sebelas Maret, Indonesia

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Abstract

Background: Quality of service is one of the elements that can affect patient satisfaction in the laboratory. Ba'a Rote District hospital, is the only hospital in Rote Ndao District which has a laboratory unit to support efforts to diagnose disease and restore health. Measurement of patient satisfaction can be used as a tool for evaluating the quality of health services. This study aims to determine the effect of the quality of health services on the level of satisfaction of outpatients in the Ba'a Rote Hospital laboratory in 2022.Subjects and Method: A cross-sectional study was conducted at the Rote Ndao Hospital Laboratory, East Nusa Tenggara, Indonesia, from February to September 2022. A total of 85 subjects were selected for this study. The dependent variable is satisfaction. The independent variable is the tangible dimension, the empathy dimension, the reliability dimension, responsiveness and assurance. The data were collected using a questionnaire, and analyzed using a logistic regression test.Results: Reliability dimension (aOR= 5.30; 95% CI= 1.90 to 13.30; p= 0.001), responsiveness dimension (aOR= 6.49; 95% CI=2.37 to 17.77; p<0.001), assurance dimension (aOR= 33.58; 95% CI = 8.70 to 129.57; p< 0.001), empathy dimension (aOR= 12.53; 95% CI=4.37 to 35.94; p<0.001), and tangibles dimension (aOR= 9.25; 95% CI=3.31 to 25.84; p<0.001) significantly influence patient satisfaction.Conclusion: The tangible dimension, the empathy dimension, the reliability dimension, the responsiveness dimension, the assurance dimension influence patient satisfaction. Keywords: service quality, patient satisfaction, hospital, laboratoryCorrespondence:Melinda Tamonob. Masters Program in Public Health, Faculty of Public Health, Universitas Nusa Cendana. Jl. Lasiana, Klp. Lima, Kupang, East Nusa Tenggara, Indonesia. Email: linda456tamonob@gmail.com. Mobile: +62 822-5136-3311.Journal of Health Policy and Management (2023)https://doi.org/10.26911/thejhpm.2023.08.02.01
Evaluation of the Overcoming Program for Malnutrition in the Work Area of the Benteng Jawa Community Health Center, Lamba Leda District, East Manggarai Regency Afri, Lasarus; Basri, Muntasir; Kenjam, Yoseph
Timorese Journal of Public Health Vol 2 No 2 (2020): Timorese Journal of Public Health
Publisher : Faculty of Public Health, Nusa Cendana University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35508/tjph.v2i2.2934

Abstract

The number of under-nutrition children under five in the work area of ​​the Bentng Jawa Health Center in the last 3 years, from 2017 to 2019, has always been stable at 10 people. This number shows the ineffective implementation of nutrition control programs in the work area of ​​the Benteng Jawa Health Center. This occurs due to poor management, starting from input, process and output. This study aims to evaluate the nutrition management program in the Benteng Jawa Health Center in 2019, with 10 informants. The results showed that the input, including the human resources involved in the program, was sufficient, so that there were no obstacles related to human resources. Funds for the 2019 malnutrition control program came from the Health Office's BOK funds amounting to IDR 2,400,000.The facilities and infrastructure to support program implementation are sufficient and work well. The process includes monitoring growth with a target of reaching 100%. Extension or counseling is carried out by midwives, nutrition officers, and KIA officers and is carried out every posyandu is held. Supplementary feeding is carried out every 6 months a year. Output consists of nutritional status, has fluctuated in the last 5 years, maternal knowledge is very low so that it affects baby care, and PMT coverage in 2019 is 100%. It is hoped that Puskesmas will be more creative in providing an understanding of nutrition to mothers of toddlers and the need to involve traditional and community leaders.
Factors Related to Work Motivation of Volunteers at The Oepoi and Bakunase Public Health Center in Kupang City Lidi, Bertila Silvia; Kenjam, Yoseph; Ndun, Helga J.N
Timorese Journal of Public Health Vol 3 No 4 (2021): Timorese Journal of Public Health
Publisher : Faculty of Public Health, Nusa Cendana University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35508/tjph.v3i4.6385

Abstract

Motivation is a driving force that can encourage someone to work effectively, cooperate and be integrated with all efforts in achieving good work performance. Motivation is influenced by the provision of incentives, social interaction at work, working environment conditions and rewards. The general objective of this study was to determine the factors related to the motivation of voluntary workers at the Oepoi and Bakunase Health Centers, Kupang City. The specific objective was to determine the level of work motivation, the relationship between the provision of incentives, social interaction at work, working environment conditions and rewards with the work motivation of volunteers at the Oepoi and Bakunase Health Centers, Kupang City. The type of research used is an analytic study using a cross-sectional study design. The population in this study were all voluntary workers at the Kupang City Health Center, amounting to 130 people spread over 11 health centers. The sample in this study were 41 volunteers, namely 21 people from the Oepoi Health Center and 20 people from the Bakunase Health Center. This sampling was seen from the highest number of voluntary at the Kupang City Health Center. The data obtained were analyzed descriptively and bivariately using the chi-square statistical test with a significance level of = 0.05. The results showed that all variables had a significant (significant) relationship with voluntary work motivation, namely the provision of incentives (ρ = 0.000), working environment conditions (ρ = 0.000), social interaction at work (ρ = 0.001) and rewards (ρ). =0.021). Public health center needs to pay attention to providing incentives so that they can meet basic needs, pay attention to safety, and the comfort of volunteers in working so that voluntary can work optimally.
The Implementation of National Health Insurance in Manusak Village Pellondou, Indri; Ragaletha, Tadeus A. L.; Limbu, Ribka; Kenjam, Yoseph
Timorese Journal of Public Health Vol 3 No 4 (2021): Timorese Journal of Public Health
Publisher : Faculty of Public Health, Nusa Cendana University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35508/tjph.v3i3.6408

Abstract

Health insurance is a guarantee in the form of health protection so that participants get health care benefits and protection in meeting basic health needs that are given to everyone who has paid the Health Insurance Contribution or the Health Insurance Contibution is paid by the Central Government or Regional Government. That study aims to determine the implementation of the National Health Insurance (JKN) in Manusak Village, East Kupang District, Kupang Regency. The population and sample of this study were 41 people who were JKN Mandiri participants in Manusak Village. Sample was done by sampling technique. Data analysis was carried oit by univariate analysis of each research variable. The results showed that most respondents did not want to pay BPJS contributions if the contributions were insurezsed (70.7%), who were willing to pay BPJS contributions if the fees were lowered (51.2%), and there were respondents who had never paid BPJS contributions (53,7%). Most of the JKN Mandiri participants were unable to pay premiums anymore, namely as many as 22 respondents (53.7%) and as many as 19 respondents (46.3%) who were still able to pay premiums. The conclusion of this study is that most of the JKN Mandiri participants in Manusak Village do not want to pay dues anymore and most of them do not have the ability to pay the dues anymore, while with regard to access to health services, the community does not experience problems related to access to health services