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All Journal Jurnal Teknologi Informasi dan Ilmu Komputer Sistemasi: Jurnal Sistem Informasi SELAPARANG: Jurnal Pengabdian Masyarakat Berkemajuan Jurnal Sisfokom (Sistem Informasi dan Komputer) Jurnal Generic Jurnal Abdimas Maduma
Gumay, Naretha Kawadha Pasemah
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Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Nursing Public Health Social Sciences Other

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Perancangan Sistem Informasi Monitoring Dosen Pembimbing Mahasiswa Kerja Praktek (KP) Willy, Willy; Firnando, Ricy; Gumay, Naretha Kawadha Pasemah; Marjusalinah, Anna Dwi; Ariani, Ardina; Febriady, Mukhlis
Generic Vol 16 No 1 (2024): Vol 16, No 1 (2024)
Publisher : Fakultas Ilmu Komputer, Universitas Sriwijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18495/generic.v16i1.179

Abstract

Ilmu Pengetahuan dan Teknologi saat ini begitu pesat dalam perkembangannya, tidak terkecuali dalam bidang dunia digital, dalam hal ini ketua jurusan dan Koordinator program studi bahkan wakil dekan bidang akademik sangat kesulitan untuk memonitoring mahasiswa yang melakukan bimbingan akademik dan konsultasi kerja praktek. Bahkan sangat banyak kasus tidak mengetahui perkembangan dan keaktifan mahasiswa terhadap dosen pembimbing dan juga kurangnya informasi berapa sering mahasiswa tersebut melakukan mimbingan terhadap dosen pembimbing akademik sampai mahasiswa tersebut melakukan kerja praktek, sehingga dibutuhkan sebuah sistem informasi untuk memonitoring antara dosen pembimbing akademik terhadap mahasiswa dengan menggunakan metode agile, sehingga informasi tersebut dapat menjadi acuan oleh para pimpinan. Hasil penelitian akan menjadi acuan untuk membangun sistem informasi yang diharapkan dapat membantu proses monitoring antara dosen pembimbing dan mahasiswa.
A Comparative Study of Deep Learning’s Performance Methods for News Article using Word Representations Azhar, Iman Saladin B.; Sari, Winda Kurnia; Gumay, Naretha Kawadha Pasemah
Sistemasi: Jurnal Sistem Informasi Vol 14, No 2 (2025): Sistemasi: Jurnal Sistem Informasi
Publisher : Program Studi Sistem Informasi Fakultas Teknik dan Ilmu Komputer

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32520/stmsi.v14i2.5090

Abstract

In natural language processing (NLP), text classification is a crucial task that involves analyzing textual data, which often has high dimensionality. A good word representation is essential to address this challenge, and the word representation using GloVe is one of the popular methods that provides pre-trained word representations in high-dimensional vectors. This research evaluates the effectiveness of three deep learning techniques Convolutional Neural Network (CNN), Deep Neural Network (DNN), and Long Short-Term Memory (LSTM) for online news classification using 300-dimensional GloVe word representations. The CNN model utilizes convolutional and pooling layers to extract local features, the DNN relies on dense layers to learn abstract representations, while the LSTM excels at capturing long-term dependencies between words. The results show that the LSTM model achieved the best accuracy at 93.45%, followed by CNN at 91.24%, and DNN at 90.67%. The superiority of LSTM is attributed to its ability to effectively capture temporal relationships and context, while CNN offers efficiency with faster training times. Although DNN produced solid performance, it is less optimal in understanding word sequences. These findings indicate that LSTM outperforms the other models in online news text classification tasks.
Analysis of Service Quality Factors in the Grab Application on User Satisfaction using the Service Quality (SERVQUAL) Method Yanto, Dimas Hadi; Indah, Dwi Rosa; Novianti, Hardini; Sanjaya, M. Rudi; Gumay, Naretha Kawadha Pasemah
Sistemasi: Jurnal Sistem Informasi Vol 14, No 2 (2025): Sistemasi: Jurnal Sistem Informasi
Publisher : Program Studi Sistem Informasi Fakultas Teknik dan Ilmu Komputer

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32520/stmsi.v14i2.5043

Abstract

The development of information technology in the digital era has had a significant impact, including on online transportation services such as Grab. However, Grab users frequently complain about slow response times from customer support when handling complaints, as well as recurring issues with the balance feature, as reflected in complaints like "saldo" (balance) and "please fix this". This study aims to identify the factors influencing the service quality of the Grab application on user satisfaction in Palembang using the Service Quality (SERVQUAL) approach. A quantitative research method was employed, involving 106 respondents who are Grab users. Data were collected through questionnaires and analyzed using Partial Least Squares-Structural Equation Modeling (PLS-SEM) with SmartPLS 4 to measure the impact of five SERVQUAL dimensions: responsiveness, reliability, tangibles, empathy, and assurance. The findings indicate that these five dimensions collectively have a highly significant effect on service quality (F = 41.92). Individually, the tangibles dimension has the most dominant impact (t = 4.473, p < 0.05), followed by empathy, which also shows a significant influence (t = 2.248, p < 0.05). However, reliability, responsiveness, and assurance do not exhibit significant effects. These results highlight the need for service quality improvements, particularly in the dimensions that were found to be less significant, to enhance the Grab application’s user experience in Palembang.
Pelatihan Pemahaman Literasi Digital Bersama Apparat Desa Sungai Pinang Berbasis Teknologi Informasi Ibrahim, Ali; Ermatita, Ermatita; Oklilas, Ahmad Fali; Farissi, Al; Ruskan, Endang Lestari; Sari, Purwita; Gumay, Naretha Kawadha Pasemah
JURNAL ABDIMAS MADUMA Vol. 4 No. 1 (2025): April, 2025
Publisher : English Lecturers and Teachers Association (ELTA)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52622/jam.v4i1.413

Abstract

Pelatihan pemahaman literasi digital berbasis teknologi informasi di Desa Sungai Pinang, Kecamatan Rambutan, Kabupaten Banyuasin, Sumatera Selatan, merupakan langkah strategis untuk meningkatkan kualitas sumber daya manusia di era digital. Kegiatan ini berfokus pada pemberdayaan masyarakat umum dan aparat desa melalui pemanfaatan teknologi informasi sebagai alat untuk mendukung transparansi administrasi, efisiensi pelayanan publik, dan penguatan ekonomi lokal. Pelatihan ini dirancang untuk meningkatkan pengetahuan dan keterampilan dasar dalam menggunakan perangkat teknologi, aplikasi digital, serta memanfaatkan media daring untuk aktivitas sehari-hari dan pengelolaan administrasi desa. Pendekatan kegiatan dilakukan dengan partisipatif, interaktif, dan berkelanjutan. Aparat desa dibekali kemampuan khusus dalam pengelolaan data, administrasi digital, serta strategi komunikasi yang efektif melalui platform digital. Khalayak yang ikut dalam kegiatan berjumlah 25 orang. Kegiatan pengabdian Masyarakat dilaksanakan di balai desa. Hasil dari pelatihan ini diharapkan dapat menciptakan masyarakat yang lebih melek teknologi dan meningkatkan kapasitas aparat desa dalam memberikan layanan yang lebih cepat, tepat, dan transparan. Selain itu, kegiatan ini mendukung transformasi digital di tingkat pedesaan sebagai bagian dari agenda pembangunan berkelanjutan Kata Kunci : literasi digital; teknologi informasi; pemberdayaan masyarakat; transformasi digital.
The Effect of Chatbot Usage on Customer Satisfaction: A Quantitative Study of Shopee, Tokopedia, and Lazada Using SmartPLS Afrina, Mira; Gumay, Naretha Kawadha Pasemah; Ariani, Ardina; Febriady, Mukhlis
Jurnal Sisfokom (Sistem Informasi dan Komputer) Vol. 14 No. 1 (2025): JANUARY
Publisher : ISB Atma Luhur

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32736/sisfokom.v14i1.2312

Abstract

With the increasing growth of e-commerce, it is important to identify the features available in e-commerce applications that can provide customer satisfaction. One of the features in e-commerce is the chatbot. Chatbots in e-commerce can provide various services to users, such as assistance in product search, ordering, product information, payment processing, customer support, and more. This research aims to analyze and understand how the response quality of each chatbot in e- commerce platforms such as Shopee, Tokopedia, and Lazada affects e-commerce user satisfaction. This study employs a quantitative methodology, integrating data analysis conducted through the SmartPLS 4.1 software. The research results show that the chatbot in Shopee platform has a impact on customer satisfaction. The same goes for chatbot in Tokopedia platform, but there are two variables that do not have a direct impact, there are information quality and waiting time. Meanwhile, chatbot in Lazada platform does not affect customer satisfaction. The findings of this research should reveal new strategies for leveraging chatbot technology to better satisfy customers in e- commerce environments, as well as lay the groundwork for further research on how artificial intelligence can shape customer experiences in the future.
Analisis Pengaruh Model HOT-Fit Terhadap Pemanfaatan Sistem Informasi Kinerja Anggaran Gumay, Naretha Kawadha Pasemah; Gernowo, Rahmat; Nurhayati, Oky Dwi
Jurnal Teknologi Informasi dan Ilmu Komputer Vol 7 No 4: Agustus 2020
Publisher : Fakultas Ilmu Komputer, Universitas Brawijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25126/jtiik.2020743410

Abstract

Sistem informasi kinerja anggaran digunakan untuk memantau kinerja anggaran di fakultas Universitas Sriwijaya berdasarkan Indikator Kinerja Pelaksanaan Anggaran. Analisis pengaruh sistem menggunakan model Human, Organization, and Technology-Fit (HOT-Fit) dilakukan untuk menganalisis keberhasilan penerapan sistem, ketiga komponen penilaian tersebut mendapatkan net benefit berupa dampak sistem. Model HOT-Fit dalam penelitian ini memiliki delapan variabel, yaitu System Development (SD), System Use (SU), User Satisfaction (US), Structure (STR), Environment (LO), System Quality (SQ), Information Quality (IQ), dan Service Quality (SEQ). Jumlah sampel responden adalah 59, teknik analisis menggunakan PLS-SEM yang terdapat dua tahapan analisis. Pertama, measurement model digunakan untuk menguji reliabilitas dan validitas. Reliabilitas diambil dari nilai loading factor dan composite reliability yang memiliki nilai di atas 0,7, sedangkan validitas memiliki nilai di atas 0,5 dari AVE dan cross-loading indikator dimana nilai konstruk semua variabel lebih tinggi dari korelasi konstruk blok lain. Kedua, structural model diambil dari hasil uji path coefficient, coefficient of determination, dan t-test. Path coefficient terdapat empat jalur yang tidak signifikan (LO→SD, LO→SU, SD→SU, dan SQ→US) memiliki nilai dibawah 0,1. Coefficient of determination terdapat enam variabel dengan tingkat kuat dengan nilai sekitar 0,670 (LO, SD, SU, US, IQ, dan SQ) dan satu tingkat moderat dengan nilai sekitar 0,333 (STR). T-test terdapat dua belas hipotesis yang diterima dari sembilan belas hipotesis yang memiliki nilai lebih besar dari 1,96. Faktor-faktor yang paling kuat memengaruhi keberhasilan sistem adalah SU, US, STR, LO, dan SEQ. AbstractBudgeting performance information system is used to monitor budget performance at the faculty of Sriwijaya University based on Budget Implementation Performance Indicator. An analysis using Human, Organization, and Technology-Fit (HOT-Fit) model is conducted to analize the system implementation, those components get a net benefit as impact. The studied model has eight variables, System Development (SD), System Use (SU), User Satisfaction (US), Structure (STR), Environment (LO), System Quality (SQ), Information Quality (IQ), and Service Quality (SEQ). With 59 respondents, two stage of PLS-SEM technique is used for analysis. Firstly, measurement models for reliability and validity. Reliability is set from loading factor and composite reliability which values above 0.7, while the validity from AVE which values above 0.5 and cross-loading indicators where the block constructs from all variables higher than the correlation with others. Secondly, structural model, taken from the path coefficient, coefficient of determination, and t-test results, which have four insignificant pathways (LO→SD, LO→SU, SD→SU, SQ→US) which values below 0,1. The Coefficient of determination test has six variables with strong levels which values about 0,670 (LO, SD, SU, US, IQ, and SQ) and one moderate levels which values about 0,333 (STR). The T-test contained twelve accepted hypotheses from the nineteen hypotheses which values bigger than 1,96. The factors that strongly affect the success of the system are SU, US, STR, LO, and SEQ. 
Peningkatan literasi digital petani melalui sosialisasi pemanfaatan teknologi digital di Desa Cempaka Ogan Komering Ulu (OKU) Timur Oktadini, Nabila Rizky; Gumay, Naretha Kawadha Pasemah; Marjusalinah, Anna Dwi; Meiriza, Allsela; Lestarini, Dinda; Hardiyanti, Dinna Yunika; Raflesia, Sarifah Putri
SELAPARANG: Jurnal Pengabdian Masyarakat Berkemajuan Vol 9, No 6 (2025): November (In Progress)
Publisher : Universitas Muhammadiyah Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31764/jpmb.v9i6.34460

Abstract

AbstrakPemanfaatan teknologi digital di sektor pertanian dapat meningkatkan efisiensi dan produktivitas petani. Kegiatan ini bertujuan untuk mensosialisasikan literasi digital dan pengelolaan pengetahuan kepada Kelompok Tani (Poktan) Harapan Kita II di Kecamatan Cempaka Kabupaten Ogan Komering Ulu (OKU) Timur yang berjumlah 29 orang. Adapun petani yang tergabung dalam kelompok tani Harapan Kita II memiliki komoditas pertanian yang beragam seperti padi, tanaman buah seperti pepaya, jambu, dan berbagai jenis sayuran. Pelaksanaan kegiatan pengabdian kepada masyarakat dilaksanakan dengan beberapa tahapan yaitu persiapan, pembuatan materi penyuluhan dan pelatihan, penyuluhan dan pelatihan, pendampingan, serta monitoring dan evaluasi. Hasil kegiatan adalah adanya peningkatan literasi digital petani terkait masalah hama dan penyakit tanaman, yang berimplikasi pada kemampuan mereka dalam mengakses informasi dan berbagi pengetahuan. Diharapkan kegiatan ini dapat terus berlanjut untuk mendukung keberlanjutan pertanian modern. Kata kunci: sosialisasi; literasi digital; pertanian; berbagi pengetahuan. AbstractThe utilization of digital technology in the agricultural sector can enhance farmers’ efficiency and productivity. This activity aims to promote digital literacy and knowledge management among the Harapan Kita II Farmers Group (Poktan) in Cempaka District, Ogan Komering Ulu (OKU) Timur, consisting of 29 members. The farmers in this group cultivate various agricultural commodities such as rice, fruit crops like papaya and guava, as well as a variety of vegetables. The implementation of this community service program was carried out through several stages, including preparation, development of extension and training materials, delivery of extension and training sessions, assistance, and monitoring and evaluation. The results of this activity indicate an improvement in farmers’ digital literacy concerning pest and disease management, which has implications for their ability to access information and share knowledge. It is expected that this program will continue to support the sustainability of modern agriculture. Keywords: socialization; digital literacy; agriculture; knowledge sharing.
Co-Authors Ahmad Fali Oklilas Al Farissi Ali Ibrahim Allsela Meiriza, Allsela Ariani, Ardina Dinda Lestarini Dinna Yunika Hardiyanti Dwi Rosa Indah Endang Lestari Ruskan Ermatita - Febriady, Mukhlis Hardini Novianti Iman Saladin B. Azhar Marjusalinah, Anna Dwi Mira Afrina Oktadini, Nabila Rizky Oky Dwi Nurhayati Purwita Sari, Purwita Rahmat Gernowo Ricy Firnando Sanjaya, M. Rudi Sarifah Putri Raflesia, Sarifah Putri Willy, Willy Winda Kurnia Sari Yanto, Dimas Hadi